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Software Application Support Engineer Jobs (NOW HIRING)

AbleForce

Application Support Specialist

San Diego, CA · On-site

... software problems. - Escalate defects and complex issues to Engineering or DevOps. - Review application logs and other diagnostic information. - Maintain support documentation and knowledge-base ...

AbleForce

Application Support Specialist

Lakeland, FL · On-site

... software problems. - Escalate defects and complex issues to Engineering or DevOps. - Review application logs and other diagnostic information. - Maintain support documentation and knowledge-base ...

Stem Xpert

Application Support Engineer

Wichita, KS · On-site

... software engineering and systems integration. Our tightly integrated offerings are tailored to each ... Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to ...

Stem Xpert

Application Support Engineer

Wichita, KS · On-site

$60 - $80/hr

... software engineering and systems integration. Our tightly integrated offerings are tailored to each ... Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to ...

Rise Technical

Software Support Engineer

Greensboro, NC · On-site

This role would suit a Software Support Engineer or Application Support Analyst with strong SQL, looking for autonomy, a clear route up to Senior, and a long-term home with a global manufacturer. The ...

Stem Xpert

Application Support Engineer

Wichita, KS · On-site

... software engineering and systems integration. Our tightly integrated offerings are tailored to each ... Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to ...

Sensiple Inc.

Application Support Engineer

Liberty, NC · On-site

Application Support Engineer - Manufacturing Systems Location: Liberty, NC | Hybrid Type: Contract | Experience: 3+ years We are looking for an Application Support Engineer with experience supporting ...

nantmedia

Application Support Engineer

El Segundo, CA · On-site

Working closely with business users, software developers, infrastructure teams, cybersecurity, and third-party vendors, the Application Support Engineer provides technical expertise to resolve ...

STI

Application Support Engineer

Raleigh, NC · On-site

Application Support Engineer Location: Raleigh, NC- work from office 3 days a week Duration: Long term Contract Must have skills: ServiceNow or some ticketing system. Must have experience with prod ...

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Software Application Support Engineer information

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How much do software application support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for software application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

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Software Application Support Engineer, Retail Engineering

Sunnyvale, CA • On-site

Apple Inc.
Computer and Electronic Product Manufacturing • 10K+ employees
Learn more about Apple Inc.external

$150 - $200/hr

Other

Medical, Dental, Retirement

Re-posted 21 days ago

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 684 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers

Job description

Software Application Support Engineer, Retail Engineering

Sunnyvale, California, United States Software and Services

This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams.

Description

We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, which will round out the core responsibilities of the role. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.

Responsibilities
  • Partner with engineering teams to prioritize and fix production defects
  • Work non‑standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week
  • Share on‑call rotation with other team members to support apps and services in scope
  • Take knowledge transition from engineering teams for changes being rolled out in production
  • Assess the need for production monitoring and alert setup
  • Triage incidents based on the impact, devise and implement mitigation steps to unblock the business
  • Conduct RCA, log defects and partner with engineering team for prioritization
  • Automation, maintain support documentation and debug sophisticated production issues
Minimum Qualifications
  • 3+ years of software engineering or application support experience in a large‑scale environment
  • Coding knowledge in Java, Scala or frameworks related to Java
  • Strong knowledge of PL/SQL
  • BS degree and equivalent experience or higher in CS or related field
Preferred Qualifications
  • Strong problem‑solving and critical thinking skills to solve complex problems
  • Skills and experience in monitoring, alerting, fault analysis, and automation
  • Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment
  • Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams
  • Knowledge of NoSQL databases, Unix Shell Scripting
  • Working experience on cloud infra, such as AWS, and experience with Splunk or any other APM tool

At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $147,400 and $220,900, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programmes. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programmes are subject to eligibility requirements and other terms of the applicable plan or programme.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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Get the full story on Breakroom

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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