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Senior Software Support Engineer Jobs in Northbrook, IL

Senior Software Engineer

Chicago, IL

$126K - $166K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Senior Software Engineer (.NET)

Chicago, IL · On-site

$150K - $175K/yr

Senior Software Engineer (.NET) - Remote Location: Remote (U.S.) Salary: $150,000-$175,000 Base ... Support and enhance existing business-critical applications. * Collaborate with technical and ...

Sr. Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Are you a Sr. Software Developer seeking an opportunity to truly make a difference? Does ... The work of this team supports ground breaking research. As a part of the team, you will support ...

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Senior Software Developer

Chicago, IL · On-site

$56.25 - $74.25/hr

Senior Software Developer, Chicago, IL We are seeking a Senior Software Developer for a great ... Industry, Software Engineer, Architect, Programming, Programmer Analyst, Chicago Recruiters ...

Senior Software Engineer

Chicago, IL · On-site +1

$126K - $166K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

Senior Software Engineer

Vernon Hills, IL · Hybrid

$119K - $157K/yr

Position Summary The Senior Software Engineer will be responsible for the design, documentation ... STERIS is a leading global provider of products and services that support patient care with an ...

Senior Software Engineer

Chicago, IL · Hybrid

$126K - $166K/yr

Position Summary The Senior Software Engineer will be responsible for the design, documentation ... STERIS is a leading global provider of products and services that support patient care with an ...

Senior Software Engineer

Vernon Hills, IL · On-site

$119K - $157K/yr

Position Summary The Senior Software Engineer will be responsible for the design, documentation ... STERIS is a leading global provider of products and services that support patient care with an ...

Senior Software Engineer

Chicago, IL · On-site +1

$126K - $166K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

Reports to the Sr. Engineer / Service Delivery Manager. * Owns assigned tickets from first contact ... Audit customer hardware/software * Audit customer SaaS solutions (alerts/notifications and software ...

Senior Software Engineer

Chicago, IL · On-site

$112K - $183K/yr

Senior Software Engineer provides technical leadership in design, development, testing and ... Acts as team leader for development and support groups; provides programming and application ...

Senior Software Engineer

Chicago, IL · On-site

$112K - $183K/yr

Senior Software Engineer provides technical leadership in design, development, testing and ... Acts as team leader for development and support groups; provides programming and application ...

Uline, Inc. seeks a Sr. Software Developer in Waukegan, IL to design, develop, test, deploy, support, and maintain complex web applications based on business requirements. Perform design and code ...

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a ...

Showing results 21-40

Senior Software Support Engineer information

See Northbrook, IL salary details

$76.6K

$145.4K

$194.9K

How much do senior software support engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior software support engineer in Northbrook, IL is $145,440.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,300.00 and $163,900.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

What are the most commonly searched types of Software Support Engineer jobs in Northbrook, IL?

The most popular types of Software Support Engineer jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Senior Software Support Engineer jobs?

Cities near Northbrook, IL with the most Senior Software Support Engineer job openings:

Senior Software Engineer

Braven

Chicago, IL

$126K - $166K/yr

Full-time

Medical, Retirement, PTO

Posted 16 days ago


Job description

Job Title: Senior Software Engineer

Team: Systems

Location: Hybrid in Chicago (IL) or Newark (NJ)

Employment Type: Full-time

FLSA Classification Exempt

Start Date: ASAP

About Braven

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation.  

Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

To learn more, take a look at Braven's Jobs.

About the Role

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Senior Software Engineer to lead the design and delivery of the platform, tools, and automation that power Braven's programs. On the Systems team, we prioritize impact, ship the simplest thing that works, and iterate as we learn, balancing the agility to move quickly with the discipline of strong engineering practices and keeping real impact on students' lives ahead of elegant code. As a Senior Software Engineer, you will take ownership of complex, end-to-end full-stack initiatives across our learning platform, data systems, and the AI and automation that scale our programs, raising the technical bar through architecture and code reviews and mentoring engineers as the team grows.

This role is on the Systems team and reports directly to the Sr Dir, Software Engineering.

What You'll Do

Design and ship complex features (60%)

  • Scope and lead full-stack initiatives in Python and/or Ruby on Rails across our platform, data pipelines, and program automation, from ambiguous problems to production.
  • Make pragmatic architecture and technical design decisions that keep our systems robust, performant, secure, and maintainable.

Raise the team's technical bar (25%)

  • Review code and architecture proposals, and mentor engineers to help them grow.
  • Champion testing, observability, and engineering best practices, and improve our processes and documentation.

Collaborate and stay current (15%)

  • Partner across technical and non-technical teams, participate in scrum and sprints, and integrate the systems our programs rely on.
  • Stay informed on industry trends, security, data privacy, and emerging AI tooling, and bring them to the team.
  • Other duties as assigned

Requirements

Minimum Requirements
  • Bachelor's degree in a technical field, completion of a technical training program, or equivalent practical experience
  • 5+ years of software engineering experience

Preferred Qualifications

  • Strong full-stack proficiency across backend, frontend, and database design, with experience in technologies such as Ruby on Rails, Python, React, PostgreSQL, BigQuery, and Git.
  • Strong mentoring and communication skills, able to manage stakeholders and bridge technical and non-technical teams.
  • Experience applying AI and automation to ship faster or scale operations, such as LLM-assisted development or workflow automation.
  • Demonstrated commitment to building strong and welcoming cultures that help to develop others.
  • Exemplification of Braven's core values.
  • Experience that has informed your belief in Braven's mission and has prepared you to work with or for Braven's student Fellow population.

Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.

Work Demands

  • Ability to work in-person in Chicago (IL) or Newark (NJ) 3 days per week
  • Travel 2-3 times per year

Additional Requirements

  • Authorized to work in the U.S.
  • Braven doesn't offer employment visa sponsorship

Application & Interview Process

While the interview process may vary slightly, the general process will be:

  • Phone screen with Talent Team member
  • Performance Task
  • Interview with Hiring Manager
  • Panel Interview with Key Partners
  • Reference Checks

Benefits

Compensation and Benefits

Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking.

Starting salary within the range is determined by role scope and qualifications, with new hires starting at the lower end to allow for growth with performance. Braven does not base compensation on individual candidate salary expectations and is committed to maintaining internal equity. The salary ranges, by geographic market, for this role are set forth as $111,300 - $139,000 in Chicago and $122,500 - $153,100 in Newark. This is based on a 50-hour work week at an hourly rate. This is a full-time, regular, exempt, and benefits eligible position where you will be working at 100% capacity.  

Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: 

  • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
  • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
  • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
  • Coverage of 85% of health insurance premium for employee and dependents
  • 12 weeks of paid parental leave
  • A one-month paid sabbatical after 4 years on staff

Please note that Braven is firm in its compensation philosophy; therefore, only candidates who believe our total rewards package aligns with what they are looking for in their next opportunity are encouraged to apply. 

Location

We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of one of our hubs: Chicago or Newark. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week.

Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.  We encourage talented individuals of all backgrounds to apply.