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On Call Software Support Engineer Jobs in Texas (NOW HIRING)

Wiliot

Technical Support Engineer

Plano, TX · On-site

... software. You will be the technical point of contact for our customers, ensuring that system ... on-call rotation to manage critical incidents and provide status updates to stakeholders during ...

ASSA ABLOY

Technical Support Engineer

Austin, TX

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ... Participating in the on-call rotation for technical support (with compensation). Your Experience ...

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ... Participating in the on-call rotation for technical support (with compensation). Your Experience ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

Job Summary : eTeam is seeking a Production Support Engineer to provide technical support and ... on-call support and production deployments as needed. Qualifications : Required : • Provide ...

Wise

Technical Support Engineer

Austin, TX

Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly ... You are comfortable working a standard 9-to-5 schedule that includes a once a month on-call ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients ... You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

CEDENT

Production Support Engineer

Westlake, TX · On-site

$40.25 - $52.50/hr

Job Requirements * 8+ years of experience in Production support and on call handling 24/7 ... Experience in programming languages like Java, python, node, Shell scripting. * Exposure to ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Provide on-call support coverage for Sev 1 and Sev 2 customer incidents from 8:00 AM to 8:00 PM Central Time, as part of a rotating schedule. * Collaborate with product management, engineering, and ...

Integritek

Support Engineer

Austin, TX

... software, systems tools and IT processes). Consult with other business units (e.g. application development groups, Field Services Technical Support, etc.) to configure platforms for product ...

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All JobsOn Call Software Support Engineer JobsOn Call Software Support Engineer Jobs in Texas

On Call Software Support Engineer information

What is the difference between On Call Software Support Engineer vs Customer Support Technician?

AspectOn Call Software Support EngineerCustomer Support Technician
CredentialsTypically requires a degree in Computer Science or related field, plus technical certificationsOften requires a high school diploma or associate degree, with some technical certifications
Work EnvironmentPrimarily office-based, with on-call shifts for troubleshootingCustomer-facing roles, often in call centers or retail locations
Employer & IndustryTech companies, software providers, IT servicesRetail, telecom, consumer electronics
Search & Comparison IntentTechnical troubleshooting, software support, on-call rolesCustomer service, technical assistance, support roles

The On Call Software Support Engineer focuses on resolving complex software issues, often during on-call shifts, requiring technical expertise and certifications. In contrast, Customer Support Technicians handle general customer inquiries and basic troubleshooting, usually in a customer-facing environment. Both roles support users but differ in technical depth and work setting.

What are the most commonly searched types of Software Support Engineer jobs in Texas? The most popular types of Software Support Engineer jobs in Texas are:
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On Call Software Support Engineer jobs near you
Ground Software Development and Operations Engineer

Ground Software Development and Operations Engineer

Intuitive Machines LLC

Houston, TX • On-site

Full-time

Posted yesterday

Job description

Ground Software Development and Operations Engineer

Houston, TX

About Intuitive Machines:

Intuitive Machines is an innovative and cutting-edge space company making cislunar space accessible to both public and private customers. Our mission is to further science and exploration, communications, and economic progress from the Earth to the Moon and beyond. With multiple NASA lunar missions in development and additional private missions on our manifest, we pride ourselves in supporting NASA, our customers, and the nation in paving the way to return humans to the surface of the Moon. Our world-class team includes experts in all aspects of spacecraft subsystems design, development, and test, on-orbit operations, and safety.

About the Position:

The Lunar Data Network (LDN) Ground Software Development and Operations Engineer will be part of the LDN Ground Software team and assist in developing ground software tools, interfaces, and real-time operations console frameworks. Aside from the development work, this role will also involve key participation on the real-time console team supporting the LDN ground network infrastructure immediately following the launch of IM-3 and Altus-1 later this year. This console is primarily ground software support which is able to fix displays, perform data post-processing, access back-end processes, troubleshoot networking issues, and troubleshoot RF issues. They work hand-in-hand with flight software support to ensure that the interface between flight and ground is properly meshing. This will include 8-hour shift work, with the possibly of working overnight shifts, and being part of a specialist on-call roster.

Responsibilities:

  • Become familiar with IM’s Space Data Network architecture and associated technologies to provide data services between Earth and initially the cislunar space.
  • Respond to real-time ground software events and anomalies to minimize service impacts.
  • Collaborate with other members of the Operations Team in troubleshooting and problem resolution.
  • Participate in simulations and operational rehearsals.
  • Participate in agile sprints with ground software team to help deliver features, perform integration and quality assurance testing.
  • Software Development activities including writing features, unit tests, console scripts and debugging.

Requirements:

  • Bachelor’s degree in engineering, computer science, or a related field and a minimum 3-5 years of experience in ground software development
  • Experience with Git/GitLab version control systems
  • Experience in at least one backend Framework (ASP.NET, Flask, etc)
  • Proficiency with Linux commands, system tools, and bash scripting
  • Experience with JIRA and Agile development processes
  • Ability to support shift work and off-hours operations as required
  • Strong operational discipline and attention to detail
  • Good verbal and written communication skills

Desired:

  • Knowledge of or exposure in one of the following technical disciplines is highly desired:
    • Experience in satellite communications, space relay networks, or ground station operations
    • Experience working in a real-time console or operations center environment c. Experience with automation and scripting
  • Knowledge and experience with Docker Images/Containers
  • Knowledge and experience with Amazon Web Services (AWS)
  • Knowledge and experience with Grafana or other data visualization tools

US EEO Statement:

Intuitive Machines is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.