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Senior Software Support Engineer Jobs (NOW HIRING)

Symbotic

Software Support Engineer

Wilmington, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Enovation Controls

Software Support Engineer

Tulsa, OK · On-site

Support customers / partners and their application developers / integrators in a variety of ways, including building demos, guiding external developers through new features and upgrades. Our software ...

McKesson

Software Support Engineer

Concord, NC · On-site +1

McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this role, you will be responsible for both software development and operational support for McKesson ...

Tyler Technologies, Inc.

Software Engineer

Plano, TX · On-site

Participate in project development and be responsible for Cloud requirements design, implementation and support. Senior Software Engineer - Cloud Platforms The Senior Software Engineer will have ...

Ztek Consulting

Senior Software Engineer

Manhattan, NY · On-site

$135K - $178K/yr

Senior Software Engineer Location: New York, NY - Hybrid Job type: Full-time Job Summary We are ... The ideal candidate will be responsible for designing, developing, and supporting scalable, high ...

Kinective

Senior Software Support Specialist

Gilbert, AZ · On-site

$50K - $70K/yr

A Kinective Senior Support Specialist can interact with a wide range of customers from Branch Level ... software releases.?? * Creates high level knowledge articles for both internal and external use.

New

Kinective

Senior Software Support Specialist

Gilbert, AZ · On-site

$50K - $70K/yr

A Kinective Senior Support Specialist can interact with a wide range of customers from Branch Level ... software releases.?? * Creates high level knowledge articles for both internal and external use.

New

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Senior Software Support Engineer information

See salary details

$75.5K

$143.3K

$192K

How much do senior software support engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for senior software support engineer in the United States is $143,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,500.00 and $161,500.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What cities are hiring for Senior Software Support Engineer jobs?

Cities with the most Senior Software Support Engineer job openings:

What are the most commonly searched types of Software Support Engineer jobs?

The most popular types of Software Support Engineer jobs are:

What states have the most Senior Software Support Engineer jobs?

States with the most job openings for Senior Software Support Engineer jobs include:

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For Senior Software Support Engineer jobs, the most frequently searched job titles are:

Senior Software Support Engineer jobs near you

Software Support Engineer

Wilmington, MA

Symbotic
Computer and Computer Peripheral Equipment and Software Wholesalers • 51 - 200 employees
Learn more about Symboticexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Monitor system performance, respond to alerts, and help maintain high system availability and reliability.

  • Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.

  • Troubleshoot and resolve system issues by collaborating with Software, Hardware, Systems, Controls, and Operations teams.

Symbotic rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems,optimizesystem performance, and continuously improve reliability and uptime.

What we do

Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. Byleveragingremote diagnostic tools, they troubleshoot andoptimizesystem performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhanceSymbotic'snext-generation microsystems.

Whatyou'lldo

  • Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.

  • Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.

  • Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.

  • Monitor system performance, respond to alerts, and helpmaintainhigh system availability and reliability.

  • Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.

  • Identifyrecurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.

  • Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.

  • Analyze system and incident data toidentifytrends, support troubleshooting, and improve visibility into system performance.

  • Develop andmaintaindashboards, reports, runbooks, technical documentation, and training materials.

  • Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.

  • Incorporate customer and site feedback to helpidentifyproduct, process, and operational improvement opportunities.

  • Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.

  • Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.

  • Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

Whatyou'llneed

  • Bachelor's degree in Engineering,Electrical Engineering,Computer Science, ora relatedtechnical field, or equivalent experience.

  • Minimum2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.

  • Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.

  • Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.

  • Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogixexperiencepreferred.

  • Hands-on experience withelectrical and mechanical troubleshooting, ideally in a robotics or automation setting.

  • Proficiencywith Linux/Unix environments and scripting languages such as Python.

  • Experience using or developing dashboards, reporting tools, or systemmonitoringplatforms; familiarity with Tableau, Power BI, or similar tools preferred.

  • Exposure to databases, data warehouses, or knowledge-based systems preferred.

  • Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.

  • Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.

  • Willingness toparticipatein a 10x7 operational support model(Wednesday through Saturday), including an on-call rotation for escalations and critical issues.

  • Ability toworka hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment

  • Up to 10%of travel may berequired. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

  • The employeeis responsible forowning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

#LI-TS1

#LI-Hybrid

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visitwww.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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