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Remote Software Support Engineer Jobs in Baldwin, MI

Remote Software Support Engineer information

See Baldwin, MI salary details

$35.1K

$80.5K

$147.8K

How much do remote software support engineer jobs pay per year?

As of Aug 28, 2026, the average yearly pay for remote software support engineer in Baldwin, MI is $80,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $111,000.00 per year, depending on experience, location, and employer.

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What cities near Baldwin, MI are hiring for Remote Software Support Engineer jobs?

Cities near Baldwin, MI with the most Remote Software Support Engineer job openings:

Quality Technician - Injection Molding

Atomic Industries, Inc.

Shelby, MI • On-site, Remote

$19.50 - $26/hr

Full-time

Re-posted 14 days ago


Job description

About Atomic Industries
Atomic Industries is reinventing how the world makes things. From cars and aerospace systems to medical devices and packaging, most physical goods begin life in a mold or are shaped by a manufacturing tool. Producing these tools has always been slow, manual, and dependent on scarce expertise, taking weeks or months. We're changing that.
At our Detroit headquarters, we combine the industrial DNA of America's manufacturing heartland with the speed, intelligence, and precision of Silicon Valley. Our AI-driven platform tackles the hardest problems in geometry, process planning, and fabrication, collapsing production timelines from months to days and soon, minutes. We don't just build software; we run a fully operational factory where our technology produces production-grade tooling every week, enabling tight feedback loops and rapid iteration.
Backed by top-tier investors, we're restoring speed, flexibility, and capability to the American industrial base. Our mission is to make manufacturing as agile and scalable as the digital world, and in doing so, rebuild the infrastructure of the physical economy.
Position Overview
We are seeking a detail-oriented and technically savvy Injection Molding Cost Estimator to support quoting, pricing strategy, and business development. This role bridges engineering, tooling, and operations-turning customer RFQs into clear, competitive, and accurate proposals.
You'll analyze part geometry, material specs, mold complexity, and production volumes to model cost scenarios and recommend pricing strategies aligned with Atomic's margin goals and value proposition.
Key Responsibilities
  • Review and analyze RFQs, part files, prints, and customer requirements
  • Estimate complete part cost: material, cycle time, labor, machine time, overhead, and secondary ops
  • Quote mold/tooling costs using internal templates and inputs from tooling team
  • Identify and model different pricing strategies: full tool cost, subsidized tooling, or tooling at cost
  • Work with Sales and Engineering to create compelling proposals and timelines
  • Track historical data and build cost models that improve over time
  • Assist in evaluating "free tool" models based on volume and piece price tradeoffs
  • Collaborate with the software team to help automate cost modeling and quoting workflows
  • Support profitability analysis and pricing revisions as part of commercial negotiations
Qualifications
  • 3+ years of cost estimating experience in injection molding, tool & die, or manufacturing
  • Strong understanding of manufacturing cost structures: material, machine rates, overhead, labor
  • Familiar with part costing software (e.g., Excel models, aPriori, ProEst, or similar tools)
  • Able to read 2D prints and interpret 3D CAD models
  • Excellent Excel/Sheets skills; experience with quoting databases and CRM tools a plus
  • Bonus: Exposure to mold design, tooling build, or engineering change quoting
  • Bonus: Experience pricing in automotive, consumer goods, or medical molding industries
What You'll Get
  • Competitive pay, benefits, and equity opportunity
  • Direct input into quoting workflows that connect engineering and sales
  • A front-row seat in building smarter, faster quoting systems through software and data
  • Ability to influence customer relationships and drive strategic decisions