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Epic Help Desk Remote Jobs in Michigan (NOW HIRING)

Mercor

Permitting Expert - AI Trainer

Detroit, MI · Remote

$65 - $90/hr

Remote Role Responsibilities * Review and label construction documents, permit applications, site ... For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily.

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Epic Help Desk Remote information

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are the most commonly searched types of Epic Help Desk jobs in Michigan?

The most popular types of Epic Help Desk jobs in Michigan are:

What are popular job titles related to Epic Help Desk Remote jobs in Michigan?

For Epic Help Desk Remote jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Michigan look for?

The top searched job categories for Epic Help Desk Remote jobs in Michigan are:

Epic Help Desk Remote jobs near you

Permitting Expert - AI Trainer

Mercor

Detroit, MI • Remote

$65 - $90/hr

Full-time

Re-posted 28 days ago

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Building Code & Permitting Specialists (ONLY Cal & FL)
Type: Contract
Compensation: $65–$90/hour
Location: Remote

Role Responsibilities

  • Review and label construction documents, permit applications, site plans, and inspection reports. Identify and classify code requirements, jurisdictional rules, and compliance elements across different regions.
  • Audit annotated datasets for accuracy and alignment with local, state, and national building codes. Evaluate AI-generated outputs for correctness in permit requirements, zoning constraints, and code compliance.
  • Define annotation guidelines for interpreting building codes and jurisdictional differences. Provide expertise on edge cases such as mixed-use zoning, variances, and complex permitting scenarios.
  • Review AI-generated permit reviews, compliance summaries, and recommendations. Provide structured feedback to improve regulatory reasoning and accuracy across jurisdictions.
  • Contribute to standards for construction permitting annotation and onboarding materials.

Qualifications

Must-Have

  • Strong familiarity with building codes, permitting workflows, and jurisdictional requirements.
  • Experience coordinating with city agencies, submitting permits, and managing inspection processes.
  • Strong knowledge of building codes, design compliance, and plan preparation.
  • Experience reviewing and approving permits within municipal or state agencies.
  • Deep expertise in one of the following jurisdictions: Chula Vista, Tampa, Palm Beach County, Pinellas County, Sunny Isles, Jacksonville, Surfside.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.


#hiringmercor