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Overnight Software Support Engineer Jobs in New York

Cognition

AI Support Engineer

New York, NY · On-site

We're the makers of Devin, the first AI software engineer. Our team is extremely talent-dense ... As an AI Support Engineer, you will be responsible for resolving complex technical issues for ...

Cognition

AI Support Engineer

New York, NY · On-site

We're the makers of Devin, the first AI software engineer. Our team is extremely talent-dense ... As an AI Support Engineer, you will be responsible for resolving complex technical issues for ...

Navan

IT Support Engineer

New York, NY

Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and ... As an IT Support Engineer, you are expected to be knowledgeable of customers' business and requests ...

SingleStore

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... Collaborate closely with software developers, sales engineers, and technical account managers to ...

SingleStore

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... Collaborate closely with software developers, sales engineers, and technical account managers to ...

SingleStore-LinkedIn

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... Collaborate closely with software developers, sales engineers, and technical account managers to ...

Navan

IT Support Engineer

New York, NY · On-site

$54K - $120K/yr

Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and ... As an IT Support Engineer, you are expected to be knowledgeable of customers' business and requests ...

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Overnight Software Support Engineer information

What are some common challenges faced by overnight software support engineers, and how can they be managed effectively?

Overnight Software Support Engineers often encounter challenges such as troubleshooting critical system issues with limited immediate resources and collaborating with daytime teams across time zones. Managing these challenges involves strong documentation skills, proactive communication, and maintaining clear handoffs between shifts. Additionally, adaptability and self-reliance are key, as engineers may need to resolve urgent incidents independently while ensuring detailed updates for the next team. Building familiarity with the company’s escalation procedures and fostering relationships with global colleagues can also help streamline overnight workflows.

What does an overnight software support engineer do?

An Overnight Software Support Engineer provides technical assistance and troubleshooting for software products during nighttime hours. They monitor systems, respond to user inquiries, resolve incidents, and escalate complex issues to daytime teams if needed. Their role ensures that software applications remain operational outside of regular business hours, minimizing downtime and keeping global clients supported around the clock.

What are the key skills and qualifications needed to thrive as an overnight software support engineer, and why are they important?

To thrive as an Overnight Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or proven technical experience. Familiarity with ticketing systems, remote monitoring tools, and knowledge of common programming languages or databases is typically required. Excellent problem-solving, communication, and the ability to work independently under pressure are crucial soft skills. These skills ensure timely resolution of critical issues, minimize downtime, and maintain smooth operations during off-hours.
What are the most commonly searched types of Software Support Engineer jobs in New York? The most popular types of Software Support Engineer jobs in New York are:
What cities in New York are hiring for Overnight Software Support Engineer jobs? Cities in New York with the most Overnight Software Support Engineer job openings:
Overnight Software Support Engineer jobs near you

Software Support Engineer

Sunbird Software, Inc.

Piscataway, NJ

Full-time

Posted 14 days ago

Job description

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions. 

Essential duties and responsibilities

  • Trouble shoot field issues to reproduce and when possible, identify the root cause
  • Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
  • Provide clear and timely communication to keep all relevant parties informed
  • Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
  • Lead internal and customer-facing calls as needed

Requirement / Qualifications

  • BS/MS degree in Computer Science or a related subject or equivalent experience
  • Good oral and written communication, and interpersonal skills
  • Ability to adapt, multi-task, and manage changing priorities
  • Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills

A candidate with any of the following will be at an advantage:

  • Knowledge of the data center domain and DCIM tools
  • Working experience with Linux based environments (RHEL/Rocky preferred)
  • Java, ANSI SQL, and general programming skills
  • Experienced in using PostgreSQL, Jira, or GitHub
  • Experience with virtualization (e.g., VMware, Nutanix, docker)
  • Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

  • We are all about delighting our clients and live/breathe the end client/user experience
  • We believe in collaboration, teamwork, creativity and taking initiative

Interested?

Read on for additional details about this opportunity to join our amazing team!

- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers

Apply