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Senior Software Support Engineer Jobs in Wisconsin

Ametek

Senior Software Engineer

Madison, WI · On-site

$123K - $162K/yr

The Senior Software Engineer acts as a recognized technical expert and a reference for complex ... Drive performance improvements across algorithms and data pipelines Collaboration & Support

Ametek

Senior Software Engineer

Madison, WI · On-site

$123K - $162K/yr

The Senior Software Engineer acts as a recognized technical expert and a reference for complex ... Support applications, service, and manufacturing teams through technical troubleshooting and ...

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

ULINE

Senior Software Engineer

Pleasant Prairie, WI

$118K - $156K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

Uline

Senior Software Engineer

Pleasant Prairie, WI

$118K - $156K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

ULINE

Senior Software Engineer

Kenosha, WI

$119K - $157K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

ULINE

Senior Software Engineer

Milwaukee, WI

$120K - $159K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

Uline

Senior Software Engineer

Pleasant Prairie, WI

$118K - $156K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

ULINE

Senior Software Engineer

Pleasant Prairie, WI · On-site

$118K - $156K/yr

Senior Software Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are ... Uline's 450+ person in-house tech team builds and supports the custom systems that run our business.

ULINE

Sr. Software Developer

Pleasant Prairie, WI · On-site

$142K/yr

Uline, Inc. seeks a Sr. Software Developer in Pleasant Prairie, WI to perform software development ... Design, develop, implement, support, and maintain enterprise software applications based on ...

ULINE

Sr. Software Developer

Pleasant Prairie, WI

$142K/yr

Uline, Inc. seeks a Sr. Software Developer in Pleasant Prairie, WI to perform software development ... Design, develop, implement, support, and maintain enterprise software applications based on ...

Fiserv, Inc.

Senior Software Engineer

Milwaukee, WI · On-site

$120K - $159K/yr

Senior Software Engineer EMPLOYER: Fiserv Solutions, LLC LOCATION: Milwaukee, WI (and various ... Provide support to QA teams throughout the testing phase, prepare release documentation, and ...

Molson Coors

Sr. Software Engineer

Milwaukee, WI · Hybrid

$120K - $159K/yr

In the role of Sr. Software Engineer working in Milwaukee, WI you will be part of the Information ... Flexible work programs that support work life balance including a hybrid work model of 4 days in ...

Leinenkugel's

Sr. Software Engineer

Milwaukee, WI · Hybrid

$120K - $159K/yr

In the role of Sr. Software Engineer working in Milwaukee, WI you will be part of the Information ... Flexible work programs that support work life balance including a hybrid work model of 4 days in ...

Molson Coors

Sr. Software Engineer

Milwaukee, WI · On-site

$120K - $159K/yr

In the role of Sr. Software Engineer working in Milwaukee, WI you will be part of the Information ... Flexible work programs that support work life balance including a hybrid work model of 4 days in ...

GE HealthCare

Sr. Software Engineer

Waukesha, WI · On-site

$122K - $161K/yr

... a Senior Software Engineer. This role involves designing, developing, and testing software ... Support ongoing process improvements across development, sustaining, and support activities. • ...

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Senior Software Support Engineer information

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
What are the most commonly searched types of Software Support Engineer jobs in Wisconsin? The most popular types of Software Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Senior Software Support Engineer jobs? Cities in Wisconsin with the most Senior Software Support Engineer job openings:
Senior Software Support Engineer jobs near you
Hardware and Software Support Engineer

Hardware and Software Support Engineer

TrafficCast

Middleton, WI • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 6 hours ago

Job description

Company Description
Location: Madison, WI (LOCAL CANDIDATES ONLY)
Job Type: Full Time or Consultant to Full Time
Salary: $40k - $50k + Stock Options (depending on skillset)
Company Description
TrafficCast International, Inc. (http://www.trafficcast.com) is a leading company in digital traffic information and service provision.
Based in Madison, WI, with satellite offices in Chicago, Atlanta, Wilmington DE, Irvine CA, and Shanghai, China, TrafficCast provides innovative technology and sophisticated data modeling to provide real-time and predictive traffic information that enhances and enables high performing location based services and dynamic navigation services to TTWN, Sirius XM Satellite Radio, and TV stations. Now covering over 880,000 miles of roadway, Dynaflow™ provides real time and predictive road information derived from GPS tracking data, public sensors and reports of accidents, road works and weather. For the more granular data required by public agencies for planning and operations, TrafficCast developed BlueTOAD™, an advanced wireless device that directly computes travel times and vehicle behaviors from the detection of Bluetooth signals emanating from passing vehicles.
Job Description
Position
Support Engineer
Job Description:
We are looking for a support engineer responsible for supporting, installing, configuring, and training of our BlueTOAD hardware and software products.
You will be working alongside a small team of other support engineers and developers working on different aspects of the infrastructure. A commitment to collaborative problem solving, good communication, and the creation of quality deliverables, and world-class customer support is essential.
Skills / Responsibilities
  • Ensure the performance, quality, and responsiveness of products,
  • Assist on-site technician with general support for BlueTOAD products via telephone, email or WebEx Meeting or On-Site.
  • Help develop and maintain documentation in process and operational areas of the products
  • Remotely assist BlueARGUS users with support to general usage of BlueARGUS via telephone, email, WebEx or On-Site.
    • Adding, editing and manipulating sensor pairs, devices and routes
    • Reporting functionality support
  • Gather requirements around functionality and translate those requirements into elegant functional solutions.
  • Configuration of Debian based SAS to interact with clients' email server, network time protocol server and proxy server.
    • Assist client with troubleshooting networking issues which may reside on their network.
    • Monitoring of these devices and services to ensure optimal up-time and reliability.
    • Working closely with clients' IT department while maintaining a relationship and open line of communication to ensure fast resolution of any future issues.
  • Keep up to date on the latest industry trends in mobile technologies,
  • Ability to work in a fast-paced, high-effort, dynamic work environment,
  • Fast learner of new and emerging technologies.

Qualifications
  • Minimum 3-years' experience in hardware and software support,
  • Preferred Bachelor's Degree in Computer Science or related field,
  • Experience with networking technologies both hardware and software
  • Familiarity with Git, GitHub, Jira, and Agile development methodologies,
  • Familiarity with continuous integration,
  • Self-motivated with the ability to focus on product delivery,
  • Strong analytical, troubleshooting/problem solving skills,
  • Well organized and ability to document processes.

Additional Information
Competitive compensation and benefits commensurate with experience. Benefits for full-time employees include participation in the Company's retirement plan, bonus, medical, dental, life insurance, LTD/STD, paid vacations/sick day/holidays, and advancement opportunities.
Contact Information and Application Deadline
Please send your resume, including salary history and expectations
TrafficCast International is an equal opportunity employer.

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