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Senior Software Support Engineer Jobs in Union, NJ

Titan

Senior Software Engineer

New York, NY · On-site

$175K - $300K/yr

Senior Software Engineer About Titan: Titan is an AI holding company transforming IT services with ... support for their customers. In under a year, we've raised over $70M from General Catalyst ...

Ra

Senior Software Engineer

New York, NY

$134K - $176K/yr

Senior Software Engineer Job Level : Senior Level Job Location: New York, NY Industry: Start Up THIS IS WHAT YOU WILL DO... You will collabrate with design and product members to define customer ...

Braven

Senior Software Engineer

Newark, NJ · On-site

$128K - $168K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Dfns

Senior Software Engineer

New York, NY

$134K - $176K/yr

Join a team of engineers and cryptographers building the infrastructure behind the next generation of financial systems. We're hiring a Senior Software Enginee.

Braven

Senior Software Engineer

Newark, NJ · On-site

$111 - $153/hr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

R3TEK

Senior Software Engineer

Hillsborough, NJ · On-site

$124K - $164K/yr

R3 Technology Inc. seeks Senior Software Engineer for it Hillsborough NJ office. Responsible for all aspects of software development, including, but not limited to, design, development, testing ...

Braven

Senior Software Engineer

Newark, NJ · On-site

$128K - $168K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Makai Labs

Senior Software Engineer

New York, NY

$134K - $176K/yr

The Senior Software Engineer will be responsible for backend app development. They will collaborate ... Qualifications: * You will support the initial discovery process to understand how our ...

Makai Labs LLC

Senior Software Engineer

New York, NY · On-site +1

$120K - $150K/yr

The Senior Software Engineer will be responsible for backend app development. They will collaborate ... You will support the initial discovery process to understand how our clients do their work ...

Microsoft

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

Overview Senior Software Engineer - Auction Logic - Monetize Platform We built a platform to ... Support and debug production level issues and provide fixes in an expedient manner. * Mentor junior ...

R3tek

Senior Software Engineer

Hillsborough, NJ · On-site

$124K - $164K/yr

R3 Technology Inc. seeks Senior Software Engineer for it Hillsborough NJ office. Responsible for all aspects of software development, including, but not limited to, design, development, testing ...

Socket.dev

Senior Software Engineer

Florham Park, NJ · On-site

$113.20 - $237.80/hr

We are seeking a Senior Software Engineer to design and develop advanced cyber capabilities that ... Our broad and competitive mix of benefits options is designed to support and protect employees and ...

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All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Union, NJ

Senior Software Support Engineer information

See Union, NJ salary details

$76.9K

$146K

$195.7K

How much do senior software support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior software support engineer in Union, NJ is $146,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,800.00 and $164,600.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
Senior Software Support Engineer jobs near you

Senior Software Engineer

Titan

New York, NY • On-site

$175K - $300K/yr

Full-time

Re-posted 22 days ago

Job description

Senior Software Engineer
About Titan:
Titan is an AI holding company transforming IT services with its Augmented AI platform. We acquire and partner with the best Managed Service Providers (MSPs) and embed AI at the core of their operations, empowering technicians to work faster, smarter, and more strategically. Our augmented AI platform enables MSPs to scale like technology companies while delivering faster resolutions, better uptime, and more proactive, personalized support for their customers.
In under a year, we've raised over $70M from General Catalyst, acquired market-leading MSPs like RFA, and deployed agents seeing real-world impact to productivity. Our team bring together AI product expertise from Scale AI, Google, MIT, and Stanford with private equity experience from H.I.G. Capital and seasoned MSP executives who have led some of the industry's top providers. Joining Titan means helping to redefine how work is done in IT Services and building a $100B company.
About The Role:
As a Senior Software Engineer at Titan, you'll play a pivotal role in shaping the future of AI-powered IT service delivery. You'll work across the stack to build intuitive, high-impact products that blend human expertise with autonomous AI agents, transforming how managed service providers (MSPs) operate. This is an opportunity to join an early-stage team, have meaningful product ownership, and help define the engineering culture as we scale.
What You Will Do:
  • Design, build, and maintain scalable backend systems that power AI-driven automation.
  • Develop APIs and services that integrate AI models into customer-facing applications.
  • Collaborate with AI and frontend engineers to integrate our AI-powered platform into customer-facing tools.
  • Drive technical decisions around system architecture, scalability, and best practices as we scale.
  • Ship fast and iterate, balancing speed with quality in a fast-paced, startup environment.

Who You Are:
  • 4+ years of software engineering experience, with expertise in building and scaling web services.
  • Strong proficiency in Python, Node.js, or Go, with experience in cloud-based architectures (AWS, GCP, or Azure).
  • Familiarity with AI/ML-driven systems or real-time data processing is a plus.
  • User-focused builder - you care deeply about the customer experience and sweat the details.
  • Startup mindset - comfortable with ambiguity, eager to take ownership, and ship quickly.
  • Bonus: Experience integrating LLMs, AI-powered automation, or observability tools is a plus, but not required.

Apply