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On Call Software Support Engineer Jobs in Texas (NOW HIRING)

Tyler Technologies, Inc.

Lead Software Engineer

Plano, TX · On-site

$85 - $115/hr

Software Engineer - Yarmouth, Maine Tyler Technologies is looking for Software Engineers in our ... Technical Services Support Specialist The Technical Services Support Specialist is responsible for ...

Eliassen Group

P2 Application Support Engineer

Austin, TX · On-site

$40 - $50/hr

Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads ... Work with limited oversight and participate in periodic off-hours or on-call rotation. * Champion a ...

Candid8

Desktop Support Engineer

Garden City, TX · On-site

Install and configure desktops, laptops, mobile devices, peripherals, and related software. Perform ... Participate in on-call support on a rotational basis, including outside normal business hours when ...

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

Minimum Qualifications 8+ years of experience in software engineering, with demonstrated ability to ... Experience supporting data science or analytics workflows, including pipeline failures, data ...

Crusoe

Cloud Support Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues ... Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking ...

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

Minimum Qualifications 8+ years of experience in software engineering, with demonstrated ability to ... Experience supporting data science or analytics workflows, including pipeline failures, data ...

Crusoe

Cloud Support Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues ... Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

Job Summary : eTeam is seeking a Production Support Engineer to provide technical support and ... on-call support and production deployments as needed. Qualifications : Required : • Provide ...

MBR Partners

Core Network Support Engineer

Dallas, TX · On-site

$80K - $90K/yr

... software upgrades, patching, and system updates in lab and production environments ... Participate in an on-call support rotation, including after-hours support as required. Technical ...

Apple

Support Engineer

Austin, TX · On-site

Minimum Qualifications 8+ years of experience in software engineering, with demonstrated ability to ... Experience supporting data science or analytics workflows, including pipeline failures, data ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

The Hardware Systems Engineer is responsible for diagnosing, testing, repairing, and validating ... Participate in weekend coverage and on-call rotations to support critical business operations and ...

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All JobsOn Call Software Support Engineer JobsOn Call Software Support Engineer Jobs in Texas

On Call Software Support Engineer information

What is the difference between On Call Software Support Engineer vs Customer Support Technician?

AspectOn Call Software Support EngineerCustomer Support Technician
CredentialsTypically requires a degree in Computer Science or related field, plus technical certificationsOften requires a high school diploma or associate degree, with some technical certifications
Work EnvironmentPrimarily office-based, with on-call shifts for troubleshootingCustomer-facing roles, often in call centers or retail locations
Employer & IndustryTech companies, software providers, IT servicesRetail, telecom, consumer electronics
Search & Comparison IntentTechnical troubleshooting, software support, on-call rolesCustomer service, technical assistance, support roles

The On Call Software Support Engineer focuses on resolving complex software issues, often during on-call shifts, requiring technical expertise and certifications. In contrast, Customer Support Technicians handle general customer inquiries and basic troubleshooting, usually in a customer-facing environment. Both roles support users but differ in technical depth and work setting.

What are the most commonly searched types of Software Support Engineer jobs in Texas? The most popular types of Software Support Engineer jobs in Texas are:
What are popular job titles related to On Call Software Support Engineer jobs in Texas? For On Call Software Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching On Call Software Support Engineer jobs in Texas look for? The top searched job categories for On Call Software Support Engineer jobs in Texas are:
On Call Software Support Engineer jobs near you
Infographic showing various On Call Software Support Engineer job openings in Texas as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 83% In-person, and 17% Hybrid job distribution.

Sr. Technical Support Engineer

Trend Micro Incorporated

Irving, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAI™, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
AI Fearlessly.
This is a Hybrid position requiring 3 days a week in our Las Colinas office.
Position Summary:
The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer will also take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues for our customers both onsite, online and via telephone.
Responsibilities:
  • Provide exceptional customer service while responding to phone, email and online requests for technical support.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Work in a fast-paced, high-pressure environment under minimum supervision to support deployment, integration and maintenance of Trend software products within clients' networking environments.
  • Will provide first call case resolution, software/network troubleshooting and proactive support services Manage a diverse and complex scope of support issues directly related to the use, support, and implementation of Trend AI products and solutions.
  • Effectively interact with the engineering teams to provide solutions to complex technical issues
  • Experience using AI-powered diagnostic and troubleshooting tools to accelerate issue identification, log analysis, and root-cause isolation.
  • Availability for on-call 24x7 within scheduled times and be able to travel when needed
  • Mentor, coach and train other Technical Support Engineers to elevate skills and increase knowledge.
  • Maintain and expand working knowledge of current and beta (unreleased) Trend AI products as well as their integration and methods of support delivery
  • Participate in projects, pilot on initiatives and take on tasks that will promote support advancement. Other duties as assigned

Qualifications:
This specific listing is to assist customers with Trend AI's platform solution, on-premise and cloud based (SaaS) solutions. The ideal Technical Support Engineer will demonstrate a strong aptitude for learning new technologies, evidenced by their ability to expand upon core knowledge quickly. They should be highly analytical with the ability to derive facts quickly, methodically, and accurately. This is a customer-facing role therefore they will work to solve product, system and network problems of low to high complexity and act as a focal point for problem resolution. As the Technical Support Engineer, they must be able to effectively set up and configure complex lab environments to replicate and resolve customer reported issues.
Demonstrated proficiency with several of the following:
  • Security (including anti-malware) tools, technologies and processes
  • Software and/or hardware firewall implementation and management
  • Strong endpoint security experience, including design, implementation, and management
  • Proficiency with operating systems: Microsoft Windows, Linux (RHEL, Ubuntu, SuSE, etc.) including ability to troubleshoot services, applications, drivers and kernels.
  • Familiar with SSL communication and other encryption technologies, certificates.
  • Cloud technologies: AWS, Azure, Google Cloud including services within these technologies.
  • Network analysis using tools and other methods
  • Proficiency with AI-assisted knowledge search, case summarization, and automated customer support workflows to improve response accuracy and reduce resolution time.
  • Troubleshooting skills including isolation and debug/log reading analysis.
  • Microsoft SQL, PostgreSQL, Oracle database experience, connection and simple queries
  • Microsoft Active Directory, and other server roles and services
  • VMware, Cisco or any Security Certifications a plus
  • Experience with virtualization environments (HyperV, VMware, Citrix)
  • Use of enterprise third party tools for implementation and management.
  • Programming skills with Python, Go (Golang), and related scripting languages for automation, tooling, and troubleshooting workflows.
  • Understanding and a deep knowledge of security integrations to enterprise level environments.
  • Advanced skills and learning to be ready for RD (development) related roles.

Experience and Personality Required:
  • A minimum of 4+ years of related experience or college degree
  • Ability to communicate effectively both verbally and in writing
  • Desired security network, and systems related professional certifications are a plus
  • Able to debug problems and deliver solutions with a high level of customer satisfaction
  • Ability to work through complex problems and isolate core issues, combined with superb troubleshooting logic
  • Self-motivated, self-starter, sense of urgency, personable, open to and adapts to change, well organized, attention to detail and accountable
  • Excellent time management skills
  • Ability to present to small groups of technical individuals
  • Extreme attention to detail
  • Enjoys problem solving and displays an eagerness to learn new technologies/skills

What We Offer You:
You're important to us. What matters to you, matters to us too. Trend AI provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today:
  • Comprehensive health benefits and paid time off package
  • Pre-partum, maternity, parental, medical leave and adoption assistance
  • Mental Health Wellness Program & Annual Wellness Incentive
  • 401(k) with company match
  • Pet Insurance
  • Collaborative and innovative culture

We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you're excited about this role and believe you can contribute and grow with us, we encourage you to apply.
Be Passionate. Be Innovative. Be a Trender.
This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

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