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Remote Software Support Engineer Jobs (NOW HIRING)

Natera

Software Support Engineer III

$80K - $100K/yr

POSITION SUMMARY: A Software Support Engineer III provides technical assistance to production ... Remote USA $80,500-$100,600 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA ...

Harris

MEDHOST, a division of Harris; is seeking a Software Engineer who will join a dynamic team of smart ... Other duties as required to support and meet the needs of the organization. * The candidate must ...

New

Harris

(Remote) Software Engineer I

Tennessee, IL · Remote

MEDHOST, a division of Harris; is seeking a Software Engineer who will join a dynamic team of smart ... Other duties as required to support and meet the needs of the organization. * The candidate must ...

New

Harris

MEDHOST, a division of Harris; is seeking a Software Engineer who will join a dynamic team of smart ... Other duties as required to support and meet the needs of the organization. * The candidate must ...

New

Harris

(Remote) Software Engineer I

Virginia, IL · Remote

MEDHOST, a division of Harris; is seeking a Software Engineer who will join a dynamic team of smart ... Other duties as required to support and meet the needs of the organization. * The candidate must ...

New

AEM-OA

Note that while this position is fully remote, the successful candidate must be based in Australia ... Support client deployments in conjunction with technical services, engineering, and other technical ...

Harris

(Remote) Software Engineer I

Florida, NY · Remote

MEDHOST, a division of Harris; is seeking a Software Engineer who will join a dynamic team of smart ... Other duties as required to support and meet the needs of the organization. * The candidate must ...

New

Harris

MEDHOST, a division of Harris; is seeking a Software Engineer who will join a dynamic team of smart ... Other duties as required to support and meet the needs of the organization. * The candidate must ...

New

AEM-OA

Note that while this position is fully remote, the successful candidate must be based in Australia ... Support client deployments in conjunction with technical services, engineering, and other technical ...

Harris

(Remote) Software Engineer I

Carolina, RI · Remote

MEDHOST, a division of Harris; is seeking a Software Engineer who will join a dynamic team of smart ... Other duties as required to support and meet the needs of the organization. * The candidate must ...

New

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

This position is fully onsite, remote work not available. Teledyne Monitor Labs (TML) has more than ... basic programming skills. The analyst will be quality assuring single server Windows computer ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

This position is fully onsite, remote work not available. Teledyne Monitor Labs (TML) has more than ... basic programming skills. The analyst will be quality assuring single server Windows computer ...

Rimini Street, Inc.

Sr. Support Engineer, EBS

... software support, managed services and innovative Agentic AI ERP solutions, and is the leading ... Position Summary The role of the Senior EBS Support Engineer is to provide exceptional remote-based ...

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Remote Software Support Engineer information

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$39.5K

$90.7K

$166.5K

How much do remote software support engineer jobs pay per year?

As of Jun 20, 2026, the average yearly pay for remote software support engineer in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
More about Remote Software Support Engineer jobs
What cities are hiring for Remote Software Support Engineer jobs? Cities with the most Remote Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
What states have the most Remote Software Support Engineer jobs? States with the most job openings for Remote Software Support Engineer jobs include:
What job categories do people searching Remote Software Support Engineer jobs look for? The top searched job categories for Remote Software Support Engineer jobs are:
Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 8% Part Time, and 30% Contract. Highlights an 100% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Software Support Engineer III

Natera

Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Natera rating

7.7

Company rating: 7.7 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

48th of 103 rated laboratories

Job description

POSITION SUMMARY: A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the Software Support Engineer III analyzes the requirements of research requests, writes manifests for Cloud pipelines to fulfill those requests, and makes the results available to researchers. The Software Support Engineer III documents and maintains a knowledge of the solutions to the problems to aid in future problem resolution.
PRIMARY RESPONSIBILITIES:
  • Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform.
  • Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation.
  • Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution.
  • Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers.
  • Identify and codify solutions to frequent issues as documented and scripted processes.
  • Performs other duties as assigned.
  • This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job

QUALIFICATIONS:
  • 5+ years of experience in a similar role.
  • BS Degree in Computer Science, similar discipline, or equivalent work experience. MS preferred.
  • KNOWLEDGE, SKILLS, AND ABILITIES:
  • Working knowledge of Java, Spring framework required
  • Experience with relational databases essential, with specific experience with MySql
  • Extensive analytic troubleshooting skills
  • Excellent communication and organizational skills, especially for problem solving under pressure
  • Strong technical documentation skills
  • Eagerness to acquire new skills in genetics
  • Ability to thrive in a fast-paced environment and manage multiple tasks independently
  • Experience with Groovy scripting language a plus
  • Experience with Python and web services a plus

PHYSICAL DEMANDS & WORK ENVIRONMENT:
  • Duties are typically performed in an office setting.
  • This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material.
  • Schedule may include non-traditional work hours, including nights and/or weekends.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Remote USA
$80,500-$100,600 USD
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page

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