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Senior Software Support Engineer Jobs in Wisconsin

Uline, Inc. seeks a Sr. Software Developer in Pleasant Prairie, WI to perform software development ... Design, develop, implement, support, and maintain enterprise software applications based on ...

WI · On-site

$120 - $150/hr

The Senior Software Engineer at Groundworks will play a key role in designing, developing, and ... Support deployment, integration, and infrastructure initiatives necessary for product success.

Senior Software Engineer

Madison, WI · On-site +1

$123K - $162K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

Senior Software Engineer

Milwaukee, WI · On-site +1

$120K - $158K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

Senior Software Engineer

Milwaukee, WI · On-site +1

$120K - $158K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

Uline, Inc. seeks a Sr. Software Developer in Pleasant Prairie, WI to perform software development ... Design, develop, implement, support, and maintain enterprise software applications based on ...

Senior Software Engineer

Madison, WI · On-site +1

$123K - $162K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

Senior Software Engineer

Milwaukee, WI · Hybrid

$120K - $159K/yr

Senior Software Engineer Join our team at Alegeus, where you'll experience unmatched opportunity ... Support critical systems through occasional off-hours on-call rotation (every 3-4 months) and ...

Senior Software Developer Location: Appleton, WI (Onsite) Job Type: Full-Time Consultant (12-Month ... Design, develop, test, deploy, support, and maintain complex business applications. * Apply ...

Senior Software Engineer

Milwaukee, WI · On-site

$120K - $159K/yr

Senior Software Engineer EMPLOYER: Fiserv Solutions, LLC LOCATION: Milwaukee, WI (and various ... Provide support to QA teams throughout the testing phase, prepare release documentation, and ...

WI · On-site

$120 - $180/hr

As Senior Software Engineer, you can have a tangible impact in helping medical practitioners ... Support continuous improvement by investigating alternative technologies and processes and ...

Senior Software Engineer

Milwaukee, WI · On-site

$120K - $159K/yr

Job Title Senior Software Engineer TITLE: Senior Software Engineer EMPLOYER: Fiserv Solutions, LLC LOCATION: Milwaukee, WI (and various unanticipated locations throughout the US subject to ...

Sr. Software Engineer

Waukesha, WI · On-site

$122K - $161K/yr

... a Senior Software Engineer. This role involves designing, developing, and testing software ... Support ongoing process improvements across development, sustaining, and support activities. • ...

Senior Software Engineer

Green Bay, WI · On-site

$119K - $157K/yr

As a Senior Software Engineer, you will design and deliver scalable software solutions that support our transportation and logistics platforms. This AI-native product engineering role requires strong ...

Support Engineer II

Madison, WI · On-site

$87K - $108K/yr

A Support Engineer is a software professional who enjoys solving unique and challenging problems in creative ways with a growth mindset. This person thrives in a fast-paced, collaborative, team ...

A Support Engineer is a software professional who enjoys solving unique and challenging problems in creative ways with a growth mindset. This person thrives in a fast-paced, collaborative, team ...

A Support Engineer is a software professional who enjoys solving unique and challenging problems in creative ways with a growth mindset. This person thrives in a fast-paced, collaborative, team ...

Showing results 21-40

Senior Software Support Engineer information

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in Wisconsin?

The most popular types of Software Support Engineer jobs in Wisconsin are:

What cities in Wisconsin are hiring for Senior Software Support Engineer jobs?

Cities in Wisconsin with the most Senior Software Support Engineer job openings:

Sr. Software Developer

ULINE

Pleasant Prairie, WI • On-site

$142K/yr

Full-time

Re-posted 25 days ago


Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 13,031 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees


Job description

Uline, Inc.
Job Location: 12100 Uline Place, Pleasant Prairie, WI 53158
Job Title: Sr. Software Developer
Job Duties: Uline, Inc. seeks a Sr. Software Developer in Pleasant Prairie, WI to perform software development. Design, develop, implement, support, and maintain enterprise software applications based on business requirements, using multiple technologies. Assist in project planning and work with architects in software integrations. Perform object-oriented analysis and design by applying industry best practices and techniques. Lead software projects. Perform design and code reviews to ensure design principles are followed and maintain code quality and performance. Conduct testing of developed software components in development and staging environments. Provide maintenance of software applications and production support. Translate requirements and use cases into technical designs and functional code. Create technical documents. Assist with work estimating based on requirements and technical designs. Act as a mentor for other developers on programming issues. Annual salary: $142,563 - $142,563.
Minimum Requirements: Bachelor's degree in Computer Engineering or a related field plus 5 progressive years of software development experience. Must have at least 5 years of experience in each of the following: 1. Database software; 2. Web applications; 3. Leading software projects; 4. Software security; 5. Version Control Software; 6. Data Structures and Algorithms; 7. Designing and implementing scalable systems; 8. SQL and NoSQL databases from multiple vendors; 9. Software development under Linux, Windows, Mobile, Web; and 10. CI/CD, containerization, and cloud services. #LI-DNI #LI-NDI #LI-DNP #INDdni
Apply at https://www.uline.jobs/
#LI-DNI
(#ID-NO)
NOCBPOST
#NOMONPOST
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.


What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

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