Help Desk Support
$17 - $22/hr
... weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma 973 475 7417
Help Desk Support
$17 - $22/hr
... weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma 973 475 7417
IT Help Desk Agent
$23.42 - $26/hr
We offer flexible schedules that work for you, no nights or weekends, the ability to bring your ... The L1 Help Desk Agent serves as the first point of contact for end users seeking technical ...
IT Help Desk Agent
$23.42 - $26/hr
We offer flexible schedules that work for you, no nights or weekends, the ability to bring your ... The L1 Help Desk Agent serves as the first point of contact for end users seeking technical ...
Help Desk Representative (Spanish Speaking)
$17.25 - $22.25/hr
Support operational schedules that may include evenings, weekends, holidays, or 24x7 support ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...
New
Help Desk Representative (Spanish Speaking)
$17.25 - $22.25/hr
Support operational schedules that may include evenings, weekends, holidays, or 24x7 support ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...
New
Help Desk Representative (Spanish Speaking)
$17.25 - $22.25/hr
Support operational schedules that may include evenings, weekends, holidays, or 24x7 support ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...
New
Help Desk Representative (Spanish Speaking)
$17.25 - $22.25/hr
Support operational schedules that may include evenings, weekends, holidays, or 24x7 support ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...
New
May be requested to provide phone and/or call-in support off hours, weekends, or holidays as necessary. Perform other duties as assigned.
May be requested to provide phone and/or call-in support off hours, weekends, or holidays as necessary. Perform other duties as assigned.
Full Time Help Desk Support
Eaton Rapids, MI · On-site
$18.75 - $25.25/hr
May be requested to provide phone and/or call-in support off hours, weekends, or holidays as necessary. Perform other duties as assigned. Requirements Minimum of 2 years health care related systems ...
Full Time Help Desk Support
Eaton Rapids, MI · On-site
$18.75 - $25.25/hr
May be requested to provide phone and/or call-in support off hours, weekends, or holidays as necessary. Perform other duties as assigned. Requirements Minimum of 2 years health care related systems ...
Service Desk - IT Healthcare (PT)
Troy, MI · On-site
$19.50 - $26.50/hr
Employees are required to work at least one weekend shift (Saturday or Sunday) each week. Key ... Learn and gain experience with clinical workflows within EMR systems such as Epic, Cerner, Meditech ...
Service Desk - IT Healthcare (PT)
Troy, MI · On-site
$19.50 - $26.50/hr
Employees are required to work at least one weekend shift (Saturday or Sunday) each week. Key ... Learn and gain experience with clinical workflows within EMR systems such as Epic, Cerner, Meditech ...
Service Desk - IT Healthcare (Mid Shift)
Troy, MI · On-site
$19.50 - $26.50/hr
Candidates will be scheduled for one weekend shift per week. Key Responsibilities Receive incoming ... Learn and gain experience with clinical workflows within EMR systems such as Epic, Cerner, Meditech ...
Service Desk - IT Healthcare (Mid Shift)
Troy, MI · On-site
$19.50 - $26.50/hr
Candidates will be scheduled for one weekend shift per week. Key Responsibilities Receive incoming ... Learn and gain experience with clinical workflows within EMR systems such as Epic, Cerner, Meditech ...
Service Desk - IT Healthcare (Mid Shift)
Troy, MI · On-site
$19.50 - $26.50/hr
Candidates will be scheduled for one weekend shift per week. Key Responsibilities * Receive ... Learn and gain experience with clinical workflows within EMR systems such as Epic, Cerner, Meditech ...
Service Desk - IT Healthcare (Mid Shift)
Troy, MI · On-site
$19.50 - $26.50/hr
Candidates will be scheduled for one weekend shift per week. Key Responsibilities * Receive ... Learn and gain experience with clinical workflows within EMR systems such as Epic, Cerner, Meditech ...
... help resolve reported issues. The position requires one scheduled weekend shift per week. Key ... Learn clinical workflows within leading EMR systems such as Epic, Cerner, Meditech, and Allscripts.
... help resolve reported issues. The position requires one scheduled weekend shift per week. Key ... Learn clinical workflows within leading EMR systems such as Epic, Cerner, Meditech, and Allscripts.
... help resolve reported issues. The position requires one scheduled weekend shift per week. Key ... Learn clinical workflows within leading EMR systems such as Epic, Cerner, Meditech, and Allscripts.
... help resolve reported issues. The position requires one scheduled weekend shift per week. Key ... Learn clinical workflows within leading EMR systems such as Epic, Cerner, Meditech, and Allscripts.
The position includes one scheduled weekend shift per week. Key Responsibilities * Receive incoming ... Learn clinical workflows within leading EMR systems such as Epic, Cerner, Meditech, and Allscripts.
The position includes one scheduled weekend shift per week. Key Responsibilities * Receive incoming ... Learn clinical workflows within leading EMR systems such as Epic, Cerner, Meditech, and Allscripts.
Candidates will be scheduled for one weekend shift per week. Key Responsibilities • Receive ... Epic, Cerner, Meditech, and Allscripts. • Support clinicians throughout the patient admit-to ...
Candidates will be scheduled for one weekend shift per week. Key Responsibilities • Receive ... Epic, Cerner, Meditech, and Allscripts. • Support clinicians throughout the patient admit-to ...
The position includes one scheduled weekend shift per week. Key Responsibilities Receive incoming ... Learn clinical workflows within leading EMR systems such as Epic, Cerner, Meditech, and Allscripts.
The position includes one scheduled weekend shift per week. Key Responsibilities Receive incoming ... Learn clinical workflows within leading EMR systems such as Epic, Cerner, Meditech, and Allscripts.
Candidates will be scheduled for one weekend shift per week. Key Responsibilities * Receive ... Learn and gain experience with clinical workflows in EMR systems such as Epic, Cerner, Meditech ...
Candidates will be scheduled for one weekend shift per week. Key Responsibilities * Receive ... Learn and gain experience with clinical workflows in EMR systems such as Epic, Cerner, Meditech ...
Candidates will be scheduled for one weekend shift per week. Key Responsibilities • Receive ... Epic, Cerner, Meditech, and Allscripts. • Support clinicians throughout the patient admit-to ...
Candidates will be scheduled for one weekend shift per week. Key Responsibilities • Receive ... Epic, Cerner, Meditech, and Allscripts. • Support clinicians throughout the patient admit-to ...
Candidates will be scheduled for one weekend shift per week. Key Responsibilities Receive incoming ... Learn and gain experience with clinical workflows in EMR systems such as Epic, Cerner, Meditech ...
Candidates will be scheduled for one weekend shift per week. Key Responsibilities Receive incoming ... Learn and gain experience with clinical workflows in EMR systems such as Epic, Cerner, Meditech ...
Epic Systems
Grand Rapids, MI · On-site
Epic Tapestry Health Systems Trainer 100% Hybrid Skillset Requirements: Tapestry Certified ... Will help organize and report on training registration and completion. Occasional weekend training ...
New
Epic Systems
Grand Rapids, MI · On-site
Epic Tapestry Health Systems Trainer 100% Hybrid Skillset Requirements: Tapestry Certified ... Will help organize and report on training registration and completion. Occasional weekend training ...
New
Desk Clerk - Part-time
Ann Arbor, MI · On-site
$19.71/hr
Will be required to work evenings and weekend hours as part of the regular work schedule Position ... Strong commitment to excellent public service; helpful, friendly, energetic, and adaptable.
Desk Clerk - Part-time
Ann Arbor, MI · On-site
$19.71/hr
Will be required to work evenings and weekend hours as part of the regular work schedule Position ... Strong commitment to excellent public service; helpful, friendly, energetic, and adaptable.
Desk Clerk - Part-time
$19.71/hr
Will be required to work evenings and weekend hours as part of the regular work schedule Position ... Strong commitment to excellent public service; helpful, friendly, energetic, and adaptable.
Desk Clerk - Part-time
$19.71/hr
Will be required to work evenings and weekend hours as part of the regular work schedule Position ... Strong commitment to excellent public service; helpful, friendly, energetic, and adaptable.
Weekend Epic Help Desk information
What is a Weekend Epic Help Desk?
A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.
What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?
| Aspect | Weekend Epic Help Desk | Weekend IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site or remote technical support |
| Industry Usage | IT service providers, tech companies | IT departments, tech firms |
| Common Search Intent | Technical troubleshooting, customer support | Hardware/software issues, user assistance |
The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.
What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional, and why are they important?
To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.
What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?
Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
What are the most commonly searched types of Epic Help Desk jobs in Michigan? The most popular types of Epic Help Desk jobs in Michigan are:
What are popular job titles related to Weekend Epic Help Desk jobs in Michigan? For Weekend Epic Help Desk jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Weekend Epic Help Desk jobs in Michigan look for? The top searched job categories for Weekend Epic Help Desk jobs in Michigan are:
What cities in Michigan are hiring for Weekend Epic Help Desk jobs? Cities in Michigan with the most Weekend Epic Help Desk job openings:
$17 - $22/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 15 days ago
Job description
Company Description
About Collabera:
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration: 4 Months
Provide exemplary client support and technical issue resolution via phone and email.
Provide exemplary client support and technical issue resolution via email as needed
Maintain strong knowledge on supported products
Meet performance objectives in call quality, customer satisfaction surveys, and call handling
Provide timely follow up on outstanding client issues
Effectively communicate and interact with staff assigned to assist in resolving client issues
Facilitate general web-based sessions to aid new customers in implementing CS software
Assist with Customer Service queues and Service Reception as needed
Strong call handling soft skills
Strong software and hardware troubleshooting skills
Ability to self manage and work as a contributing member of a team
Ability to stay motivated in a fast paced, high pressure environment
Strong research and problem solving skills
Ability to quickly learn and master technical or complex information
Additional Job Requirements
1 Year of customer service experience required
Associates or bachelor's degree a plus
Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.
Additional Information
To schedule an interview, please contact;
Rakhi Sharma
973 475 7417