ZipRecruiter

Log In

1

Senior Software Support Engineer Jobs in Wisconsin

Acrisure

Senior Software Engineer

Stevens Point, WI · On-site

$119K - $156K/yr

Senior Software Engineer - Full Stack Austin, Texas (Hybrid: Four Days in Office) Note: This is a ... Bringing cutting-edge technology and top-tier human support together, we connect clients with ...

Alegeus

Senior Software Engineer

Milwaukee, WI · Hybrid

$120K - $159K/yr

Senior Software Engineer Join our team at Alegeus, where you'll experience unmatched opportunity ... Support critical systems through occasional off-hours on-call rotation (every 3-4 months) and ...

DR Power LLP

Senior Software Development Engineer

Sussex, WI · On-site

$119K - $157K/yr

The Senior Software Development Engineer is a senior member of a team developing and testing power ... Develop and support embedded, server-based, and network-connected systems used to monitor and ...

GE HealthCare

Sr. Software Engineer

Waukesha, WI · On-site

$122K - $161K/yr

... a Senior Software Engineer. This role involves designing, developing, and testing software ... Support ongoing process improvements across development, sustaining, and support activities. • ...

Koch Industries

Senior Software Engineer

Green Bay, WI · On-site

$119K - $157K/yr

As a Senior Software Engineer, you will design and deliver scalable software solutions that support our transportation and logistics platforms. This AI-native product engineering role requires strong ...

GE HealthCare

Senior Software Engineer

Waukesha, WI · On-site

$122K - $161K/yr

As a Senior Software Engineer, you will own the design, development, and delivery of next-generation compute solutions for Magnetic Resonance Imaging (MRI) scanners, working with cross-functional ...

Soteria Reinsurance Ltd.

WI · On-site

$112K - $147K/yr

Supports and performs all phases of testing leading to implementation. * Assists in the planning ... a Senior Software Engineer/Developer (or closely related occupation) testing the automation of ...

Benchwood Foods

Senior Support Engineer

Kenosha, WI · On-site

... Senior Systems Engineer provides advanced technical support and infrastructure administration ... Diagnose and resolve advanced hardware, software, operating systems, and network problems.

previous pagenext page

Showing results 21-40

All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Wisconsin

Senior Software Support Engineer information

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in Wisconsin?

The most popular types of Software Support Engineer jobs in Wisconsin are:

What cities in Wisconsin are hiring for Senior Software Support Engineer jobs?

Cities in Wisconsin with the most Senior Software Support Engineer job openings:

Senior Software Support Engineer jobs near you

Senior Software Developer

Appleton, WI • On-site

PDS Tech Commercial
Recruiting and Staffing Services • 5 - 10K employees
Learn more about PDS Tech Commercialexternal

$55 - $65/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 hours ago

Job description

*No work sponsorships available for this project.
Build Innovative Software Solutions That Power Heavy Industrial Construction
Are you a seasoned software developer ready to lead complex development projects and drive digital innovation? PDS Tech Commercial is partnering with a leader in the construction industry to hire a Senior Software Developer who will play a critical role in designing, building, and maintaining business-critical applications that support operational excellence and future growth.
If you're passionate about software architecture, problem-solving, and delivering high-impact solutions, this is your opportunity to make a difference while advancing your career with an industry leader.
Position Details
Job Title: Senior Software Developer
Location: Appleton, WI (Onsite)
Job Type: Full-Time Consultant (12-Month Contract)
Schedule: Monday-Friday | First Shift | 8:00 AM - 5:00 PM
Pay Rate: $55.00 - $65.00 per hour
Make an Impact
As a Senior Software Developer, you'll be responsible for creating and enhancing software solutions that address complex business challenges. You'll lead projects throughout the entire software development lifecycle, collaborate with cross-functional teams, and help shape technology strategies that improve efficiency, performance, and user experience.
Your expertise will directly contribute to innovative solutions that support critical construction operations and business objectives.
What You'll Do
Design & Develop Enterprise Software Solutions
  • Design, develop, test, deploy, support, and maintain complex business applications.
  • Apply industry best practices, development methodologies, and coding standards throughout the software lifecycle.
  • Lead software projects from requirements gathering through implementation and support.
  • Create scalable, reliable, and efficient software solutions aligned with business goals.
Drive Technical Excellence
  • Analyze software performance and troubleshoot application issues.
  • Review and enhance programming scripts, application functionality, and development processes.
  • Recommend and implement software improvements based on user needs and business requirements.
  • Ensure software documentation, validation testing, and quality standards are maintained.
Lead Collaboration & Innovation
  • Partner with development teams to ensure project consistency, quality, and timely delivery.
  • Research emerging technologies and development tools to support future business initiatives.
  • Lead problem-solving efforts and provide technical guidance on complex challenges.
  • Work closely with stakeholders to customize software solutions that optimize operational efficiency.
Mentor & Support Teams
  • Provide leadership, guidance, and technical mentorship to less experienced developers.
  • Champion cross-functional development practices and application ownership.
  • Support QA/QC processes and ensure adherence to established standards and procedures.
  • Promote a culture of collaboration, continuous improvement, and technical excellence.
Required Qualifications
Education & Experience
  • Bachelor's Degree in Computer Science, Management Information Systems (MIS), Information Technology, or a related field with 8+ years of relevant experience, OR
  • Associate Degree in a related field with 10+ years of relevant experience, OR
  • High School Diploma/GED with 12+ years of relevant experience.
Technical Expertise
  • Expert knowledge of full software development lifecycle methodologies.
  • Extensive experience with relational and/or NoSQL databases.
  • Strong SQL expertise, including creating and optimizing SQL statements.
  • Advanced proficiency with:
    • HTML
    • CSS
    • Web fonts and front-end technologies
  • Strong technical knowledge of:
    • Computer systems and hardware
    • Storage solutions
    • Backup systems
    • Operating systems
    • Development and operational tools
Professional Skills
  • Strong analytical and quantitative problem-solving abilities.
  • Excellent critical thinking and troubleshooting skills.
  • Exceptional attention to detail and organizational skills.
  • Effective communication and collaboration skills.
  • Demonstrated leadership and team-building capabilities.
  • Advanced proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint).
  • Ability to obtain applicable certifications.
  • Must be legally authorized to work permanently in the United States without sponsorship restrictions.
Preferred Qualifications
  • Experience leading enterprise software development initiatives.
  • Strong background in application architecture and system design.
  • Experience mentoring developers and leading technical teams.
  • Familiarity with modern software development and deployment practices.
  • Experience supporting mission-critical business applications.
  • Background working in highly regulated or technology-driven industries.
Why Join PDS Tech Commercial?
At PDS Tech Commercial, we connect talented professionals with opportunities that drive innovation and transform industries. When you join our team, you'll become part of exciting projects that support the future of construction and technology.
What You'll Gain
  • Competitive compensation of $55.00-$65.00 per hour
  • Opportunity to work with cutting-edge technologies and enterprise-level applications
  • Exposure to innovative construction industry projects
  • Collaborative, high-performing team environment
  • Leadership opportunities that allow you to influence technical direction and best practices
  • A culture focused on continuous learning, innovation, and professional growth
  • Meaningful work where your software solutions have a direct business impact
Ready to Take Your Career to New Heights?
If you're an experienced software professional who thrives on solving complex challenges, leading development initiatives, and creating impactful technology solutions, we want to hear from you.
Pay Details: $55.00 to $65.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_33_022364_2585181
PDS Tech logo

About PDS Tech

Sourced by ZipRecruiter

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Irving, TX, US

Year founded

1977

Social media

FacebookTwitter

View All PDS Tech Jobs

Apply