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Senior Software Support Engineer Jobs (NOW HIRING)

ASM

Senior Engineer, Software Support

Phoenix, AZ

$121.60K - $160.40K/yr

Senior Engineer, Software Support At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing ...

Anveta

Software Support Engineer location: Remote visa: usc/gc iv: assessment, internal, client The ... Completes all responsibilities given by senior peers and direct managers. * Completes all special ...

TicketManager

Software Support Engineer

Calabasas, CA · On-site

$80K - $1.12M/yr

As a Software Support Engineer, you'll be a key member of our Technology team, contributing cross ... Multistage interview process with senior leaders across TicketManager to ensure strong alignment on ...

TicketManager

Software Support Engineer

Calabasas, CA · On-site

$80K/yr

As a Software Support Engineer, you'll be a key member of our Technology team, contributing cross ... Multistage interview process with senior leaders across TicketManager to ensure strong alignment on ...

Aidoos

Software Support Engineer Role Canonical, a leader in open source software, is seeking a Software Support Engineer to work remotely and tackle complex issues in Linux-based infrastructure and ...

New

AEG Presents

Software Support Engineer

Calabasas, CA · On-site

$80K - $115K/yr

As a Software Support Engineer, you'll be a key member of our Technology team, contributing cross ... Multistage interview process with senior leaders across TicketManager to ensure strong alignment on ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

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Senior Software Support Engineer information

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$75.5K

$143.3K

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How much do senior software support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for senior software support engineer in the United States is $143,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,500.00 and $161,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What cities are hiring for Senior Software Support Engineer jobs? Cities with the most Senior Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
What states have the most Senior Software Support Engineer jobs? States with the most job openings for Senior Software Support Engineer jobs include:
Senior Software Support Engineer jobs near you

Sr. Software Support Engineer

Kanak Elite Services Inc

Durham, NC • On-site

Contractor

Posted 11 days ago

Job description

Hello There,

Wish you a Happy Tuesday,

My name is Yashmita, and I am a Technical Recruiter at Kanak IT Services LLC. I am reaching out to you regarding the following job opportunity. If you are interested, kindly reply to this email with your updated resume.  

Title: Sr. Software Support Engineer

Location: Durham, NC (local Only) 

Duration: 12+ months 

*PROJECT DESCRIPTION*

Seeking an expert Software Support Engineer to join our Agency Lending Core / Support squads in providing outstanding stability and performance of the platform. The Agency Lending Core Team will support the Tribe by driving a culture of stability, resiliency & performance as a priority on equal footing with functionality through a proactive production management subject area leading to zero customer impacting incidents due to application scalability issues. 

*SELLING POINT*

Good opportunity for someone who enjoys a startup environment – rapidly growing, understand and interact with the business; understand the core competencies of the assignment; longer-term assignment.

*REQUIRED SKILLS*

Good opportunity for someone who enjoys a startup environment –the business; understand rapidly growing, understand and interact with the core competencies of the assignment; longer-term assignment.

1) Oracle - strong proficiency with SQL

2) Linux

3) Shell scripting, Oracle (SQL)

4) Java (needs to have strong grasp of Core Java concepts and be able to read code)

5) Spring Boot – how things flow, basic annotations. Will be tested on this knowledge during the interview.

6) Familiarity with lower code platforms – PowerApps, Power Automate or Robotic Process Automation experience preferred, but not required.


The Expertise You Have

  • Bachelor’s degree in Engineering or Equivalent Experience.
  • Experience in crafting and supporting sophisticated set of services and web applications.
  • Experienced with the tools of the trade including a variety of modern programming languages and frameworks. 5+ years of experience working with Scripting, Java, Oracle, Kubernetes (or Similar).
  • Passion for technology and can navigate your way across sophisticated and rapidly changing landscapes by staying on top of the latest trends and thrive by sharing knowledge.
  • Creator, a doer, and a disruptor who will help us seek problems and meet customer needs. You’ll be helping us build things, taking an idea, and crafting rapid prototypes and learn from real-time feedback.
  • You care about cycle time and use CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk.
  • Have good communication skills and technical expertise to drive and participate in substantial discussions with partners across business roles and skills.

The Skills You Bring

  • Experience in scripting languages across Unix/Linux and Windows in an agile team environment.
  • Familiarity in Object-oriented design and Java/J2EE Web development within UNIX and Windows environments using: design patterns within core Java, JDBC, Spring framework, Multi-threaded is needed
  • Experience writing Oracle SQL queries, PL/SQL, functions, and stored procedures on Oracle 12 or higher for processing workflows.
  • Familiarity in database application build, deployment, and support using continuous integration and build tools -- Maven, Stash (Git), Jenkins, and uDeploy.

The Value You Deliver

  • Define, develop, and support applications hosted in the cloud as well as on-prem.
  • Experience with Jira and Agile development methodology.
  • Develop monitoring and management tools and processes.
  • Efficient communication in team environment.
  • Identify departmental needs and make suggestions regarding technical direction.

Feel free to Reach out yashmita@kanakits.com