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On Call Software Support Engineer Jobs (NOW HIRING)

Software Support Engineer LOCATION:Bentonville AR Duration: 6 to 12+ Months Rate: DOE Description: Duties: Assists in providing guidance to small groups of two to three engineers, including offshore ...

What You'll Do As a Software Support Engineer, you will support IT Service Management. The role involves advanced troubleshooting and resolution of escalated software issues. Strong technical skills ...

... on-call schedule • Other duties as required PREFERRED SKILLS, QUALIFICATIONS AND EDUCATION ... role, software support role, or other related experience is desired. • A working knowledge of ...

Software Support Engineer

Calabasas, CA · On-site

$80K - $115K/yr

As a Software Support Engineer, you'll be a key member of our Technology team, contributing cross-departmentally to create web pages that fuse compelling design and current technologies. The ideal ...

As a Software Support Engineer, you'll be a key member of our Technology team, contributing cross-departmentally to create web pages that fuse compelling design and current technologies. The ideal ...

As a Software Support Engineer, you'll be a key member of our Technology team, contributing cross-departmentally to create web pages that fuse compelling design and current technologies. The ideal ...

Software Support Engineer

Wilmington, MA · On-site

$82K - $113K/yr

What we need We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help ...

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

What we need We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help ...

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

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On Call Software Support Engineer information

See salary details

$39.5K

$90.7K

$166.5K

How much do on call software support engineer jobs pay per year?

As of Jun 19, 2026, the average yearly pay for on call software support engineer in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between On Call Software Support Engineer vs Customer Support Technician?

AspectOn Call Software Support EngineerCustomer Support Technician
CredentialsTypically requires a degree in Computer Science or related field, plus technical certificationsOften requires a high school diploma or associate degree, with some technical certifications
Work EnvironmentPrimarily office-based, with on-call shifts for troubleshootingCustomer-facing roles, often in call centers or retail locations
Employer & IndustryTech companies, software providers, IT servicesRetail, telecom, consumer electronics
Search & Comparison IntentTechnical troubleshooting, software support, on-call rolesCustomer service, technical assistance, support roles

The On Call Software Support Engineer focuses on resolving complex software issues, often during on-call shifts, requiring technical expertise and certifications. In contrast, Customer Support Technicians handle general customer inquiries and basic troubleshooting, usually in a customer-facing environment. Both roles support users but differ in technical depth and work setting.

More about On Call Software Support Engineer jobs
What cities are hiring for On Call Software Support Engineer jobs? Cities with the most On Call Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
What states have the most On Call Software Support Engineer jobs? States with the most job openings for On Call Software Support Engineer jobs include:
Infographic showing various On Call Software Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Software Support Engineer

Software Support Engineer

Redolent, Inc

Bentonville, AR • On-site

Other

Posted 20 days ago


Job description

One of our direct client is urgently looking for a Software Support Engineer @ Bentonville AR
TITLE: Software Support Engineer
LOCATION:Bentonville AR
Duration: 6 to 12+ Months
Rate: DOE

Description:
Duties: Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline. Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain. Reviews project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues and bug-fixes; and ensuring on-time delivery and hand-offs. Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation. Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management, project management, business, and user experience teams.
Minimum Qualifications :
Minimum education and experience required: Master's degree or the equivalent in Computer Science, Information Technology, Engineering or related field.
Skills required: Must have experience with: Java, J2EE, Cordova, PhoneGap, HTML5, CSS3, JavaScript, JDBC, RESTful Web Services, XML, JSON, Apache Kafka, Jenkins, Log4j, TestNG, IntelliJ, Apache Tomcat, Cassandra., Kafka,

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About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

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