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On Call Software Support Engineer Jobs in Texas (NOW HIRING)

Kiongroup

Software Support Engineer

Plano, TX

$65K - $140K/yr

Participate in an on-call rotation during non-business hours What We Are Looking For: * Bachelor ... Science, Software Engineering, or related field) * Proven experience in software support or a ...

Kiongroup

Software Support Engineer

Plano, TX

$65K - $140K/yr

Participate in an on-call rotation during non-business hours What We Are Looking For: * Bachelor ... Science, Software Engineering, or related field) * Proven experience in software support or a ...

Natera

Software Support Engineer III

Austin, TX

$80K - $100K/yr

A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the ...

Paladin Drones

Field Support Engineer

Houston, TX · On-site +1

$60K - $80K/yr

Participate in an on-call rotation covering critical incidents across software, firmware ... field engineering, technical support, systems engineering, or similar roles * Strong ...

Valueprosite

Support Engineer

Dallas, TX

Support Engineer Job ID: SE-2026-001 Location: Dallas, TX, USA Hire Type: Contract W2 We are ... Troubleshoot and resolve software, hardware, and network-related issues. * Monitor support queues ...

Saronic Technologies

Field Support Engineer

Austin, TX · On-site

This role is focused on software readiness, system stability, troubleshooting, and customer mission ... engineers to support system bring-up, diagnose issues, and ensure deployed software performs ...

Saronic Technologies

Field Support Engineer

Austin, TX · On-site

The Field Support Engineer role focuses on ensuring the operational success of Saronic's autonomous systems by providing software readiness, system stability, troubleshooting, and customer mission ...

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All JobsOn Call Software Support Engineer JobsOn Call Software Support Engineer Jobs in Texas

On Call Software Support Engineer information

What is the difference between On Call Software Support Engineer vs Customer Support Technician?

AspectOn Call Software Support EngineerCustomer Support Technician
CredentialsTypically requires a degree in Computer Science or related field, plus technical certificationsOften requires a high school diploma or associate degree, with some technical certifications
Work EnvironmentPrimarily office-based, with on-call shifts for troubleshootingCustomer-facing roles, often in call centers or retail locations
Employer & IndustryTech companies, software providers, IT servicesRetail, telecom, consumer electronics
Search & Comparison IntentTechnical troubleshooting, software support, on-call rolesCustomer service, technical assistance, support roles

The On Call Software Support Engineer focuses on resolving complex software issues, often during on-call shifts, requiring technical expertise and certifications. In contrast, Customer Support Technicians handle general customer inquiries and basic troubleshooting, usually in a customer-facing environment. Both roles support users but differ in technical depth and work setting.

What are the most commonly searched types of Software Support Engineer jobs in Texas? The most popular types of Software Support Engineer jobs in Texas are:
What are popular job titles related to On Call Software Support Engineer jobs in Texas? For On Call Software Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching On Call Software Support Engineer jobs in Texas look for? The top searched job categories for On Call Software Support Engineer jobs in Texas are:
What cities in Texas are hiring for On Call Software Support Engineer jobs? Cities in Texas with the most On Call Software Support Engineer job openings:
On Call Software Support Engineer jobs near you

Software Support Engineer

Kiongroup

Plano, TX

$65K - $140K/yr

Other

Posted 12 days ago

Job description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be$65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What you Will Do in This Role:

  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot software issues
  • Collaborate with the development team to resolve complex issues
  • Document and track customer issues and problems.
  • Assist in the creation of support documentation and knowledge base articles.
  • Conduct training sessions for customers on software usage.
  • Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
  • Participate in an on-call rotation during non-business hours

What We Are Looking For:

  • Bachelor's Degree (Computer Science, Software Engineering, or related field)
  • Proven experience in software support or a similar role
  • Strong problem solving skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Experience with Oracle / MS SQL databases
  • Experience with Windows operatingsystems
  • Material handling experience
  • Experience with Java, C, C#, or Python
  • Customer Service experience

Apply