ZipRecruiter

Log In

1

Senior Software Support Engineer Jobs in Cary, IL

Next Step Systems

Senior Software Developer

Chicago, IL · On-site

$56.25 - $74.25/hr

Senior Software Developer, Chicago, IL We are seeking a Senior Software Developer for a great ... Industry, Software Engineer, Architect, Programming, Programmer Analyst, Chicago Recruiters ...

Braven

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Newcastle Associates

Sr. Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Are you a Sr. Software Developer seeking an opportunity to truly make a difference? Does ... The work of this team supports ground breaking research. As a part of the team, you will support ...

STERIS Corporation

Senior Software Engineer

Vernon Hills, IL · Hybrid

$119K - $157K/yr

Position Summary The Senior Software Engineer will be responsible for the design, documentation ... STERIS is a leading global provider of products and services that support patient care with an ...

Steris Corporation

Senior Software Engineer

Vernon Hills, IL · On-site

$119K - $157K/yr

Position Summary The Senior Software Engineer will be responsible for the design, documentation ... STERIS is a leading global provider of products and services that support patient care with an ...

ULINE

Sr. Software Developer

Waukegan, IL

$123K - $131K/yr

Uline, Inc. seeks a Sr. Software Developer in Waukegan, IL to design, develop, test, deploy, support, and maintain complex web applications based on business requirements. Perform design and code ...

Carefeed

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a ...

Hiscox

Senior Software Engineer

Chicago, IL · Hybrid

$126K - $166K/yr

Senior Software Engineer - OutSystems and Integrations Location: Atlanta, Boston, Chicago, NYC ... Provide support for existing systems, processes and applications by handling incidents ...

JR Recruiting

Senior Software Engineer

Chicago, IL · On-site

$120 - $180/hr

Chicago, United States | Posted on 07/07/2026 We are seeking a hands-on Senior Software Engineer to ... support activities. * Apply sound engineering judgment to validate AI-generated outputs for ...

Caterpillar

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Train and support other team members on the Salesforce Marketing Cloud platform. Assist in data ... search [Senior Software Engineer / Reference # R0000379554 ] #LI- DNI Visa Sponsorship is not ...

Carefeed

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a ...

ULINE

Sr. Software Developer

Waukegan, IL · On-site

$123K - $131K/yr

Uline, Inc. seeks a Sr. Software Developer in Waukegan, IL to design, develop, test, deploy, support, and maintain complex web applications based on business requirements. Perform design and code ...

Caterpillar

Senior Software Engineer

Chicago, IL · On-site

$112K - $183K/yr

Caterpillar Inc. seeks Senior Software Engineer at its facility located at 540 W Madison St, Chicago, IL 60661. Design, modify, develop, write, and implement software programming applications for ...

previous pagenext page

Showing results 21-40

All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Cary, IL

Senior Software Support Engineer information

See Cary, IL salary details

$76.6K

$145.4K

$194.8K

How much do senior software support engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for senior software support engineer in Cary, IL is $145,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,300.00 and $163,800.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
What cities near Cary, IL are hiring for Senior Software Support Engineer jobs? Cities near Cary, IL with the most Senior Software Support Engineer job openings:
Senior Software Support Engineer jobs near you

Senior Software Developer

Next Step Systems

Chicago, IL • On-site

$56.25 - $74.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Senior Software Developer, Chicago, IL
We are seeking a Senior Software Developer for a great opportunity in Chicago.
Responsibilities:
- Work collaboratively with technology and business teams on trading and research platforms.
- Design and implement high quality software solutions used for algorithmic trading, exchange connectivity, and research.
- Explore and work with industry leading hardware and software.
- Work alongside industry experts in the fields of technology and finance.
- Lead/mentor junior team members.
- Take ownership of and leading projects from start to finish including design, roll out, and testing.
- Work on challenging and dynamic problems in a team atmosphere.
Qualifications:
- 3+ years of experience in C++ Software Development.
- Bachelor's Degree in Computer Science or an equivalent field.
- Problem solvers who are driven, self-motivated, and "outside of the box" thinkers.
- Motivated, dependable, and responsible team players.
- Excellent written and spoken communication skills.
- Must be willing to take ownership and lead others.
- Solid programming skills and strong understanding of general programming concepts such as OOP and data structures.
- Financial Services or Trading industry experience is a plus.
*Looking for candidates from top tier universities with a strong GPA. PhD in mathematics, statistics, physics or engineering is preferred. Will consider candidates who have a Master's degree along with work experience. Top universities include Massachusetts Institute of Technology/MIT, Carnegie Mellon University, Princeton University, Harvard University, University of California-Berkeley, Stanford University, University of Chicago, California Institute of Technology, University of California, Los Angeles, Columbia University, New York University, University of Michigan, Ann Arbor, Yale University, Cornell University, Brown University, etc.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, Senior Software Developer, C++, Algorithmic Trading, Exchange Connectivity, Financial industry, Trading Industry, Software Engineer, Architect, Programming, Programmer Analyst, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Company Will Sponsor Visas! Company Will Relocate Candidates!
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Senior Software Developers for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC

Apply