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Weekend Epic Help Desk Jobs in Michigan (NOW HIRING)

Vernus Technologies

Epic Systems

Grand Rapids, MI · On-site

Epic Tapestry Health Systems Trainer 100% Hybrid Skillset Requirements: Tapestry Certified ... Will help organize and report on training registration and completion. Occasional weekend training ...

EPIC Health System LLC

Medical Receptionist

Flint, MI · On-site

$16 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Front Desk Operations * Perform all opening and closing tasks for the front desk and lobby ... Apply today and help shape the future of patient care at EPIC Health! Visit www.epichs.org to learn ...

Domino's

Technology Support Representative II

Ann Arbor, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ability to work nights and weekends is a must! * Help Desk Experience and remote support experience preferred * Familiarity with basic networking troubleshooting * Strong detail oriented ...

Sonder

Front Desk Hospitality Agent

Detroit, MI · On-site

$13 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope ... Flexible schedule and open to working evenings, weekends, and holidays. * Ability to remain ...

Sonder

Front Desk Hospitality Agent

Detroit, MI · On-site

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope ... Flexible schedule and open to working evenings, weekends, and holidays. * Ability to remain ...

Sonder Holdings, Inc.

Front Desk Hospitality Agent

Detroit, MI · On-site

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope ... Flexible schedule and open to working evenings, weekends, and holidays. * Ability to remain ...

Sonder Holdings, Inc.

Front Desk Hospitality Agent

Detroit, MI · On-site

$13 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope ... Flexible schedule and open to working evenings, weekends, and holidays. * Ability to remain ...

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Showing results 21-40

All JobsEpic Help Desk JobsWeekend Epic Help Desk JobsWeekend Epic Help Desk Jobs in Michigan

Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.

What are the most commonly searched types of Epic Help Desk jobs in Michigan?

The most popular types of Epic Help Desk jobs in Michigan are:

What are popular job titles related to Weekend Epic Help Desk jobs in Michigan?

For Weekend Epic Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Weekend Epic Help Desk jobs in Michigan look for?

The top searched job categories for Weekend Epic Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Weekend Epic Help Desk jobs?

Cities in Michigan with the most Weekend Epic Help Desk job openings:

Weekend Epic Help Desk jobs near you

Epic Systems

Vernus Technologies

Grand Rapids, MI • On-site

Other

Re-posted 8 hours ago

Job description

Job Title: Epic Tapestry Health Systems Trainer 

100% Hybrid 
Skillset Requirements: Tapestry Certified Principal Trainer

Expenses allowed: TBD

Equipment to be provided.

Job Summary: 

This role will be responsible for conducting classroom training, one-on-one training, virtual training, at the elbow training support and implementation support with a primary focus on Epic and other Health Systems. Will partner with training team members, subject matter experts, and customers to develop audience-specific training including traditional and computer-based curriculum materials. Will help organize and report on training registration and completion. Occasional weekend training and daytime or overnight travel may be required.

Essential Functions: 

  • Responsible for conducting classroom training, one-on-one training, virtual training, at the elbow training support and implementation support with a primary focus on Epic and other health systems.
  • Will create and maintain relevant project management documents, including work plans, status reports and risk assessments.
  • Will participate in project teams to understand and implement the scope of work; participate in training program delivery strategy, testing the training environment, editing, assembling and distributing course materials and assisting users with operational change management.
  • Responsible for setting up with classroom, training delivery, roster management, tracking completion and any other items related to training.
  • Establishes relationship with super users and has ongoing communication with this group to ensure understanding of training.

Qualifications: 

  • Required Associate''s Degree 
  • Preferred Bachelor''s Degree or equivalent 
  • 2 years of relevant experience Required
 

Apply