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Senior Software Support Engineer Jobs in Wisconsin

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI · On-site

$65K - $105K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI · On-site

$65K - $105K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

Uline

Senior Software Engineer

Pleasant Prairie, WI

$116K - $153K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

Uline

Senior Software Engineer

Pleasant Prairie, WI · On-site

$118K - $156K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

ULINE

Senior Software Engineer

Milwaukee, WI · On-site

$120K - $159K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

ULINE

Senior Software Engineer

Pleasant Prairie, WI · On-site

$118K - $156K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

ULINE

Senior Software Engineer

Pleasant Prairie, WI · On-site

$118K - $156K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

ULINE

Senior Software Engineer

Kenosha, WI · On-site

$119K - $157K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

Husch Blackwell Llp

Senior Software Engineer

Madison, WI · On-site +1

$123K - $162K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

Husch Blackwell LLP

Senior Software Engineer

Milwaukee, WI · On-site +1

$120K - $158K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

Husch Blackwell Llp

Senior Software Engineer

Milwaukee, WI · On-site +1

$120K - $158K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

Husch Blackwell LLP

Senior Software Engineer

Madison, WI · On-site +1

$123K - $162K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

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Senior Software Support Engineer information

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in Wisconsin?

The most popular types of Software Support Engineer jobs in Wisconsin are:

What cities in Wisconsin are hiring for Senior Software Support Engineer jobs?

Cities in Wisconsin with the most Senior Software Support Engineer job openings:

Senior Software Support Engineer jobs near you

Software Support Engineer-Night Shift

Wauwatosa, WI • On-site

Kiongroup
See more jobs at Kiongroupexternal

Full-time

Posted 22 days ago

Job description

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers resolve issues, optimize system performance, and maximize the value of our products. You will work closely with customers, software development teams, and internal stakeholders to diagnose and resolve technical issues while maintaining a high level of customer satisfaction.
This position requires strong troubleshooting skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.We offer:
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here:Logistics and Supply Chain Careers at Dematic

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal,stateor local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training.

The base pay range for this role is estimated to be$ 66,400.00 to $99,600.00annually at the time of posting. Final compensation willbedeterminedbyvarious factorssuch as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:This is What you Will Do in This Role:
  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot software issues
  • Collaborate with the development team to resolve complex issues
  • Document and track customer issues and problems.
  • Assist in the creation of support documentation and knowledge base articles.
  • Conduct training sessions for customers on software usage.
  • Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
  • Participate in an on-call rotation during non-business hours

What We Are Looking For:

  • Bachelor's Degree (Computer Science, Software Engineering, or related field)
  • Proven experience in software support or a similar role
  • Strong problem solving skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Experience with Oracle / MS SQL databases
  • Experience with Windows operatingsystems

Preferred Skills:

  • Material handling experience
  • Experience with Java, C, C#, or Python
  • Customer Service experience

Apply