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Remote Software Support Engineer Jobs in Michigan

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

Hitachi Careers

Software Engineer

MI · Remote

This is a remote position but may require occasional travel to a JR Automation or customer facility ... The Digital Solutions team primarily supports the software needs for all JR Divisions as they ...

Kiongroup

Professional Software Engineer

Grand Rapids, MI · Remote

$102K - $128K/yr

Maintain flexibility to support remote collaboration and evolving business priorities as needed. Required Qualifications * Bachelor's degree in Computer Science, Software Engineering, Information ...

Kiongroup

Professional Software Engineer

Grand Rapids, MI · Remote

$102K - $128K/yr

Maintain flexibility to support remote collaboration and evolving business priorities as needed. Required Qualifications * Bachelor's degree in Computer Science, Software Engineering, Information ...

2Bridge Partners

Staff Software Engineer

Detroit, MI · On-site +1

$170K - $200K/yr

2bridge has been engaged in the search for a full-time, direct-hire Staff Software Engineer to join ... Open to remote or hybrid if in the Detroit metro or Ann Arbor area.

BeneSys, Inc.

Software Engineer (Troy, MI)

Troy, MI · On-site +1

Applicants for this remote role will only be considered if they live in these locations: Arizona ... Support production applications, including incident resolution and root cause analysis. * Regular ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Michigan? For Remote Software Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Michigan look for? The top searched job categories for Remote Software Support Engineer jobs in Michigan are:
What cities in Michigan are hiring for Remote Software Support Engineer jobs? Cities in Michigan with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you

Controls Engineer- Technical Support (Remote)

Kiongroup

Grand Rapids, MI • Remote

$88K - $132K/yr

Full-time

Posted 11 days ago

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customer remotely using schematics and PLC logic to find and isolate the issue.
This employee can be based anywhere in the continental USA.We offer:

Job Description

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $88,400 - $132,600 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

    Tasks and Qualifications:

    What You Will do in This Role:

    • Participates in the support of semi-complex systems that integrate hardware and software.
    • Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
    • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
    • Provides troubleshooting expertise to Dematic's customers
    • Travel between 20-30% to different customer locations which may include weekends and overtime

    What We are Looking For:

    • Bachelor's Degree
    • 2+ year's experience in a related field providing Customer Service Support
    • Experience with Allen Bradley Logix PLC controls platforms
    • Experience with controls hardware troubleshooting
    • Siemens and Modicon PLC experience a plus

    Apply