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Senior Software Support Engineer Jobs in Wisconsin

Senior Software Engineer

Milwaukee, WI · On-site

$120K - $159K/yr

Job Title Senior Software Engineer TITLE: Senior Software Engineer EMPLOYER: Fiserv Solutions, LLC LOCATION: Milwaukee, WI (and various unanticipated locations throughout the US subject to ...

Senior Software Engineer

Waukesha, WI · On-site

$122K - $161K/yr

As a Senior Software Engineer, you will own the design, development, and delivery of next-generation compute solutions for Magnetic Resonance Imaging (MRI) scanners, working with cross-functional ...

Senior Software Engineer

Milwaukee, WI · On-site

$120K - $158K/yr

In the Senior Software Engineer position, you'll lead the development of intelligent, adaptive, and scalable applications by leveraging AI-powered development tools and machine learning models. You ...

Sr. Software Engineer

Glendale, WI · On-site

$114K - $150K/yr

Our teams are uniquely positioned to support a multitude of industries across the globe. You will ... teams build and ship software. This Senior AI/ML Engineer role sits at the center of that ...

Sr. Software Engineer

Glendale, WI

$114K - $150K/yr

Our teams are uniquely positioned to support a multitude of industries across the globe. You will ... teams build and ship software. This Senior AI/ML Engineer role sits at the center of that ...

Sr. Software Engineer

Glendale, WI · On-site

$85K - $127K/yr

Our teams are uniquely positioned to support a multitude of industries across the globe. You will ... teams build and ship software. This Senior AI/ML Engineer role sits at the center of that ...

Senior Software Engineer

Milwaukee, WI · On-site

$120K - $159K/yr

In the Senior Software Engineer position, you'll lead the development of intelligent, adaptive, and scalable applications by leveraging AI-powered development tools, machine learning models, and ...

Senior Software Developer

Milwaukee, WI · On-site +1

$53.75 - $71/hr

InvestCloud (formerly Advicent) is looking for a talented and motivated Senior Software Developer to join our team. You will deliver and support our web-based financial planning applications using ...

Senior Software Engineer

Milwaukee, WI · On-site

$120K - $159K/yr

In the Senior Software Engineer position, you'll lead the development of intelligent, adaptive, and scalable applications by leveraging AI-powered development tools, machine learning models, and ...

Senior Software Engineer

Wausau, WI · On-site

$131K - $173K/yr

Position Summary We are seeking a Sr. Software Engineer to join our OPTUM UMR clinical technology ... Provide dedicated support for clinical application service availability, stability, and system ...

Senior Software Engineer

Wausau, WI · Remote

$131K - $173K/yr

Position Summary We are seeking a Sr. Software Engineer to join our OPTUM UMR clinical technology ... Provide dedicated support for clinical application service availability, stability, and system ...

Senior Software Engineer

Waukesha, WI · On-site

$122K - $161K/yr

Summary As a Senior Software Engineer, you will own the design, development, and delivery of nextgeneration compute solutions for Magnetic Resonance Imaging (MRI) scanners. Working across global ...

Senior Software Engineer

Waukesha, WI · On-site

$122K - $161K/yr

Summary As a Senior Software Engineer, you will own the design, development, and delivery of next-generation compute solutions for Magnetic Resonance Imaging (MRI) scanners. Working across global ...

Sr. Software Engineer

Madison, WI · On-site

$123K - $162K/yr

Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview As a Sr. Software Engineer, this ...

Sr. Software Engineer

Madison, WI · On-site

$123K - $162K/yr

Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview As a Sr. Software Engineer, this ...

Senior Software Engineer

Waukesha, WI · On-site

$122K - $161K/yr

Summary As a Senior Software Engineer, you will own the design, development, and delivery of next-generation compute solutions for Magnetic Resonance Imaging (MRI) scanners. Working across global ...

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Senior Software Support Engineer information

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
What are the most commonly searched types of Software Support Engineer jobs in Wisconsin? The most popular types of Software Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Senior Software Support Engineer jobs? Cities in Wisconsin with the most Senior Software Support Engineer job openings:
Senior Software Engineer

Senior Software Engineer

Fiserv, Inc.

Milwaukee, WI • On-site

$120K - $159K/yr

Full-time

Re-posted 25 days ago


Fiserv rating

7.6

Company rating: 7.6 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

109th of 148 rated financial services


Job description

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Software Engineer
TITLE: Senior Software Engineer
EMPLOYER: Fiserv Solutions, LLC
LOCATION: Milwaukee, WI (and various unanticipated locations throughout the US subject to authorization from management)
DUTIES: Deliver enterprise grade financial transactions processing solutions tailored to the Payments industry. Collaborate with stakeholders to gather business requirements and translate them into technical specifications and detailed design documents. Design, code, and integrate new functionalities into existing systems as well as build new systems using cutting edge technologies while adhering to industry standards and security protocols. Ensure the quality of software deliverables through rigorous code reviews, implementing best practices in coding, and addressing production challenges promptly. Work closely with QA teams throughout the testing phase and resolve any identified issues in a timely manner. Actively participate in project meetings and sprint planning sessions, ensuring stakeholders are updated on project progress, timelines, and any dependencies. Ensure compliance with necessary network certifications to meet industry regulations and standards. Manage application deployments, ensuring that new releases are executed smoothly without disrupting existing services. Collaborate with global teams to develop effective solutions that align with business objectives.
REQUIREMENTS: Bachelor's degree in Computer Science, Engineering, or a related field and 4 years in any job title involving software development experience in Credit and Debit payment processing. Prior experience must include 4 years in the following: Working with object-oriented languages, distributed systems, AWS and GCP services; Building high availability and highly scalable payment processing applications; Working in .NET, C#, REST APIs, and Microsoft SQL; Working with Agile methodologies; Working in TCP/IP and Socket Programming; and Working in Asynchronous Multithreaded architecture.
TRAVEL: None
TO APPLY: Apply by selecting "Apply" on this page and following prompts to attach resume and submit.
JOB CODE: KG553
#P3M
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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