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Senior Software Support Engineer Jobs in Wisconsin

Senior Software Developer

Milwaukee, WI ยท On-site +1

$53.75 - $71/hr

InvestCloud (formerly Advicent) is looking for a talented and motivated Senior Software Developer to join our team. You will deliver and support our web-based financial planning applications using ...

Senior Software Engineer

Milwaukee, WI ยท On-site

$120K - $159K/yr

In the Senior Software Engineer position, you'll lead the development of intelligent, adaptive, and scalable applications by leveraging AI-powered development tools, machine learning models, and ...

Senior Software Engineer

Milwaukee, WI ยท On-site

$120K - $159K/yr

In the Senior Software Engineer position, you'll lead the development of intelligent, adaptive, and scalable applications by leveraging AI-powered development tools, machine learning models, and ...

Senior Software Engineer

Stevens Point, WI ยท On-site

$119K - $156K/yr

The Senior Software Engineer develops, creates, and modifies general computer applications software ... Performs software system maintenance, support and requirement analysis. * Assists in designing GUI ...

Senior Software Engineer

Milwaukee, WI ยท On-site

$120K - $159K/yr

In the Senior Software Engineer position, you'll lead the development of intelligent, adaptive, and scalable applications by leveraging AI-powered development tools, machine learning models, and ...

Senior Software Engineer

Waukesha, WI

$122K - $161K/yr

Summary As a Senior Software Engineer, you will own the design, development, and delivery of nextgeneration compute solutions for Magnetic Resonance Imaging (MRI) scanners. Working across global ...

Sr. Software Engineer - Salesfore

Milwaukee, WI ยท On-site

$120K - $159K/yr

In the role of Sr. Software Engineer - Salesforce working in Milwaukee, WI you will be part of the ... Flexible work programs that support work life balance including a hybrid work model of 4 days in ...

Sr. Software Engineer - Salesfore

Milwaukee, WI ยท Hybrid

$120K - $159K/yr

In the role of Sr. Software Engineer - Salesforce working in Milwaukee, WI you will be part of the ... Flexible work programs that support work life balance including a hybrid work model of 4 days in ...

Sr. Software Engineer - Salesfore

Milwaukee, WI ยท Hybrid

$120K - $159K/yr

In the role of Sr. Software Engineer - Salesforce working in Milwaukee, WI you will be part of the ... Flexible work programs that support work life balance including a hybrid work model of 4 days in ...

Sr. Software Engineer - Salesfore

Milwaukee, WI ยท Hybrid

$120K - $159K/yr

In the role of Sr. Software Engineer - Salesforce working in Milwaukee, WI you will be part of the ... Flexible work programs that support work life balance including a hybrid work model of 4 days in ...

The Senior Software Development Engineer is a senior member of a team developing and testing power ... Develop and support embedded, server-based, and network-connected systems used to monitor and ...

Senior Software Engineer

Waukesha, WI ยท On-site

$122K - $161K/yr

Summary As a Senior Software Engineer, you will own the design, development, and delivery of next-generation compute solutions for Magnetic Resonance Imaging (MRI) scanners. Working across global ...

This Senior Support Engineer - TRACE supports HVAC solutions through the customer support, testing, and commercialization of cutting-edge commercial building HVAC design & simulation software as part ...

Senior Software Developer - Web Pay from $96,000 to $148,000 per year Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Enhance and support world-class websites at Uline. As a ...

Senior Software Developer - Web Pay from $96,000 to $148,000 per year Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Enhance and support world-class websites at Uline. As a ...

Senior Software Developer - Web

Kenosha, WI ยท On-site

$96K - $148K/yr

Senior Software Developer - Web Pay from $96,000 to $148,000 per year Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Enhance and support world-class websites at Uline. As a ...

Senior Software Developer - Web

Milwaukee, WI ยท On-site

$96K - $148K/yr

Senior Software Developer - Web Pay from $96,000 to $148,000 per year Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Enhance and support world-class websites at Uline. As a ...

Sr. Software Engineer

Madison, WI ยท On-site

$123K - $162K/yr

As a Sr. Software Engineer, this seasoned professional will demonstrate competence and creativity ... Support and comply with the company's Quality Management System policies and procedures. * Maintain ...

Showing results 41-60

Senior Software Support Engineer information

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in Wisconsin?

The most popular types of Software Support Engineer jobs in Wisconsin are:

What cities in Wisconsin are hiring for Senior Software Support Engineer jobs?

Cities in Wisconsin with the most Senior Software Support Engineer job openings:

Senior Software Developer

Milwaukee, WI โ€ข On-site, Remote

Advicent Solutions
201 - 500 employees

$53.75 - $71/hr

Full-time

Re-posted 7 days ago


Job description

InvestCloud (formerly Advicent) is looking for a talented and motivated Senior Software Developer to join our team. You will deliver and support our web-based financial planning applications using technologies such as C#/.Net Core, C++, and Java. The ideal candidate will combine their technical expertise with a passion for learning and working in a team-based environment.

This position has the option to work remotely from anywhere, or from our Milwaukee, WI office.