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Senior Software Support Engineer Jobs (NOW HIRING)

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

Kiongroup

Software Engineer - Tech Support

Plano, TX

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

MeridianLink

Senior Technical Support Engineer

$92K - $130K/yr

The Senior Technical Support Engineer is a highly specialized position serving as the deepest ... Mentors Tier 1 and Tier 2 Software Support Analysts, building the team's technical diagnostic ...

Kiongroup

Software Engineer - Tech Support

Plano, TX

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

Rimini Street, Inc.

Sr. Support Engineer, EBS

... software support, managed services and innovative Agentic AI ERP solutions, and is the leading ... We are actively seeking a Sr. Support Engineer, EBS This role reports to the Sr. Director, Oracle ...

Rimini Street, Inc.

Sr. Support Engineer, SAP

... software support, managed services and innovative Agentic AI ERP solutions, and is the leading ... We are actively seeking a Sr. Support Engineer, SAP. This role is 100% Remote, engineer will work ...

Proven Software

$140K - $170K/yr

Join Proven as a Senior Software Engineer and experience the thrill of working in a dynamic, fully remote but fully engaged environment. You will be part of a passionate team dedicated to crafting ...

KBR, Inc.

Senior Software Engineer

Beavercreek, OH · On-site

$150K - $200K/yr

Senior Software Engineer **This position is located onsite in our office in Beavercreek, Ohio ... This role supports modeling, simulation, and operationally relevant systems across research and ...

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Senior Software Support Engineer information

See salary details

$75.5K

$143.3K

$192K

How much do senior software support engineer jobs pay per year?

As of Jul 12, 2026, the average yearly pay for senior software support engineer in the United States is $143,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,500.00 and $161,500.00 per year, depending on experience, location, and employer.

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
What cities are hiring for Senior Software Support Engineer jobs? Cities with the most Senior Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
What states have the most Senior Software Support Engineer jobs? States with the most job openings for Senior Software Support Engineer jobs include:
Senior Software Support Engineer jobs near you

Software Engineer - Tech Support

Kiongroup

Wauwatosa, WI

$65K - $140K/yr

Full-time

Posted 23 days ago

Job description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

  • Works with moderate guidance
  • Analyzes and improves tools, systems, and processes
  • Resolves moderately difficult issues and manages recurring tasks
  • Accountable for process efficiency and effectiveness

What We Are Looking For:

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred).
  • 1-3 years of experience in technical support or data analysis.

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