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On Call Software Support Engineer Jobs (NOW HIRING)

Konik

Software Support Engineer

Minneapolis, MN

Software Support Engineer - Software & Hardware Systems Minneapolis, MN | Direct Hire | $100,000-$110,000 + Bonus Opportunity Konik is partnering with an innovative engineering and manufacturing ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

Participate in a 10x7 operational support model, including an on-call rotation for escalations and ... Software, Hardware, Systems, Operations, and Engineering teams. * Strong written and verbal ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

Participate in a 10x7 operational support model, including an on-call rotation for escalations and ... Software, Hardware, Systems, Operations, and Engineering teams. * Strong written and verbal ...

Sunbird Software Inc.

NJ · On-site

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions. Essential duties and responsibilities * Trouble shoot field issues to reproduce ...

Symbotic Inc.

Software Support Engineer

Andover, MA

Participate in a 10x7 operational support model, including an on-call rotation for escalations and ... Software, Hardware, Systems, Operations, and Engineering teams. * Strong written and verbal ...

Salesforce

Software Support Engineer

Software Support Engineer (Graduate) Role: Assoc Eng, SRE Data Video Job Summary We are seeking a ... Participate in on-call rotations under supervision, responding to alerts and contributing to ...

Symbotic

Software Support Engineer

Andover, MA · On-site

Participate in a 10x7 operational support model, including an on-call rotation for escalations and ... Software, Hardware, Systems, Operations, and Engineering teams. * Strong written and verbal ...

Knapp Inc

Software Support Engineer

Kennesaw, GA · On-site

Software Support Engineer Full Time Operations Kennesaw, GA, US 2 days ago Requisition ID: 2055 WHO WE ARE KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of ...

Kardex

Software Support Engineer

Cincinnati, OH · On-site

Your tasks The software support engineer is a critical part of the software and support teams who is responsible for the on-going support of active customer sites utilizing the Kardex FulfillX ...

Leidos

Software Support Engineer

Huntsville, AL · On-site

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to investigate anomalies, defects or issues in products or processes, using structured methodologies ...

Kavaliro

Software Support Engineer

Orlando, FL · On-site

$80K - $90K/yr

We are seeking an experienced Software Support Engineer who enjoys solving complex technical issues, supporting enterprise applications, and building strong relationships with end users. This role is ...

KNAPP

Software Support Engineer

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Software Support Engineer provides customer-facing software support for KNAPP customers when they experience software issues, operational disruptions, questions, or service ...

Leidos

Software Support Engineer

Huntsville, AL · On-site

$69K - $125K/yr

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to investigate anomalies, defects or issues in products or processes, using structured methodologies ...

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On Call Software Support Engineer information

See salary details

$39.5K

$90.7K

$166.5K

How much do on call software support engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for on call software support engineer in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between On Call Software Support Engineer vs Customer Support Technician?

AspectOn Call Software Support EngineerCustomer Support Technician
CredentialsTypically requires a degree in Computer Science or related field, plus technical certificationsOften requires a high school diploma or associate degree, with some technical certifications
Work EnvironmentPrimarily office-based, with on-call shifts for troubleshootingCustomer-facing roles, often in call centers or retail locations
Employer & IndustryTech companies, software providers, IT servicesRetail, telecom, consumer electronics
Search & Comparison IntentTechnical troubleshooting, software support, on-call rolesCustomer service, technical assistance, support roles

The On Call Software Support Engineer focuses on resolving complex software issues, often during on-call shifts, requiring technical expertise and certifications. In contrast, Customer Support Technicians handle general customer inquiries and basic troubleshooting, usually in a customer-facing environment. Both roles support users but differ in technical depth and work setting.

Can you be on call as an on call software support engineer?

Yes, on call software support engineers are typically required to be available outside regular working hours to address urgent technical issues. This often involves rotating schedules and the use of communication tools like phone or chat to provide timely assistance. Being on call is a common part of the role to ensure continuous support for users or systems.
More about On Call Software Support Engineer jobs

What are the most commonly searched types of Software Support Engineer jobs?

The most popular types of Software Support Engineer jobs are:

What states have the most On Call Software Support Engineer jobs?

States with the most job openings for On Call Software Support Engineer jobs include:

What are popular job titles related to On Call Software Support Engineer jobs?

For On Call Software Support Engineer jobs, the most frequently searched job titles are:

On Call Software Support Engineer jobs near you
Infographic showing various On Call Software Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Software Support Engineer

Minneapolis, MN

Konik
51 - 200 employees
Learn more about Konikexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Software Support Engineer – Software & Hardware Systems

Minneapolis, MN | Direct Hire | $100,000–$110,000 + Bonus Opportunity

Konik is partnering with an innovative engineering and manufacturing company seeking a Technical Support Engineer to provide advanced customer support for complex software and hardware systems used in high-power electronic test equipment. This role combines technical troubleshooting, software debugging, system integration, and customer communication to help resolve complex issues and improve product reliability.

The ideal candidate will have experience supporting technical products, troubleshooting software and hardware issues, and working cross-functionally with engineering teams. This position offers the opportunity to work directly with customers while contributing to software improvements, testing processes, and product development initiatives.

Software Support Engineer – Software & Hardware Systems Responsibilities

  • Provide advanced technical support for customers using complex software and hardware systems.
  • Troubleshoot software, hardware, networking, and system integration issues to minimize customer downtime.
  • Identify, reproduce, and document software defects while partnering with engineering teams on solutions.
  • Develop troubleshooting procedures, test plans, and technical documentation for software updates and product improvements.
  • Integrate and validate software solutions on product hardware platforms.
  • Create and maintain knowledge databases, service documentation, and technical support records.
  • Collaborate with engineering, manufacturing, field service, and customers throughout product testing and support activities.
  • Support field service activities and customer deployments as needed.

Software Support Engineer – Software & Hardware Systems Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or related technical field; equivalent experience considered.
  • 5+ years of relevant technical support, software, hardware, or engineering experience.
  • Experience troubleshooting Windows-based systems, device drivers, network connectivity, and database connections.
  • Strong problem-solving skills with the ability to independently diagnose and resolve complex technical issues.
  • Experience with issue tracking systems such as Jira or Confluence.
  • Strong written and verbal communication skills with the ability to work directly with customers.
  • Ability to manage multiple priorities while working independently and collaboratively.

Preferred Qualifications:

  • Experience supporting highly technical products or industrial equipment.
  • Knowledge of digital electronics and hardware systems.
  • Experience with software testing and validation.
  • Experience with Python, SQL, MODBUS, Ethernet, or communication protocols.
  • Customer-facing technical support or field service experience.

Benefits

  • Discretionary profit-sharing bonus opportunity
  • Health, dental, and vision insurance
  • Health Savings Account (HSA)
  • 401(k) with Roth option
  • Paid time off
  • Life and disability insurance
  • Tuition reimbursement

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Konik is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.

Konik has been creating impactful relationships between technical talent and employers for more than 50 years.

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