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Senior Software Support Engineer Jobs in Wisconsin

Senior Software Engineer

Madison, WI ยท On-site

$123K - $162K/yr

Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support ... As a Sr. Software Engineer, this seasoned professional will demonstrate competence and creativity ...

Senior Software Engineer

Waukesha, WI

$122K - $161K/yr

Summary As a Senior Software Engineer, you will own the design, development, and delivery of nextgeneration compute solutions for Magnetic Resonance Imaging (MRI) scanners. Working across global ...

Senior Software Engineer

Madison, WI ยท On-site

$123K - $162K/yr

Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support ... As a Sr. Software Engineer, this seasoned professional will demonstrate competence and creativity ...

Sr Software Engineer

Madison, WI ยท On-site

$106K - $145K/yr

We are seeking a Senior Software Engineer to join the team building the control system software for ... Support and debug all layers of the control stack from real-time embedded kernels to distributed ...

We are seeking a Senior Software Engineer to join the team building the control system software for ... Support and debug all layers of the control stack from real-time embedded kernels to distributed ...

Sr. Software Engineer

Waukesha, WI ยท On-site

$122K - $161K/yr

Summary As a Senior Software Engineer, you'll play a meaningful role in shaping the next generation ... Support ongoing process improvements across development, sustaining, and support activities.

Sr. Software Engineer

Waukesha, WI ยท On-site

$122K - $161K/yr

Summary As a Senior Software Engineer, you'll play a meaningful role in shaping the next generation ... Support ongoing process improvements across development, sustaining, and support activities.

Senior Software Engineer - Digital

Waukesha, WI ยท On-site

$122K - $161K/yr

GE HealthCare is seeking a Senior Software Engineer for ECG Management with deep experience ... Support process improvements which guide the development, sustaining & support activities โ€ข Work ...

Senior Software Engineer

Madison, WI ยท On-site

$123K - $162K/yr

Resource Innovations is seeking Senior Software Engineer to join our growing Software as a Service ... that support energy efficiency and decarbonization efforts. * Other duties as assigned.

Senior Software Engineer

Madison, WI ยท On-site +1

$123K - $162K/yr

Resource Innovations is seeking Senior Software Engineer to join our growing Software as a Service ... that support energy efficiency and decarbonization efforts. * Other duties as assigned.

Senior Software Engineer - Digital

Waukesha, WI ยท On-site

$122K - $161K/yr

Summary We are seeking a Senior Software Engineer for ECG Management with deep experience ... Support process improvements which guide the development, sustaining & support activities * Work ...

Summary We are seeking a Senior Software Engineer for ECG Management with deep experience ... Support process improvements which guide the development, sustaining & support activities * Work ...

Senior Software Engineer

Green Bay, WI ยท On-site

$119K - $157K/yr

The Role As a Senior Software Engineer, you'll play a pivotal role in developing and enhancing ... Participate in our on-call rotation and support production systems, embracing a shared ownership ...

Senior Software Developer

Milwaukee, WI ยท On-site

$53.75 - $71/hr

InvestCloud (formerly Advicent) is looking for a talented and motivated Senior Software Developer ... You will deliver and support our web-based financial planning applications using technologies such ...

Summary Senior Firmware Engineer - MRI Systems Build intelligent technology that improves patient ... We are seeking a Firmware Engineer to join our team supporting advanced Magnetic Resonance Imaging ...

Senior Software Engineer - Firmware

Waukesha, WI ยท On-site

$119K - $158K/yr

Summary Senior Firmware Engineer - MRI Systems Build intelligent technology that improves patient ... We are seeking a Firmware Engineer to join our team supporting advanced Magnetic Resonance Imaging ...

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Senior Software Support Engineer information

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
What are the most commonly searched types of Software Support Engineer jobs in Wisconsin? The most popular types of Software Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Senior Software Support Engineer jobs? Cities in Wisconsin with the most Senior Software Support Engineer job openings:

Senior Software Engineer

Exactsciences

Madison, WI โ€ข On-site

$123K - $162K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago


Job description

Help us change lives

At Exact Sciences, we're helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes.

As a Sr. Software Engineer, this seasoned professional will demonstrate competence and creativity in a wide range of technical areas. This role will have a lead role in the design, development, and testing of software applications for Exact Sciences, creating expert design concepts and foolproof debugging. This role will be able to resolve most issues and problems effectively with minimal oversight, communicate effectively with business stakeholders and mentor junior team members. This role will routinely make key decisions for the team, be accountable for application quality, and be highly productive.

Working in our Software Engineering teams, you will be responsible for developing, enhancing, and sustaining software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. You will design and create engineering specifications for building software programs based on a broad knowledge of information systems and determine what development methodology to use after documenting software requirements.

This position is based in our Madison, WI office location.

Essential Duties

Include, but are not limited to, the following:

  • Demonstrate strong working knowledge, skills, and understanding of practices for complex programs and initiatives demonstrating creativity and substantial understanding of specialized techniques, processes, procedures.
  • Troubleshoot issues and problems of medium complexity for major software applications; break down complex tasks, make reasonable decisions, investigate and fix bugs, and operate independently.
  • Initiate independent designs that impact and influence the department's delivery and approach. Lead reviewing design alternatives, problems, and solutions with an eye on limiting the need for later problem solving.
  • Consistently influence and make significant decisions within a project, demonstrating good judgment in selecting methods and techniques for obtaining solutions based in a solid understanding of business strategy and best practices with minimal instructions for difficult or unpredictable situations.
  • Contribute individual capabilities to the achievement of group objectives, and work effectively with others in a group setting. This includes mentoring, coaching, and technical guidance for junior members of the team.
  • Build successful internal and external partnerships with peers, SMEs, stakeholders, and decision-makers.
  • Communicate clear and concise project plans/designs and status updates for a project.
  • Ability to work nights and/or weekends, as needed.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company's Quality Management System policies and procedures.
  • Maintain regular and reliable attendance.
  • Ability to act with an inclusion mindset and model these behaviors for the organization.

Minimum Qualifications

  • Bachelor's Degree in Data Science, Computer Science, Information Systems, Mathematics, or Engineering; or High School Diploma/General Education Degree and 4 years of relevant experience as outlined in the essential duties .
  • Complete knowledge and full understanding of software development design and development, and relevant domain specific skills.
  • Understanding of and significant experience with object-oriented programming.
  • RESTful web services, Relational Databases (Postgres, SQL Server), and ORM technologies (JPA2, Hibernate, Entity Framework ).
  • Demonstrated experience designing and developing apps that access and or utilize cloud-based frameworks (e.g., Azure, AWS/SDKs, etc.).
  • Agile development tools; including, but not limited to, JIRA, Confluence repository.
  • C++, Java, JavaScript, Python, SQL, PL/SQL, .NET, Google Web Toolkit.
  • Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.
  • Demonstrated ability to perform the essential duties of the position with or without accommodation.

Preferred Qualifications

  • Java 21+ with SpringBoot 4+
  • Angular 20+ with emphasis on using Signals
  • Familiarity with Micro Frontend concepts
  • Familiarity with GraphQL
  • Experience working with CI/CD pipelines
  • Experience working with AWS Compute services like ECS and Lambda
#LI-VZ1

Salary Range:

$101,000.00 - $172,000.00

The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.