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Senior Software Support Engineer Jobs in New York

Oxman

Senior Software Engineer

New York, NY · On-site

$120K - $150K/yr

Role Overview We are seeking an enthusiastic and innovation-driven Senior Software Engineer to support our Eden Technologies-comprising design optimization, generative tools, environmental simulation ...

Accord Technologies Inc.

Sr Software Engineer

New York, NY · On-site

$134K - $176K/yr

Title: Sr Software Engineer Location: New York city, NY Duration: 6 months Position type: Contract * Software engineering - senior software engineer, they are building out a new vulnerability ...

Breaking Ground

Senior Software Engineer

Manhattan, NY · On-site

$98K - $100K/yr

Senior Software Engineer Reporting to the Assistant Vice President, Software Engineering, the ... Provide support to junior engineers through code reviews, pair programming, and technical expertise

Sourgum

Senior Software Engineer

Jersey City, NJ · On-site

$134K - $176K/yr

The Senior Software Engineer will play a crucial role in building and maintaining the SaaS platform, ensuring timely software delivery while mentoring the team and collaborating closely with ...

Exiger

Senior Software Engineer

Jersey City, NJ · Hybrid

$127K - $168K/yr

Senior Software Engineer Location: Jersey City, NJ Work Environment: Hybrid Role Summary: As a Senior Software Engineer at Exiger, you will be responsible for designing and developing software ...

TransPerfect

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

We're seeking a Senior Software Engineer to join our global team to be responsible for ensuring the ... Support our software lifecycle, to include design, development and testing * Work closely with ...

TransPerfect

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

We're seeking a Senior Software Engineer to join our global team to be responsible for ensuring the ... Support our software lifecycle, to include design, development and testing * Work closely with ...

IMG LIVE

Senior Software Engineer

Manhattan, NY · On-site

$131.25 - $175/hr

## Senior Software EngineerApplylocations: Remote-CA: Remote-WA: Remote-CO: Remote-NY: Remote-OR(PT ... Support and mentor new career engineers on the team## **What We're Looking For*** Solid software ...

New

Navtech, Inc.

Senior Software Engineer

Jersey City, NJ · On-site

$127K - $168K/yr

Hello, I have an opportunity for "Senior Software Engineer" and looking for a candidate who can join Immediately if you are interested reply me with your updated resume or consultant's contact ...

SwiftCruit

Senior Software Engineer

Manhattan, NY · On-site

$170 - $210/hr

Senior Software Engineer Cooley is seeking a Senior Software Engineer to join the Practice ... Support and develop application developers by providing advice, coaching and educational ...

New

Blink Health

Senior Software Engineer

New York, NY

$134K - $176K/yr

You mentor and support senior and junior engineers alike, helping grow both technical skills and ... software engineering, with increasing scope and impact * Proven experience owning significant ...

Flow Search Corp

Senior Software Engineer

New York, NY

$134K - $176K/yr

Senior Software Engineer Overview: Does your dream job include being a part of a core team of top ... Duties and responsibilities include building out our real-time platform as well as supporting a ...

TransPerfect

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

We're seeking a Senior Software Engineer to join our global team to be responsible for ensuring the ... code • Support our software lifecycle, to include design, development and testing • Work ...

TransPerfect

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

We're seeking a Senior Software Engineer to join our global team to be responsible for ensuring the ... reliable code Support our software lifecycle, to include design, development and testing Work ...

Throtle

Senior Software Engineer

Red Bank, NJ · On-site

$140K - $160K/yr

Vision insurance Senior Software Engineer (This position is Hybrid. Tuesday, Wednesday, and ... A 401k plan supported by a company match. * Half Day Summer Fridays (close at 1 p.m. Memorial Day ...

Ra

Senior Software Engineer

New York, NY · On-site

$134K - $176K/yr

Senior Software Engineer Job Level : Senior Level Job Location: New York, NY Industry: Start Up THIS IS WHAT YOU WILL DO... You will collabrate with design and product members to define customer ...

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Senior Software Support Engineer information

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
What are the most commonly searched types of Software Support Engineer jobs in New York? The most popular types of Software Support Engineer jobs in New York are:
Senior Software Support Engineer jobs near you

Senior Software Engineer

Oxman

New York, NY • On-site

$120K - $150K/yr

Full-time

Re-posted 13 days ago

Job description

OXMAN
OXMAN is a nature-based research and design company based in Manhattan. We incubate ventures and technologies that reimagine the relationship between humanity and the natural world. Working across disciplines-from architecture and ecology to computation and materials science-we develop nature-centric solutions to critical environmental challenges.
EDEN
EDEN is a digital design environment for the engineering and design of ecosystems-modeling the flows, relationships, and processes that sustain ecosystems, while bridging ecology and technology to enable the creation of resilient landscapes. We develop tools that quantify how landscapes can be engineered toward specific performance goals-cooling cities, filtering water, sequestering carbon, protecting key species-then use those tools to guide the design of ecologically active sites.
EDEN operates as both a design and innovation practice and an emerging software product. Today, our work spans strategic partnerships with developers, project-based design and analytics engagements, and the development of a software platform that packages our internal tools for broader use across the architecture, landscape architecture, and development industries.
Role Overview
We are seeking an enthusiastic and innovation-driven Senior Software Engineer to support our Eden Technologies-comprising design optimization, generative tools, environmental simulation, and ecosystem behavior models-into an integrated software platform. This role offers a unique opportunity to develop innovative technologies and visually compelling software that supports the digital design of architectural and urban projects optimized for ecosystem services.
Join us to redefine how design and technology can coexist with and enhance the natural world.
Please provide a cover letter and portfolio if available.
Key Responsibilities
  • Architect and develop full-stack web applications integrating environmental simulation and generative design tools.
  • Build interactive spatial and 3D visualization tools using modern web technologies.
  • Collaborate with computational ecologists, designers, and researchers to translate models, methods, and visualizations into production software.
  • Integrate geospatial datasets and environmental models into scalable software systems.
  • Contribute to engineering best practices including testing, CI/CD pipelines, and code review standards.
  • Contribute to platform architecture and modular system design.
  • Produce technical documentation supporting maintainability and scalability.

Key Goals & Outcomes
  • Develop and scale Eden Technologies into an integrated software platform supporting architectural and urban design projects
  • Build visually compelling full-stack applications that combine generative design, environmental simulation, and spatial visualization
  • Create interactive 3D and geospatial tools that help designers evaluate ecosystem services and ecological outcomes
  • Translate computational ecology research, environmental models, and design methods into usable production software
  • Support the digital design of Nature-centric built environments through optimization, simulation, and data-driven workflows
  • Improve platform maintainability, scalability, and extensibility through modular architecture and clear documentation
  • Establish and uphold engineering best practices across testing, CI/CD, code review, and collaborative development
  • Enable multidisciplinary collaboration between software engineers, computational ecologists, designers, architects, and researchers
  • Help advance OXMAN's vision of integrating human-made and Nature-grown systems through design technology
  • Deliver software that supports complex decision-making for architectural, urban, and ecological design contexts

Required Experience
  • 5+ years building production web applications using React or Vue.
  • Expert proficiency in JavaScript, TypeScript, and Python, lower level languages like C++ or .NET is a plus.
  • Ability to communicate design concepts through diagrams or wireframes.
  • Experience with web-based 3D rendering (e.g., Three.js) or real-time graphics tools (Unity/Unreal).
  • Ability to build Object-Orientated class structure in code-base.
  • Familiarity with 3D applications such as Rhino, Blender or Houdini.
  • Ability to work collaboratively in multidisciplinary teams.
  • Strong problem-solving skills, enthusiasm, and creativity to approach complex software development challenges.

Preferred Experience
  • Background in architecture or urban planning with expertise in computational methods (generative design, simulation, optimization, and environmental modeling).
  • Experience analyzing scientific and spatial datasets, specifically utilizing GIS and remote sensing data.
  • Strong communication skills with a proven ability to convey complex technical concepts to non-technical stakeholders.

Technical Skills
  • Full-stack web application development with React or Vue
  • Expert proficiency in JavaScript, TypeScript, and Python
  • Experience with lower-level languages such as C++ or .NET preferred
  • Web-based 3D rendering and real-time graphics experience, including tools such as Three.js, Unity, or Unreal
  • Interactive spatial and 3D visualization development
  • Generative design, design optimization, environmental simulation, and ecosystem behavior modeling
  • Integration of geospatial datasets, GIS data, remote sensing data, and environmental models into scalable software systems
  • Object-oriented programming and class-based code architecture
  • Familiarity with 3D design and modeling applications such as Rhino, Blender, or Houdini
  • Ability to create diagrams, wireframes, and other visual tools to communicate design concepts
  • Platform architecture and modular system design
  • Software engineering best practices, including testing, CI/CD pipelines, code reviews, and technical documentation
  • Experience translating research models, computational methods, and visualizations into production-ready software

Essential Qualities
  • Comfortable working in a highly interdisciplinary team across software engineering, design, architecture, ecology, research, and technology
  • Self-motivated and able to drive complex technical work with a high degree of ownership
  • Curious, exploratory, and eager to engage with unfamiliar domains, including environmental modeling, generative design, spatial data, and ecosystem services
  • Innovative thinker with enthusiasm for developing new tools, workflows, and software platforms
  • Strong collaborator who can translate ideas between technical and non-technical stakeholders
  • Creative problem-solver who can approach ambiguous software and research challenges with flexibility
  • Clear communicator who can explain complex technical concepts through discussion, diagrams, wireframes, documentation, or prototypes
  • Comfortable operating in a research-driven environment where methods, requirements, and product direction may evolve
  • Detail-oriented in building maintainable, scalable, and production-quality software
  • Mission-aligned with OXMAN's vision of integrating design, technology, and biology to support positive ecological outcomes

Apply