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Remote Software Support Engineer Jobs in Michigan

(Remote) Senior Software Engineer

Wyoming, MI · Remote

$111K - $146K/yr

Perform other duties as required to support organizational needs. Additional Information ... programming and design principles (SOLID). * Experience with agile software development in a ...

(Remote) Senior Software Engineer

Wyoming, MI · Remote

$111K - $146K/yr

Perform other duties as required to support organizational needs. Additional Information ... programming and design principles (SOLID). * Experience with agile software development in a ...

Remote, USA Employment Type: Full-Time Benefits offered: Vision, medical, Life, Dental, 401K Gross ... OneStream operates at enterprise scale, supporting mission-critical workloads for the Office of the ...

Remote, USA Employment Type: Full-Time Benefits offered: Vision, medical, Life, Dental, 401K Gross ... OneStream operates at enterprise scale, supporting mission-critical workloads for the Office of the ...

Remote, USA Employment Type: Full-Time Benefits offered: Vision, medical, Life, Dental, 401K Gross ... OneStream operates at enterprise scale, supporting mission-critical workloads for the Office of the ...

Senior Software Engineer I

Birmingham, MI · Remote

$116K - $153K/yr

Remote, USA Employment Type: Full-Time Benefits offered: Vision, medical, Life, Dental, 401K Gross ... OneStream operates at enterprise scale, supporting mission-critical workloads for the Office of the ...

Senior Software Engineer I

Birmingham, MI · Remote

$116K - $154K/yr

Remote, USA Employment Type: Full-Time Benefits offered: Vision, medical, Life, Dental, 401K Gross ... OneStream operates at enterprise scale, supporting mission-critical workloads for the Office of the ...

Senior Software Engineer I

Rochester, MI · Remote

$112K - $148K/yr

Remote, USA Employment Type: Full-Time Benefits offered: Vision, medical, Life, Dental, 401K Gross ... OneStream operates at enterprise scale, supporting mission-critical workloads for the Office of the ...

Senior Software Engineer I

Rochester, MI · Remote

$112K - $148K/yr

Remote, USA Employment Type: Full-Time Benefits offered: Vision, medical, Life, Dental, 401K Gross ... OneStream operates at enterprise scale, supporting mission-critical workloads for the Office of the ...

Remote (US Only) - Eastern Time Zone About Us Gambyt's mission is to make real-money gaming ... To help strengthen connections across our team, we provide resources to support employee engagement ...

Remote (US Only) - Eastern Time Zone About Us Gambyt's mission is to make real-money gaming ... To help strengthen connections across our team, we provide resources to support employee engagement ...

Posting Type Hybrid/Remote Job Overview WHO WE ARE Relativity is a leading legal data intelligence ... Develop and maintain systems that support high-throughput AI workloads, including asynchronous job ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What job categories do people searching Remote Software Support Engineer jobs in Michigan look for? The top searched job categories for Remote Software Support Engineer jobs in Michigan are:
What cities in Michigan are hiring for Remote Software Support Engineer jobs? Cities in Michigan with the most Remote Software Support Engineer job openings:
(Remote) Senior Software Engineer

(Remote) Senior Software Engineer

Harris

Wyoming, MI • Remote

$111K - $146K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago


Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

59th of 190 rated software companies


Job description

MEDHOST, a division of Harris; is seeking a Senior Software Engineer who leverages extensive knowledge of architectural and design patterns, core design concepts, and best practices in unit testing and configuration management to design, construct, test, and debug technical solutions.


You will be responsible for providing accurate effort estimates, identifying system and process deficiencies, and recommending improvements. Your role will involve taking full responsibility for project parts, resolving complex development issues, and assisting in enforcing development deadlines and schedules. Additionally, you will facilitate task prioritization for junior staff and support the organization's needs through various duties.


This remote role welcomes candidates anywhere in the US.


Salary:

110K - 139K



What your impact will be:

  • Design, construct, test, and debug technical solutions in compliance with engineering standards.
  • Provide effort estimates and accomplish tasks within defined schedules.
  • Identify and recommend solutions for system and process deficiencies.
  • Take full responsibility for implementing project parts, including new projects.
  • Resolve high-complexity development issues.
  • Assist in enforcing development deadlines and schedules.
  • Facilitate task prioritization for junior staff.
  • Perform other duties as required to support organizational needs.

Additional Information

  • Candidates may be asked to deliver a short presentation on a technical topic of their choice as part of the interview process.

What we are looking for:

  • Master's Degree in a related computer or engineering field with 3 years of experience, or a Bachelor's Degree with 5 years of experience.
  • 7+ years of commercial product development experience.
  • Proficiency in more than one of the following: RPG & CL, DB2 SQL, SQL Procedure and User Defined Functions.
  • Solid understanding of object-oriented programming and design principles (SOLID).
  • Experience with agile software development in a geographically distributed environment.
  • Past technical responsibility for shipping a software product (consulting experience not considered).
  • Comprehensive understanding of various testing types (unit, system, integration, performance).
  • Strong interpersonal and communication skills, with the ability to work independently.
  • Excellent analytical, problem-solving, and technical writing skills.
  • Demonstrated ability to coach and mentor others.
  • Knowledge of cross-platform development is recommended.
  • Experience with software version control is required.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About MEDHOST:

MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.


About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.


#LI-remote


What Harris Computer employees say

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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