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Senior Software Support Engineer Jobs in Cary, IL

Senior Software Engineer

Deerfield, IL · On-site

$124K - $164K/yr

Job Title: Senior Software Engineer Location : Deerfield, IL Job Type : Full Time Zion Cloud ... Job Duties: * Gather, analyze, and document business and technical requirements to support ...

Senior Software Engineer

Chicago, IL · On-site

$180K - $280K/yr

Senior Software Engineer - AI Systems Employment Type: Full-time Company: Permute (www.permute.ai) Overview Permute is seeking a Senior Software Engineer to design, build, and deploy production-grade ...

Senior Software Engineer

Waukegan, IL · On-site

$116K - $153K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

Senior Software Engineer

Glenview, IL · On-site

$120K - $159K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

TXI is seeking a Senior Software Engineer who can see both the forest and the trees. Building the ... This helps us move clients forward by building AI-powered workflows that support how their teams ...

Senior Software Engineer

Chicago, IL · On-site

$111 - $153/hr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Senior Software Engineer

Chicago, IL · On-site +1

$126K - $166K/yr

As a Senior Software Engineer, you have an opportunity to build modern, AI-enabled software that ... This helps us move clients forward by building AI-powered workflows that support how their teams ...

Senior Software Engineer

Chicago, IL

$126K - $166K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Senior Software Developer

Chicago, IL · On-site

$56.25 - $74.25/hr

Senior Software Developer, Chicago, IL We are seeking a Senior Software Developer for a great ... Industry, Software Engineer, Architect, Programming, Programmer Analyst, Chicago Recruiters ...

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Senior Software Engineer

Newark, NJ · On-site

$128K - $168K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Senior Software Engineer

Vernon Hills, IL · On-site

$119K - $157K/yr

Position Summary The Senior Software Engineer will be responsible for the design, documentation ... STERIS is a leading global provider of products and services that support patient care with an ...

Senior Software Engineer

Vernon Hills, IL · Hybrid

$119K - $157K/yr

Position Summary The Senior Software Engineer will be responsible for the design, documentation ... STERIS is a leading global provider of products and services that support patient care with an ...

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Showing results 1-20

Senior Software Support Engineer information

See Cary, IL salary details

$76.6K

$145.4K

$194.8K

How much do senior software support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior software support engineer in Cary, IL is $145,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,300.00 and $163,800.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What cities near Cary, IL are hiring for Senior Software Support Engineer jobs?

Cities near Cary, IL with the most Senior Software Support Engineer job openings:

$126K - $166K/yr

Full-time

Medical, Dental, Vision

Re-posted 26 days ago


Job description

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JOIN OUR TEAM >> Senior Software Engineer
Senior Software Engineer
Summary
Title: Senior Software Engineer ID: 1621 Location: Chicago, IL Group: Finance and IT
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Description

Position Summary:

As a Senior Software Engineer on the Application Development Team within Information Technology, you will play a key role in designing, building, and operating modern, cloudnative applications that support a broad portfolio of systems used by both NAR staff and the membership. This is a handson senior individualcontributor role with ownership of architecture and implementation decisions for assigned solutions, within established enterprise standards, with mentoring opportunities but without people-management responsibilities.  

You will work across frontend and backend systems, deploying scalable solutions on Microsoft Azure and partnering closely with product, data, security, and compliance teams. Success in this role means delivering reliable, secure, and wellarchitected systems across multiple applications, modernizing existing platforms, and taking ownership of the systems you build and support. 

Duties and Responsibilities:

  • Design, build, deploy, and operate cloudnative applications on Microsoft Azure, following modern architectural and security best practices. 

  • Develop and enhance fullstack web applications across a variety of internal and memberfacing systems using technologies such as Next.js, Nuxt.js, React.js, Angular, .NET, Java, and Node.js. 

  • Build and maintain backend services and RESTful APIs using C#/.NET and Java, supporting integrations with internal platforms and thirdparty vendors. 

  • Design, optimize, and maintain relational and nonrelational databases, with strong handson experience in Azure SQL and other data stores. 

  • Own applications endtoend, including production support, monitoring, troubleshooting, performance optimization, and cost efficiency in Azure. 

  • Implement and maintain CI/CD pipelines using Azure DevOps, ensuring highquality releases through automated testing and disciplined code review practices. 

  • Collaborate with security and compliance partners to ensure applications meet organizational policies and regulatory requirements. 

  • Apply AI-assisted tools across software development, testing, documentation, and engineering workflows to enhance team productivity, quality, and delivery efficiency, while ensuring solutions remain maintainable, secure, and well governed. 

  • Provide technical leadership in Agile/Scrum ceremonies, including technical planning, estimation, and delivery commitments. 

  • Create and maintain clear technical documentation for applications, APIs, and system integrations.

  • Stay current with emerging technologies, cloud services, and industry trends, recommending improvements as appropriate. 
     
  • Other duties, as assigned.  


Required Qualifications: 

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent practical experience). 

  • 5+ years of professional experience delivering and supporting productiongrade software solutions. 

  • Strong handson experience with fullstack development, including: 
        - Frontend: Next.js / Nuxt.js, React.js, Angular 
        - Backend: C#/.NET, Java, Node.js 

  • Musthave database experience, including designing, querying, and optimizing Azure SQL, with working knowledge of NoSQL databases. 

  • Proven experience building and maintaining RESTful APIs and integrating distributed systems. 

  • Solid experience deploying and operating applications on Microsoft Azure. 

  • Practical experience with Azure DevOps for source control, CI/CD pipelines, and work item tracking. 

  • Exposure to and practical use of AI coding tools (such as copilots or code assistants) in a professional development environment. 

  • Strong understanding of software architecture, scalability, security best practices, and the full software development lifecycle. 

  • Ability to work independently, make sound technical decisions, and take ownership of complex technical implementations. 

  • Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical stakeholders. 


Preferred Qualifications:

  • Experience supporting or integrating with Microsoft Power Platform solutions, including Power Apps and Power Automate. 

  • Experience integrating authentication and authorization solutions such as Auth0, including familiarity with OAuth/OIDCbased SSO patterns. 

  • Familiarity with Azurebased reporting or analytics integrations (for example, Power BI). 

  • Experience modernizing legacy applications or contributing to largescale platform migrations. 


What success looks like in this role:  

  • You reliably deliver highquality, scalable, and secure applications that support both staff and memberfacing systems. 

  • You take strong ownership of the applications and services you are responsible for in production. 

  • You effectively use AIassisted development tools to improve speed and quality without sacrificing maintainability. 

  • You are a trusted senior technical contributor who partners well with crossfunctional teams to deliver business value. 


Compensation: $145,000-$165,000 

NAR provides comprehensive benefits including health/dental/vision insurance.
NAR is on a hybrid schedule and in the office 3 days a week.


Organizational Overview:

The National Association of REALTORS (NAR) is a team of professionals dedicated to providing world-class service to approximately 1.5 million REALTORS working in the United States and around the world. The real estate industry is fast-paced and fast-changing--each year, our members participate in the sale, lease, and management of real estate. As in every industry, our members' value proposition is constantly being challenged by innovation.
It is our mission to empower REALTORS as they preserve, protect and advance the right to real property for all. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options. 

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