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Senior Software Support Engineer Jobs in Northbrook, IL

Zion Cloud Solutions

Senior Software Engineer

Deerfield, IL · On-site

$124K - $164K/yr

Job Title: Senior Software Engineer Location : Deerfield, IL Job Type : Full Time Zion Cloud ... Job Duties: * Gather, analyze, and document business and technical requirements to support ...

Permute AI, Inc

Senior Software Engineer

Chicago, IL · On-site

$180K - $280K/yr

Senior Software Engineer - AI Systems Employment Type: Full-time Company: Permute (www.permute.ai) Overview Permute is seeking a Senior Software Engineer to design, build, and deploy production-grade ...

ULINE

Senior Software Engineer

Waukegan, IL · On-site

$116K - $153K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

ULINE

Senior Software Engineer

Glenview, IL · On-site

$120K - $159K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

TXI

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

TXI is seeking a Senior Software Engineer who can see both the forest and the trees. Building the ... This helps us move clients forward by building AI-powered workflows that support how their teams ...

Braven, Inc.

Senior Software Engineer

Chicago, IL · On-site

$111 - $153/hr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Inspira Financial

Sr. Software Engineer (Remote)

Oak Brook, IL · On-site +1

$123K - $163K/yr

We are seeking talented Senior Software Engineers who can create complex .NET back-end solutions and scalable user experiences while collaborating with an experienced team of product development ...

TXI

Senior Software Engineer

Chicago, IL · On-site +1

$126K - $166K/yr

As a Senior Software Engineer, you have an opportunity to build modern, AI-enabled software that ... This helps us move clients forward by building AI-powered workflows that support how their teams ...

Braven

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Next Step Systems

Senior Software Developer

Chicago, IL · On-site

$56.25 - $74.25/hr

Senior Software Developer, Chicago, IL We are seeking a Senior Software Developer for a great ... Industry, Software Engineer, Architect, Programming, Programmer Analyst, Chicago Recruiters ...

Braven

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Braven

Senior Software Engineer

Newark, NJ · On-site

$128K - $168K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Husch Blackwell Llp

Senior Software Engineer

Chicago, IL · On-site +1

$126K - $166K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

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All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Northbrook, IL

Senior Software Support Engineer information

See Northbrook, IL salary details

$76.6K

$145.4K

$194.9K

How much do senior software support engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior software support engineer in Northbrook, IL is $145,440.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,300.00 and $163,900.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in Northbrook, IL?

The most popular types of Software Support Engineer jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Senior Software Support Engineer jobs?

Cities near Northbrook, IL with the most Senior Software Support Engineer job openings:

Senior Software Support Engineer jobs near you

Sr. IT/Software Tech Support

NAVA Software Solutions

Chicago, IL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

NAVA Software solutions is looking for a Sr. IT/Software Tech Support
Details:
Sr. IT/Software Tech Support
Location: Chicago IL - 2x /week onsite
Duration: 12 months
As a Software Support Senior Associate you are responsible for supporting numerous Windows desktop applications. You work hard to stay on top of fast changing technology and invest a lot of energy in learning new tricks. You are caught up on industry trends in client development frameworks and also anticipate what the near future will bring. Furthermore:
  • You bring 5+ years of experience with
  • Windows Servers
  • Windows Desktop
  • Vended Applications ( in-house and SaaS )
  • SQL/Oracle databases
  • Middleware Web Services
  • Web Applications, You have a strong understanding of APIs and how to use them in practice.

You have Knowledge of:
  • Windows infrastructure: Understanding of domain groups from a software support perspective.
  • Directory security and permissions. Basic familiarity with networking concepts such as firewall rules, VPN, access lists, etc.
  • Our tech stack: Java / Pivotal Cloud Foundry / SQL / Microsoft Windows / Oracle Web-Logic / HCL Notes / Networking / Windows Servers / API

WHAT YOU'LL DO:
As a partner on the Wealth Management Application Support team, you will be an integral part of one of our nimble, cross-functional teams innovating an entire industry. We cherish and nourish our diverse and inclusive culture and welcome you to help us further grow our community.
As a Software Support Senior Associate , you will:
  • Partner with the development team, business support, end users, and other IT personnel to support and implement end to end solutions.
  • Use basic programming knowledge to create or modify scripts and programs.
  • Constantly looks for better ways of solving technical problems and designing the solution by not being afraid of challenging the status quo.
  • Mentor and coach others on the team.
  • Support existing software systems and platforms and hook in applications to applicable data sources
  • Write both unit and integration tests and develop automation tools for daily tasks
  • Create and maintain Disaster Recovery plans and participate in DR Testing
  • Participate in knowledge transfer sessions to understand the application that is being transferred to support.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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