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Senior Software Support Engineer Jobs in New York

cxb

Senior Software Engineer

Manhattan, NY · On-site

$134K - $177K/yr

Reporting to the Assistant Vice President, Software Engineering, the Senior Software Engineer ... Provide support to junior engineers through code reviews, pair programming, and technical expertise

Titan

Senior Software Engineer

New York, NY · On-site

$175K - $300K/yr

Senior Software Engineer About Titan: Titan is an AI holding company transforming IT services with ... support for their customers. In under a year, we've raised over $70M from General Catalyst ...

Ra

Senior Software Engineer

New York, NY

$134K - $176K/yr

Senior Software Engineer Job Level : Senior Level Job Location: New York, NY THIS IS WHAT YOU WILL DO... You will collabrate with design and product members to define customer experience You will ...

Braven

Senior Software Engineer

Newark, NJ

$128K - $168K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Ra

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

Senior Software Engineer Job Level : Senior Level Job Location: New York, NY Industry: Start Up THIS IS WHAT YOU WILL DO... You will collabrate with design and product members to define customer ...

Apex Systems

Sr Software Engineer

Manhattan, NY · On-site

$135K - $178K/yr

Job#: 3045389 Senior Software Engineer (Full Stack) Location: Remote (United States) Hybrid work ... Support deployment, hosting, and runtime operations across distributed environments. Engineering ...

R3TEK

Senior Software Engineer

Hillsborough, NJ

$124K - $164K/yr

R3 Technology Inc. seeks Senior Software Engineer for it Hillsborough NJ office. Responsible for all aspects of software development, including, but not limited to, design, development, testing ...

Makai Labs

Senior Software Engineer

New York, NY

$134K - $176K/yr

The Senior Software Engineer will be responsible for backend app development. They will collaborate ... Qualifications: * You will support the initial discovery process to understand how our ...

Braven

Senior Software Engineer

Newark, NJ · On-site

$128K - $168K/yr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Dfns

Senior Software Engineer

New York, NY

$134K - $176K/yr

Join a team of engineers and cryptographers building the infrastructure behind the next generation of financial systems. We're hiring a Senior Software Enginee.

Braven

Senior Software Engineer

Newark, NJ · On-site

$111 - $153/hr

Senior Software Engineer Team : Systems Location : Hybrid in Chicago (IL) or Newark (NJ) Employment ... by support that lasts through graduation. Together, our ambition is to help rebuild the middle ...

Makai Labs LLC

Senior Software Engineer

New York, NY · On-site +1

$120K - $150K/yr

The Senior Software Engineer will be responsible for backend app development. They will collaborate ... You will support the initial discovery process to understand how our clients do their work ...

Microsoft

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

Overview Senior Software Engineer - Auction Logic - Monetize Platform We built a platform to ... Support and debug production level issues and provide fixes in an expedient manner. * Mentor junior ...

R3tek

Senior Software Engineer

Hillsborough, NJ · On-site

$124K - $164K/yr

R3 Technology Inc. seeks Senior Software Engineer for it Hillsborough NJ office. Responsible for all aspects of software development, including, but not limited to, design, development, testing ...

Paga

Senior Software Engineer

Manhattan, NY

$134K - $177K/yr

Senior Software Engineer Reports to: Software Team Lead / Software Architect Location: Lagos ... Supports and encourages others to adopt a constructive attitude to the successful completion of ...

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Senior Software Support Engineer information

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in New York?

The most popular types of Software Support Engineer jobs in New York are:

Senior Software Support Engineer jobs near you

Senior Software Engineer

Manhattan, NY • On-site

cxb
See more jobs at cxbexternal

$134K - $177K/yr

Full-time

Re-posted 24 days ago

Job description

Reporting to the Assistant Vice President, Software Engineering, the Senior Software Engineer builds software to optimize workflows and increase system accuracy. They create software tools to optimize the technical direction for the organization and provide support for seamless integrations with external software.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Write scalable, documented, and tested code that aligns with best practices in security, performance, and maintainability
  • Build software and run regular reports for ongoing review of the quality of data collection 
  • Run regular reports to check for data quality
  • Collaborate with teams to understand business needs and integrate them into software design and architecture
  • Optimize and enhance existing software to maintain compliance and improve performance
  • Provide support to junior engineers through code reviews, pair programming, and technical expertise
  • Identify opportunities to improve development processes and advocate for best practices in coding, testing, and deployment
  • Troubleshoot and resolve complex technical issues across the stack
  • Stay current with emerging technologies and industry trends to drive innovation
  • Perform other duties as assigned

MINIMUM QUALIFICATIONS:

  • Bachelor’s in Computer Science or equivalent experience
  • Minimum 5 years of software development experience
  • Experience building and maintaining web applications
  • Proficiency in C#, JavaScript, Python, SQL, SQL Server, ASP.NET, Microsoft Azure suite or similar cloud infrastructure and CI/CD pipelines
  • Strong organizational skills with the ability to manage multiple significant priorities, including complex and time sensitive projects, and the ability to work under pressure and to meet deadlines
  • Highly analytical and a strategic problem solver

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