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Software Application Support Engineer Jobs in Washington

Apptium Technologies

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Application Support Engineer

Reston, VA · On-site

$75K - $85K/yr

The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality ...

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Software Application Support Engineer information

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$20

$54

$82

How much do software application support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for software application support engineer in Washington is $54.97, according to ZipRecruiter salary data. Most workers in this role earn between $43.85 and $64.23 per hour, depending on experience, location, and employer.

What cities in Washington are hiring for Software Application Support Engineer jobs?

Cities in Washington with the most Software Application Support Engineer job openings:

Software Application Support Specialist

Reston, VA • On-site

Cornerstone Defense
Library and Information Services • 51 - 200 employees
Learn more about Cornerstone Defenseexternal

Contractor

Re-posted 7 days ago

Job description

  • Location: Reston, Virginia
  • Type: Contract
  • Job #3044

Title: Software/Application Support Specialist
*Clearance: *Active TS/SCI w/ Polygraph needed to apply *
Company Overview:
Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone's Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.
Software Application Support Specialist
Herndon, VA
The Software Application Support Specialist is responsible for providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this role.
Job Requirements:
  • Serve as the first point of contact for customers seeking technical assistance over a ticketing system.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
  • Performs other related duties as assigned.

Required Experience:
  • Proven experience in Supporting COTS products in a customer support role.
  • Good understanding of computer systems, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
  • Understanding of Ticketing systems.

Desired Experience:
  • Knowledge of the Federal Acquisition lifecycle or commercial contracting.
  • Knowledge of Federal financial systems or commercial accounting.
  • Experience with Federal government contracting and/or program office organizations.

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