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Senior Software Support Engineer Jobs in Wisconsin

$107K - $142K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

$107K - $142K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

Senior Software Engineer

Milwaukee, WI · On-site

$120K - $158K/yr

In the Senior Software Engineer position, you'll lead the development of intelligent, adaptive, and scalable applications by leveraging AI-powered development tools and machine learning models. You ...

Senior Software Engineer

Waukesha, WI · On-site

$122K - $161K/yr

As a Senior Software Engineer, you will own the design, development, and delivery of next-generation compute solutions for Magnetic Resonance Imaging (MRI) scanners, working with cross-functional ...

$121K - $160K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

$121K - $160K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

WI · On-site

$110 - $150/hr

Supports and performs all phases of testing leading to implementation.* Contributes to multi ... Senior Software Engineer/Developer (or closely related occupation) developing high-performance ...

Senior Support Engineer

Kenosha, WI · On-site

$90 - $130/hr

... Senior Systems Engineer provides advanced technical support and infrastructure administration ... Diagnose and resolve advanced hardware, software, operating systems, and network problems.

WI · On-site

$120 - $160/hr

The OpportunityUnder the direction of the Manager, Software Engineering, the Senior Software Engineer supports the architecture, development, integration, and ongoing reliability of enterprise ...

Senior Software Engineer

Milwaukee, WI · On-site

$120K - $159K/yr

In the Senior Software Engineer position, you'll lead the development of intelligent, adaptive, and scalable applications by leveraging AI-powered development tools, machine learning models, and ...

Senior Software Developer

Milwaukee, WI · On-site +1

$53.75 - $71/hr

InvestCloud (formerly Advicent) is looking for a talented and motivated Senior Software Developer to join our team. You will deliver and support our web-based financial planning applications using ...

Sr. Software Engineer - Salesfore

Milwaukee, WI · Hybrid

$120K - $159K/yr

In the role of Sr. Software Engineer - Salesforce working in Milwaukee, WI you will be part of the ... Flexible work programs that support work life balance including a hybrid work model of 4 days in ...

Senior Software Engineer

Stevens Point, WI · On-site

$119K - $156K/yr

The Senior Software Engineer develops, creates, and modifies general computer applications software ... Performs software system maintenance, support and requirement analysis. * Assists in designing GUI ...

The Senior Software Development Engineer is a senior member of a team developing and testing power ... Develop and support embedded, server-based, and network-connected systems used to monitor and ...

Senior Software Engineer

Milwaukee, WI · On-site

$120K - $159K/yr

In the Senior Software Engineer position, you'll lead the development of intelligent, adaptive, and scalable applications by leveraging AI-powered development tools, machine learning models, and ...

Sr. Software Engineer - Salesfore

Milwaukee, WI · On-site

$120K - $159K/yr

In the role of Sr. Software Engineer - Salesforce working in Milwaukee, WI you will be part of the ... Flexible work programs that support work life balance including a hybrid work model of 4 days in ...

Senior Software Engineer

Wausau, WI · Remote

$131K - $173K/yr

Position Summary We are seeking a Sr. Software Engineer to join our OPTUM UMR clinical technology ... Provide dedicated support for clinical application service availability, stability, and system ...

Showing results 41-60

Senior Software Support Engineer information

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in Wisconsin?

The most popular types of Software Support Engineer jobs in Wisconsin are:

What cities in Wisconsin are hiring for Senior Software Support Engineer jobs?

Cities in Wisconsin with the most Senior Software Support Engineer job openings:

(Remote) Senior Software Engineer

Harris

Remote

$107K - $142K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New


Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

80th of 246 rated software companies


Job description

MEDHOST, a division of Harris; is seeking a Senior Software Engineer who leverages extensive knowledge of architectural and design patterns, core design concepts, and best practices in unit testing and configuration management to design, construct, test, and debug technical solutions.

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG development, modernization, production troubleshooting, code quality, and mentoring within a fast-paced healthcare technology environment. The role leads assigned technical efforts, guides less experienced developers, contributes to architecture and design discussions, and ensures solutions are maintainable, secure, supportable, and aligned with established MEDHOST engineering standards.

You will be responsible for providing accurate effort estimates, identifying system and process deficiencies, and recommending improvements. Your role will involve taking full responsibility for project parts, resolving complex development issues, and assisting in enforcing development deadlines and schedules. Additionally, you will facilitate task prioritization for junior staff and support the organization's needs through various duties.

This remote role welcomes candidates anywhere in the US.

Salary:

110K - 135K


What your impact will be:

  • Design, construct, test, and debug technical solutions in compliance with engineering standards.
  • Provide effort estimates and accomplish tasks within defined schedules.
  • Identify and recommend solutions for system and process deficiencies.
  • Take full responsibility for implementing project parts, including new projects.
  • Resolve high-complexity development issues.
  • Assist in enforcing development deadlines and schedules.
  • Facilitate task prioritization for junior staff.
  • Perform other duties as required to support organizational needs.
  • Experience using AI-assisted application development tools and techniques to support software development, analysis, troubleshooting, documentation, testing, and modernization efforts.
  • Knowledge of the MEDHOST PIF system is a plus. Candidates with PIF experience should be prepared to discuss their specific role, responsibilities, and technical experience with the system.

Additional Information

  • Candidates may be asked to deliver a short presentation on a technical topic of their choice as part of the interview process.

What we are looking for:

  • Master's Degree in a related computer or engineering field with 3 years of experience, or a Bachelor's Degree with 5 years of experience.
  • 7+ years of commercial product development experience.
  • Proficiency in more than one of the following: RPG & CL, DB2 SQL, SQL Procedure and User Defined Functions.
  • Solid understanding of object-oriented programming and design principles (SOLID).
  • Experience with agile software development in a geographically distributed environment.
  • Past technical responsibility for shipping a software product (consulting experience not considered).
  • Comprehensive understanding of various testing types (unit, system, integration, performance).
  • Strong interpersonal and communication skills, with the ability to work independently.
  • Excellent analytical, problem-solving, and technical writing skills.
  • Demonstrated ability to coach and mentor others.
  • Knowledge of cross-platform development is recommended.
  • Experience with software version control is required.

The position requires deep experience with RPGLE/RPG IV, CL, Db2 for i, SQL, IBM i application development, JSON, REST integrations, secure development, Agile delivery, and controlled change management. The developer is also expected to adopt approved AI-enabled development tools to improve analysis, documentation, troubleshooting, development workflows, and engineering efficiency.

What we can offer:

  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About MEDHOST:

MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

#LI-remote


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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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