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Senior Software Support Engineer Jobs in New York

Tyler Technologies, Inc.

Software Engineer

Manhattan, NY · On-site

$120 - $160/hr

... supporting Tyler's Courts and Justice group. Senior Software Engineer - GIS We are seeking a Senior Software Engineer that loves GIS with a focus on spatial analysis, mapping and network analysis to ...

New

Consortia Group

Senior Software Engineer

Manhattan, NY · On-site

$160 - $220/hr

Senior Software Engineer | New York, NYC Join a leading consultancy in financial services ... Utilize modern JavaScript frameworks like React to support front-end needs, emphasizing functional ...

New York ISO

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

A Senior Software Engineer will participate in a 24x7x365 on-call support rotation for production applications. ESSENTIAL DUTIES and RESPONSIBILITIES * Apply technical knowledge and experience in ...

PHIflow

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

Senior Software Engineer About PHIflow PHIflow is a data and technology company combining ... Work with adjacent teams like Product Management, Marketing, and Customer Support to improve ...

OXMAN

Senior Software Engineer

New York, NY · On-site +1

$134K - $176K/yr

Role Overview We are seeking an enthusiastic and innovation-driven Senior Software Engineer to support our Eden Technologies--comprising design optimization, generative tools, environmental ...

OXMAN

Senior Software Engineer

Manhattan, NY · On-site

$100 - $130/hr

Role Overview We are seeking an enthusiastic and innovation-driven Senior Software Engineer to support our Eden Technologies--comprising design optimization, generative tools, environmental ...

PHIflow, LLC

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

Senior Software Engineer About PHIflow PHIflow is a data and technology company combining ... Work with adjacent teams like Product Management, Marketing, and Customer Support to improve ...

Oxman

Senior Software Engineer

New York, NY · On-site

$120K - $150K/yr

Role Overview We are seeking an enthusiastic and innovation-driven Senior Software Engineer to support our Eden Technologies-comprising design optimization, generative tools, environmental simulation ...

Accord Technologies Inc.

Sr Software Engineer

New York, NY · On-site

$134K - $176K/yr

Title: Sr Software Engineer Location: New York city, NY Duration: 6 months Position type: Contract * Software engineering - senior software engineer, they are building out a new vulnerability ...

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Senior Software Support Engineer information

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in New York?

The most popular types of Software Support Engineer jobs in New York are:

Senior Software Support Engineer jobs near you

Software Support Engineer

Sunbird Software, Inc.

Piscataway, NJ

Full-time

Posted 24 days ago

Job description

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions. 

Essential duties and responsibilities

  • Trouble shoot field issues to reproduce and when possible, identify the root cause
  • Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
  • Provide clear and timely communication to keep all relevant parties informed
  • Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
  • Lead internal and customer-facing calls as needed

Requirement / Qualifications

  • BS/MS degree in Computer Science or a related subject or equivalent experience
  • Good oral and written communication, and interpersonal skills
  • Ability to adapt, multi-task, and manage changing priorities
  • Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills

A candidate with any of the following will be at an advantage:

  • Knowledge of the data center domain and DCIM tools
  • Working experience with Linux based environments (RHEL/Rocky preferred)
  • Java, ANSI SQL, and general programming skills
  • Experienced in using PostgreSQL, Jira, or GitHub
  • Experience with virtualization (e.g., VMware, Nutanix, docker)
  • Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

  • We are all about delighting our clients and live/breathe the end client/user experience
  • We believe in collaboration, teamwork, creativity and taking initiative

Interested?

Read on for additional details about this opportunity to join our amazing team!

- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers

Apply