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Senior Software Support Engineer Jobs (NOW HIRING)

CoServe Global Solutions

NJ

Responsibilities for this position will include technical support to customers and systems engineers for complex Network Analytics and Discovery software solutions. This individual will troubleshoot ...

IBML

Software Support Engineer

Birmingham, AL · On-site

PURPOSE The Software Technical Support Specialist is a customer-facing role, providing software ... and engineers. The ability to prioritize and balance multiple tasks is required. He/she must be ...

TicketManager

Software Support Engineer

Calabasas, CA · On-site

The Software Support Engineer will be a key member of the Technology team, responsible for developing and maintaining web applications and supporting API development. Responsibilities : • Develop ...

Natera

Software Support Engineer III

Austin, TX · On-site

$80K - $100K/yr

A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the ...

Natera

Software Support Engineer III

$80K - $100K/yr

A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the ...

Ametek

Senior Software Engineer

Madison, WI · On-site

$123K - $162K/yr

The Senior Software Engineer acts as a recognized technical expert and a reference for complex ... Drive performance improvements across algorithms and data pipelines Collaboration & Support

Ametek

Senior Software Engineer

Madison, WI · On-site

$123K - $162K/yr

The Senior Software Engineer acts as a recognized technical expert and a reference for complex ... Drive performance improvements across algorithms and data pipelines Collaboration & Support

Everblue

Senior Software Engineer

Huntersville, NC · On-site

$115K - $151K/yr

The Senior Software Engineer collaborates closely with product management, UX/UI design, quality ... Lead technical discussions, propose solutions, and support engineering leadership in technology ...

Everblue

Senior Software Engineer

Huntersville, NC · On-site

$115K - $151K/yr

The Senior Software Engineer collaborates closely with product management, UX/UI design, quality ... Lead technical discussions, propose solutions, and support engineering leadership in technology ...

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

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Senior Software Support Engineer information

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$75.5K

$143.3K

$192K

How much do senior software support engineer jobs pay per year?

As of Jul 12, 2026, the average yearly pay for senior software support engineer in the United States is $143,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,500.00 and $161,500.00 per year, depending on experience, location, and employer.

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
What cities are hiring for Senior Software Support Engineer jobs? Cities with the most Senior Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
What states have the most Senior Software Support Engineer jobs? States with the most job openings for Senior Software Support Engineer jobs include:
Senior Software Support Engineer jobs near you
Software Support Engineer

Software Support Engineer

CoServe Global Solutions

NJ

Other

Re-posted 2 days ago

Job description

Company Description

To us, CoServe means that "we're in it together" with our business partners. Your priorities are our priorities, and we are vested in your success. This core perspective drives everything we do. We've found that working together is what creates long-term value and profitability. Our mission is to serve you first, and in serving you, we win together. 

Our vision is to help discover the very best talent on the planet.  And then help those people find their ideal work opportunity.  

CoServe's specific focus is IT and Telecommunication.  As serving others has always been our M.O., we have built deep, lasting relationships over the last few decades. These relationships are what make the difference in finding the exact right person at exactly the right time.

Job Description

Our client, a dynamic network management and security software firm supporting global companies in banking, technology, pharmaceuticals and retail, as well as the public sector, seeks an experienced Technical Support Engineer for a full time direct hire opening for the engineering team.


This company is on the cutting edge of a number of technologies, both on premise as well as Cloud / SaaS platforms. The selected candidate will need to be a creative problem solver, resourceful in getting things done, and productive working independently or collaboratively.


Responsibilities for this position will include technical support to customers and systems engineers for complex Network Analytics and Discovery software solutions. This individual will troubleshoot isses dealing with SQL, Unix, perl or shell, and network debugging. A good working knowledge of networking protocols like TCP/IP, ICMP, DHCP, DNS, SNMP, OSPF, BGP/etc. is required. This position involves phone/Internet support as well as interaction with Development, QA, Sales, and Marketing organizations. This position requires the ability to work without close supervision. This position supports a product and a customer base that is growing rapidly. This is both a highly technical position and a position where customer service skills are very important.


Primary responsibilities for this position include:

  • Respond to customer support requests in a timely and professional manner
  • Diagnose problems
  • Recreate problems locally using varying combinations of hardware and software
  • Create and document workarounds
  • Work with Development, QA, and others within the company to resolve product issues
  • Accurately document problem descriptions and resolutions
  • Support Customer Service Engineers





Qualifications

The following qualifications are required for this position:

  • Solid networking knowledge 
  • Solid Unix background
  • Familiarity with shell scripting and perl
  • Virtual machine experience (e.g. VMware/Hyper-V/AWS)
  • Strong communications skills (verbal and written)
  • A demonstrated ability to learn and a strong willingness to work at varied tasks


The following would be helpful for this position:

  • Database experience (SQL, Postgres)
  • Programming/scripting background (C, Java, perl)
  • Security experience
  • Experience with CentOS
  • Firewall, router, and switch management experience
  • Packet-level debugging
  • Technical support experience


** Please note, This position requires a US citizen able to to get security clearance ** 

Additional Information

This is an immediate opportunity!  Please contact us so we can help you get that first interview! 


** Please note, This position requires a US citizen able to to get security clearance ** 

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About CoServe

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2012

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