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Senior Software Support Engineer Jobs in Lisle, IL

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- Job Title : Level 2 Field Support Engineer Location: Chicago, IL 60606 Type: Contract We are ... PC Hardware & Software Support * Tech Refresh & Device Deployment * iPhone/iPad Support

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Senior Software Engineer

Chicago, IL · On-site

$180K - $280K/yr

Senior Software Engineer - AI Systems Employment Type: Full-time Company: Permute (www.permute.ai) Overview Permute is seeking a Senior Software Engineer to design, build, and deploy production-grade ...

Senior Software Engineer

Glenview, IL · On-site

$120K - $159K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

TXI is seeking a Senior Software Engineer who can see both the forest and the trees. Building the ... This helps us move clients forward by building AI-powered workflows that support how their teams ...

Senior Software Engineer

Chicago, IL · On-site +1

$126K - $166K/yr

As a Senior Software Engineer, you have an opportunity to build modern, AI-enabled software that ... This helps us move clients forward by building AI-powered workflows that support how their teams ...

Sr. Software Engineer (Remote)

Oak Brook, IL · On-site +1

$123K - $163K/yr

We are seeking talented Senior Software Engineers who can create complex .NET back-end solutions and scalable user experiences while collaborating with an experienced team of product development ...

Senior Software Engineer

Chicago, IL · On-site

$111 - $153/hr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Senior Software Developer

Chicago, IL · On-site

$56.25 - $74.25/hr

Senior Software Developer, Chicago, IL We are seeking a Senior Software Developer for a great ... Industry, Software Engineer, Architect, Programming, Programmer Analyst, Chicago Recruiters ...

Sr. Software Engineer

Oak Brook, IL · On-site

$123K - $163K/yr

Senior Software Engineer (.NET / Azure / Angular) Location: Oakbrook Terrace, IL (Hybrid - Onsite Mondays & Tuesdays)- MUST CURRENTLY RESIDE IN IL No C2C, third-party vendors, or sponsorship ...

Senior Software Engineer

Oak Brook, IL · On-site

$123K - $163K/yr

Job Purpose Senior Software Engineer - Cloud Software, Scala, Big Data, API services You will join ... Support quoting / RFQ tasks as needed, and participate in cross-functional initiatives. * Maintain ...

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Showing results 1-20

Senior Software Support Engineer information

See Lisle, IL salary details

$74.5K

$141.3K

$189.3K

How much do senior software support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior software support engineer in Lisle, IL is $141,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,800.00 and $159,300.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in Lisle, IL?

The most popular types of Software Support Engineer jobs in Lisle, IL are:

What cities near Lisle, IL are hiring for Senior Software Support Engineer jobs?

Cities near Lisle, IL with the most Senior Software Support Engineer job openings:

Level 2 Field Support Engineer

BlupaceUS LLC

Chicago, IL • On-site

$25 - $26/hr

Contractor

Posted 2 days ago

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Job description

Job Description:-


Job Title Level 2 Field Support Engineer


Location: Chicago, IL 60606


Type: Contract


We are looking for an experienced Level 2 Field Support Engineer to provide hands-on deskside and onsite IT support.


Key Skills:
 Level 2 Desktop/Deskside Support
• Windows & macOS Support
• Dell & HP Hardware Troubleshooting
• PC Hardware & Software Support
• Tech Refresh & Device Deployment
• iPhone/iPad Support
• ServiceNow or ITSM Tools
• AV & Conference Room Support
• Video Conferencing / Polycom
• Crestron / AMX (Preferred)
• Strong Customer Service & Troubleshooting Skills

Experience: 2+ years in Desktop, Deskside, Field, or IT Support.