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Software Application Support Engineer Jobs (NOW HIRING)

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to ... SDLC & JIRA: Strong understanding of the Software Development Life Cycle (SDLC) with proven ...

Dexterity

Application Support Engineer

Redwood City, CA · On-site

$120K - $160K/yr

Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods ... As an Application Support Engineer you are the front line between Dexterity's NPI and deployed ...

Alkami Technology

Application Support Engineer

$70K - $88K/yr

The Application Support Engineer independently troubleshoots and resolves customer-reported issues within Alkami's ACH Alert Fraud Prevention platform. This role applies professional expertise in ...

APPLIED OPTOELECTRONICS INC

Summary We are seeking a Manufacturing Application Support Engineer to provide technical support for the manufacturing software systems powering our high-volume electronics manufacturing environment.

DTCC

Application Support Engineer

Coppell, TX · On-site

Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in ...

KG Tiger

Application Support Engineer

Natick, MA

It is a leading developer of mathematical computing software, Engineers and scientists worldwide ... The position consists of two central components - Application support and collaborative project ...

MillTech

Application Support Engineer

Manhattan, NY · On-site

Application Support Engineer Reports to: Head of Platforms Education Level: Graduate Location: New York City - In office 3 days per week Salary: $130,000 Overview - About MillTech MillTech provides ...

MillTech

Application Support Engineer

New York, NY · On-site

Application Support Engineer Reports to: Head of Platforms Education Level: Graduate Location: New York City - In office 3 days per week Salary: $130,000 Overview - About MillTech MillTech provides ...

Jobsbridge

Application Support Engineer

Miami, FL

... Support and DevOps operations Experience in Application Development in one of the following ... hardware and software in critical LOB (line-of-business) systems Hands on experience in ...

Arista Networks

Application Support Engineer

Denver, CO · On-site

$71K - $126K/yr

We leverage the latest advancements in cloud computing, artificial intelligence, and software ... Giving customers direct access to a high-level engineer streamlines the support process and raises ...

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As of Sep 9, 2026, the average hourly pay for software application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

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Application Support Engineer

New York, NY • On-site

OSTTRA
See more jobs at OSTTRAexternal

$80K - $90K/yr

Full-time

Re-posted 9 hours ago

Key responsibilities

  • Provide 2nd-line technical support for core Trade Processing applications across various environments.

  • Monitor system operations, detect anomalies, and initiate incident management processes to resolve issues.

  • Collaborate with development, product, and delivery teams to support software releases, enhancements, and operational improvements.

Job description

Job Overview
About the Role:
The team:
OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to join our team in New York City. In this role, you will provide critical 2nd-line technical support for our core Trade Processing applications, which are hosted across on-premises, client-premises, and cloud environments.
Reporting directly to the Regional Application Support Manager, you will work closely with a global team in a "Follow the Sun" model, ensuring system reliability, optimizing application health, and delivering exceptional service to our financial clients.
Responsibilities and impact:
  • Technical Support & Resolution: Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Utilize strong investigative and problem-solving skills to diagnose and resolve complex issues efficiently.
  • Incident & System Monitoring: Proactively monitor system operations to detect anomalies. Initiate the incident management process by raising service outage tickets and driving swift resolutions.
  • Cross-Functional Collaboration: Work closely with the Development team for 3rd-line escalations, and coordinate with Product and Delivery teams to ensure support readiness for new software releases and enhancements.
  • Continuous Improvement: Lead initiatives focused on proactive application health monitoring, reporting automation, and operational efficiency.
  • Global Handover: Successfully manage the seamless handover of technical issues incoming from EMEA and outgoing to APAC.

What we're looking for:
Fundamental requirement:
  • Experience: 1-2 years of experience in an Application Support, Production Support, or a similar technical role (ideally within the Financial Services industry).
  • Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's degree is a plus).
  • SDLC & JIRA: Strong understanding of the Software Development Life Cycle (SDLC) with proven experience analyzing, prioritizing, and raising development bugs in JIRA.
  • Technical Essentials: Fundamental knowledge of SQL and RDBMS, Strong understanding of Windows and Linux operating systems, basic knowledge of networking topology and fundamentals.
  • Process Knowledge: Solid understanding of Application Support frameworks and ITIL best practices.
  • Flexibility: Ability to participate in occasional weekend work on a rotational basis.

Additional preferred requirements:
  • Scripting: Experience with scripting languages (preferably Python).
  • Monitoring Tools: Familiarity with tools like Grafana or Centreon.
  • Domain Expertise: Awareness of Derivatives products and Trade Processing workflows.
  • Certifications: CCNA or ITIL certifications are a strong advantage.

The location: New York, United States
Right to work requirements:
This role is limited to persons with indefinite right to work in the United States.
Compensation/benefits information:
The anticipated base salary range for this position is $80,000 to $90,000. Final base salary for this role will be based on the individual's geographic location, experience level, skill set, training, licenses and certifications.
Our Benefits: Global vision, local impact
  • At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world.
  • Our approach is built on three core pillars:
  • Global foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well-being.
  • Locally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.
  • Flexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.

The Trust employee ownership plan
Every employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly. This plan reflects our belief that when we work together to build a stronger, more valuable organisation, then all colleagues should benefit from the value we create.
About OSTTRA
We build and operate the infrastructure that the world's post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business.
Today,we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation.We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets.
Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world's most successful private equity firms, and are on a journey of growth and impact.
Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career. Learn more at www.osttra.com.
Equal opportunity employer statement at OSTTRA
We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive and operate the infrastructure that the world's post-trade financial system runs on

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