ZipRecruiter

Log In

1

Senior Software Support Engineer Jobs in Union, NJ

Breaking Ground

Senior Software Engineer

New York, NY

$134K - $176K/yr

Senior Software Engineer Reporting to the Assistant Vice President, Software Engineering, the ... provide support for seamless integrations with external software. ESSENTIAL DUTIES AND ...

cxb

Senior Software Engineer

Manhattan, NY

$134K - $177K/yr

Senior Software Engineer Reporting to the Assistant Vice President, Software Engineering, the ... Provide support to junior engineers through code reviews, pair programming, and technical expertise

OXMAN

Senior Software Engineer

New York, NY · On-site +1

$134K - $176K/yr

Role Overview We are seeking an enthusiastic and innovation-driven Senior Software Engineer to support our Eden Technologies--comprising design optimization, generative tools, environmental ...

New

PHIflow

Senior Software Engineer

New York, NY

$134K - $176K/yr

Senior Software Engineer About PHIflow PHIflow is a data and technology company combining ... Work with adjacent teams like Product Management, Marketing, and Customer Support to improve ...

New

Oxman

Senior Software Engineer

New York, NY · On-site

$120K - $150K/yr

Role Overview We are seeking an enthusiastic and innovation-driven Senior Software Engineer to support our Eden Technologies-comprising design optimization, generative tools, environmental simulation ...

PHIflow, LLC

Senior Software Engineer

New York, NY

$134K - $176K/yr

Senior Software Engineer About PHIflow PHIflow is a data and technology company combining ... Work with adjacent teams like Product Management, Marketing, and Customer Support to improve ...

Accord Technologies Inc.

Sr Software Engineer

New York, NY · On-site

$134K - $176K/yr

Title: Sr Software Engineer Location: New York city, NY Duration: 6 months Position type: Contract * Software engineering - senior software engineer, they are building out a new vulnerability ...

next page

Showing results 1-20

All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Union, NJ

Senior Software Support Engineer information

See Union, NJ salary details

$76.9K

$146K

$195.7K

How much do senior software support engineer jobs pay per year?

As of Jul 30, 2026, the average yearly pay for senior software support engineer in Union, NJ is $146,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,800.00 and $164,600.00 per year, depending on experience, location, and employer.

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
Senior Software Support Engineer jobs near you

Software Support Engineer

Sunbird Software, Inc.

Piscataway, NJ • On-site

$50K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Sunbird Software is looking for an Software Support Engineer to help us maintain our award-winning web-based solutions.

Essential duties and responsibilities

  • Trouble shoot field issues to reproduce and when possible, identify the root cause
  • Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
  • Provide clear and timely communication to keep all relevant parties informed
  • Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
  • Lead internal and customer-facing calls as needed

Requirement / Qualifications

  • BS/MS degree in Computer Science or a related subject or equivalent experience
  • Good oral and written communication, and interpersonal skills
  • Ability to adapt, multi-task, and manage changing priorities
  • Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills

A candidate with any of the following will be at an advantage:

  • Knowledge of the data center domain and DCIM tools
  • Working experience with Linux based environments (RHEL/Rocky preferred)
  • Java, ANSI SQL, and general programming skills
  • Experienced in using PostgreSQL, Jira, or GitHub
  • Experience with virtualization (e.g., VMware, Nutanix, docker)
  • Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

  • We are all about delighting our clients and live/breathe the end client/user experience
  • We believe in collaboration, teamwork, creativity and taking initiative

Company Description

- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers

Apply