Remote Software Support Engineer Jobs in Albany, NY

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

Location:

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure.

This role is specifically for the TSE MDP support organization within AGS and as such requires product specialism in MDP, MPKG and ALD hardware and associated software and systems.

Preferred locations would be Arizona, Texas, Oregon or New York but any location in North America would be considered.

Key Responsibilities:

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work
• Attend customer field issues meetings with FSO, collaborate with BU engineers
• Recommend best practices to improve products, processes, or services.
• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
• Provide on-site coaching to FSO
• Provide Alpha and Beta Site support
• Support NPI development early in the product life cycle, and at key customer sites
• Support BU DFx (Design for Service / Install) projects
• Create, or collaborate in creation of, innovative advanced trouble shooting tools

Leadership:

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving:

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.

Impact:

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills:

Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.

Business Expertise:

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Qualifications

• Education: Bachelor's degree or equivalent in technical field
• Skills:
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to handle stressful situations and effectively manage difficult problems
• Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK
• Languages: English (written and verbal)
• Years of Experience: + 5 years of experience with Applied Materials Endura products
• Work Experience: Minimum 5 years of semiconductor fab experience

Additional Information

• Working hours: Mon-Fri 8 hr per day
• Travel: Yes, generally 25% of the time, but could be as high as 50%.

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.