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Senior Software Support Engineer Jobs (NOW HIRING)

ASM

Senior Engineer, Software Support

Phoenix, AZ

$121K - $160K/yr

Senior Engineer, Software Support At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing ...

ASM

Senior Engineer, Software Support

Phoenix, AZ · On-site

$121K - $160K/yr

Senior Engineer, Software Support At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

$82K - $113K/yr

... senior engineers. * Build and maintain runbooks, scripts, and repeatable processes that reduce ... Minimum of 2 years of software engineering, deployment, or production support experience.

Symbotic

Software Support Engineer

Wilmington, MA · Hybrid

$82K - $113K/yr

... databases, and distributed systems, with guidance from senior engineers. * Build ... Minimum of 2 years of software engineering, deployment, or production support experience.

GLG

Software Support Engineer

Austin, TX

We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches companies around the world with experts who can help them make decisions on demand. As a part of our ...

GLG

Software Support Engineer

Austin, TX

We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches companies around the world with experts who can help them make decisions on demand. As a part of our ...

TRUMPF Group

Software Support Engineer

Farmington, CT · On-site

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

Leidos

Software Support Engineer

Huntsville, AL

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to investigate anomalies, defects or issues in products or processes, using structured methodologies ...

New

Symbotic

Software Support Engineer

Wilmington, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

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Senior Software Support Engineer information

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$75.5K

$143.3K

$192K

How much do senior software support engineer jobs pay per year?

As of Aug 1, 2026, the average yearly pay for senior software support engineer in the United States is $143,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,500.00 and $161,500.00 per year, depending on experience, location, and employer.

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
What cities are hiring for Senior Software Support Engineer jobs? Cities with the most Senior Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
What states have the most Senior Software Support Engineer jobs? States with the most job openings for Senior Software Support Engineer jobs include:
Senior Software Support Engineer jobs near you

Senior Engineer, Software Support

ASM

Phoenix, AZ

$121K - $160K/yr

Other

Re-posted 26 days ago

Job description

Senior Engineer, Software Support
At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware.The hardware includes robotics, gas valves, temperature controllers and other hardware.  

As a Senior Software Support Engineer, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers. 

Responsibilities:

  • Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. 
  • Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs. 
  • Responsible for managing escalation calls with field support engineers 
  • Create bug reports for the developer to use when fixing the bug. 
  • Work with QA to add replicated bugs to the regression. 
  • Travel to customer sites to support installations, training, and troubleshooting of ASM products. 
  • Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. 
  • The team will handle all issues until they are ready to send to the developer.  

Minimum Qualifications 

  • BS+ 8 years or MS+ 4 yearsin Computer Science, Computer Engineering, or a related field. 
  • Ability to read code and diagnose issues. 
  • Software development or test (QA) experience. 
  • Ability to travel 10-25% domestic and international.

Preferred Qualifications 

  • Preferred expertise in C/C++, C#, Python, Gitlab/Github.
  • Experience with semiconductor equipment preferred 
  • Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software 

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