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Senior Software Support Engineer Jobs in Texas (NOW HIRING)

GLG

Software Support Engineer

Austin, TX · On-site

We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches companies around the world with experts who can help them make decisions on demand. As a part of our ...

Natera

Software Support Engineer III

Austin, TX · On-site

$80K - $100K/yr

A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the ...

Kiongroup

Software Engineer - Tech Support

Plano, TX · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

Kiongroup

Software Engineer - Tech Support

Plano, TX · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

Doeren Mayhew

Senior Software Engineer

Dallas, TX · On-site

$121K - $159K/yr

They are seeking a Senior Software Engineer to act as a client-facing full stack engineer ... Mentor and support engineers across a global team, providing guidance through code reviews ...

Cox Communications, Inc.

Senior Software Engineer

Austin, TX · On-site +1

$111K - $186K/yr

Cox Automotive is seeking a Senior Software Engineer , that will work with a team of engineers to ... Support functional testing efforts for applications, modules, or new features. * Troubleshoot and ...

Cox Communications, Inc.

Sr Software Engineer

Austin, TX · On-site

$111K - $186K/yr

Support functional testing efforts for applications, modules, or new features. * Troubleshoot and ... DevOps, and AI. Senior-Software Level Expectations: * Mentorship & Leadership: Provide technical ...

Cox Communications, Inc.

Sr Software Engineer

Austin, TX · On-site +1

$111K - $186K/yr

Support functional testing efforts for applications, modules, or new features. * Troubleshoot and ... DevOps, and AI. Senior-Software Level Expectations: * Mentorship & Leadership: Provide technical ...

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Senior Software Support Engineer information

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
What are the most commonly searched types of Software Support Engineer jobs in Texas? The most popular types of Software Support Engineer jobs in Texas are:
What cities in Texas are hiring for Senior Software Support Engineer jobs? Cities in Texas with the most Senior Software Support Engineer job openings:
Senior Software Support Engineer jobs near you
Infographic showing various Senior Software Support Engineer job openings in Texas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Software Support Engineer

Software Support Engineer

GLG

Austin, TX • On-site

Other

Posted 19 days ago

Job description

GLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.
Our Product Engineering group is responsible for GLG's technology platforms that connect GLG's clients with insights needed to make important business decisions.  We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches companies around the world with experts who can help them make decisions on demand.  As a part of our Product Engineering team, you'll pair with other engineers, product managers, and users to help resolve issues and improve our technology.
Key Responsibilities Include (but are not limited to):
  • Help ensure the continuous operation and reliability of GLG's critical systems.
  • Interface with Engineering and Helpdesk to triage and resolve system issues.
  • Diagnose and resolve issues when identified.
  • Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people.
An Ideal Candidate Will Have the Following:
  • A degree in computer science (or related engineering degree), or demonstrable equivalent technical proficiency is required.
  • A growth mindset, and an eagerness to learn new languages and technologies used across GLG including JavaScript, TypeScript, Python, and SQL.
  • Experience using Claude, Copilot, Opencode and other AI Toolsets. 
  • A strong interest in problem solving and collaboration.
  • The ability to investigate and diagnose system problems.
  • The ability to effectively communicate between audiences of differing technical skill levels.

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