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On Call Software Support Engineer Jobs in Texas (NOW HIRING)

We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches companies around the world with experts who can help them make decisions on demand. As a part of our ...

We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches companies around the world with experts who can help them make decisions on demand. As a part of our ...

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) ... Monday - Friday, 8am-5pm * On-call as necessary - work that exceeds 40 hours per week is time and a ...

Salary: - Software Support Specialist Reports To: Director of Customer Support Location: On-Site ... Monday Friday, 8am-5pm * On-call as necessary - work that exceeds 40 hours per week is time and a ...

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) ... Monday - Friday, 8am-5pm * On-call as necessary - work that exceeds 40 hours per week is time and a ...

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) ... Monday - Friday, 8am-5pm * On-call as necessary - work that exceeds 40 hours per week is time and a ...

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) ... Monday - Friday, 8am-5pm * On-call as necessary - work that exceeds 40 hours per week is time and a ...

Providing day to day 1st and 2nd level support for both hardware and software related to End User ... Will be required to work beyond normal business hours and be on call * Create and maintain ...

Providing day to day 1st and 2nd level support for both hardware and software related to End User ... Will be required to work beyond normal business hours and be on call * Create and maintain ...

Providing day to day 1st and 2nd level support for both hardware and software related to End User ... Will be required to work beyond normal business hours and be on call * Create and maintain ...

Providing day to day 1st and 2nd level support for both hardware and software related to End User ... Will be required to work beyond normal business hours and be on call * Create and maintain ...

... on call coverage for any escalated issues to P2 or P1. The definition of incident priority levels ... software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by ...

IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues ...

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On Call Software Support Engineer information

What is the difference between On Call Software Support Engineer vs Customer Support Technician?

AspectOn Call Software Support EngineerCustomer Support Technician
CredentialsTypically requires a degree in Computer Science or related field, plus technical certificationsOften requires a high school diploma or associate degree, with some technical certifications
Work EnvironmentPrimarily office-based, with on-call shifts for troubleshootingCustomer-facing roles, often in call centers or retail locations
Employer & IndustryTech companies, software providers, IT servicesRetail, telecom, consumer electronics
Search & Comparison IntentTechnical troubleshooting, software support, on-call rolesCustomer service, technical assistance, support roles

The On Call Software Support Engineer focuses on resolving complex software issues, often during on-call shifts, requiring technical expertise and certifications. In contrast, Customer Support Technicians handle general customer inquiries and basic troubleshooting, usually in a customer-facing environment. Both roles support users but differ in technical depth and work setting.

What are the most commonly searched types of Software Support Engineer jobs in Texas? The most popular types of Software Support Engineer jobs in Texas are:
What job categories do people searching On Call Software Support Engineer jobs in Texas look for? The top searched job categories for On Call Software Support Engineer jobs in Texas are:

Software Support Engineer

GLG

Austin, TX

Full-time

Re-posted 10 days ago


Job description

GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.

Our Product Engineering group is responsible for GLG’s technology platforms that connect GLG’s clients with insights needed to make important business decisions.  We're seeking a Software Support Engineer to help improve and maintain GLG’s software that matches companies around the world with experts who can help them make decisions on demand.  As a part of our Product Engineering team, you’ll pair with other engineers, product managers, and users to help resolve issues and improve our technology.

Key Responsibilities Include (but are not limited to):

  • Help ensure the continuous operation and reliability of GLG's critical systems.
  • Interface with Engineering and Helpdesk to triage and resolve system issues.
  • Diagnose and resolve issues when identified.
  • Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people.

An Ideal Candidate Will Have the Following:

  • A degree in computer science (or related engineering degree), or demonstrable equivalent technical proficiency is required.
  • A growth mindset, and an eagerness to learn new languages and technologies used across GLG including JavaScript, TypeScript, Python, and SQL.
  • Experience using Claude, Copilot, Opencode and other AI Toolsets. 
  • A strong interest in problem solving and collaboration.
  • The ability to investigate and diagnose system problems.
  • The ability to effectively communicate between audiences of differing technical skill levels.