ZipRecruiter

Log In

1

Software Developer Support Jobs (NOW HIRING)

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle. They are seeking a Developer Support Engineer to serve as the ...

Probity Inc.

JR Software Developer

Chantilly, VA · On-site

$65K - $85K/yr

The tools are used by analysts and data scientists in support of the customer's mission. Specifically seeking candidates with experience in software development and data engineering. Required ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$150K/yr

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the ... About the Role We're hiring a Developer Support Engineer to serve as the technical front line for ...

80/20, LLC

Software Developer

Columbia City, IN · On-site

The Software Developer supports the development, maintenance, and support of business applications using Microsoft-based technologies. This role focuses on resolving software bugs and issues ...

247Hire

Developer Support Engineer

Tallahassee, FL · On-site

$119K/yr

Project Overview The Developer Support Engineer works within the Developer Ecosystem Success ... Experience in software development and developer operations * Experience working in a fast paced ...

Jobgether

$106K/yr

Identify, reproduce, and document software defects and collaborate with Engineering on resolution ... Support integrations involving REST APIs and third-party systems, helping diagnose data flow and ...

80/20, LLC

Software Developer

Columbia City, IN · On-site

The Software Developer supports the development, maintenance, and support of business applications using Microsoft-based technologies. This role focuses on resolving software bugs and issues ...

Carter Support Services

Software Developer

Houston, TX · On-site

Carter Support Services Location: Houston Position Summary Carter Support Services is seeking a skilled and motivated Software Developer to design, develop, and maintain software solutions that ...

Carter Support Services

Software Developer

Atlanta, GA · On-site

Carter Support Services Location: Atlanta, Georgia Position Summary Carter Support Services is seeking a skilled and motivated Software Developer to design, develop, and maintain software solutions ...

Carter Support Services

Software Developer

Houston, TX · On-site

Carter Support Services Location: Houston Position Summary Carter Support Services is seeking a skilled and motivated Software Developer to design, develop, and maintain software solutions that ...

Carter Support Services

Software Developer

Atlanta, GA · On-site

Carter Support Services Location: Atlanta, Georgia Position Summary Carter Support Services is seeking a skilled and motivated Software Developer to design, develop, and maintain software solutions ...

Carter Support Services

Software Developer

Houston, TX · On-site

Carter Support Services Location: Houston Position Summary Carter Support Services is seeking a skilled and motivated Software Developer to design, develop, and maintain software solutions that ...

Procede Software

Software Developer

Solana Beach, CA · On-site +1

$120K - $180K/yr

The Software Developer is part of an agile development team responsible for building enterprise ... Experience supporting or leading the migration of legacy on-premises monolithic applications to ...

Carter Support Services

Software Developer

Atlanta, GA · On-site

Carter Support Services Location: Atlanta, Georgia Position Summary Carter Support Services is seeking a skilled and motivated Software Developer to design, develop, and maintain software solutions ...

Carter Support Services

Software Developer

Atlanta, GA · On-site

Carter Support Services Location: Atlanta, Georgia Position Summary Carter Support Services is seeking a skilled and motivated Software Developer to design, develop, and maintain software solutions ...

Procede Software

Software Developer

Solana Beach, CA · On-site

The Software Developer is part of an agile development team responsible for building enterprise ... Experience supporting or leading the migration of legacy on-premises monolithic applications to ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsDesktop Engineer JobsSoftware Developer Support Jobs

Software Developer Support information

See salary details

$48K

$111.8K

$166K

How much do software developer support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for software developer support in the United States is $111,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Developer Support vs Software Engineer?

AspectSoftware Developer SupportSoftware Engineer
Primary RoleProvides technical assistance, troubleshooting, and support for software productsDesigns, develops, and maintains software applications and systems
Required SkillsCustomer service, troubleshooting, basic codingAdvanced programming, system design, software architecture
Work EnvironmentSupport centers, client sites, help desksDevelopment teams, R&D labs, tech companies
CertificationsOften includes certifications like CompTIA, Microsoft, or vendor-specific support certsTypically requires degrees in CS or related fields, with certifications like AWS, Cisco, or programming certifications

In summary, Software Developer Support focuses on assisting users and troubleshooting existing software, while Software Engineers are involved in creating and designing new software solutions. Both roles require technical knowledge, but their responsibilities and work environments differ significantly.

What cities are hiring for Software Developer Support jobs?

Cities with the most Software Developer Support job openings:

What states have the most Software Developer Support jobs?

States with the most job openings for Software Developer Support jobs include:

What are popular job titles related to Software Developer Support jobs?

For Software Developer Support jobs, the most frequently searched job titles are:

Infographic showing various Software Developer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $111,845 per year, or $53.8 per hour.

Developer Support Engineer

Cambridge, MA • On-site

Blitzy
See more jobs at Blitzyexternal

$152K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle. They are seeking a Developer Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive impact on customer outcomes.
Responsibilities:
• You act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solving
• You diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrations
• You reproduce issues systematically to isolate root causes and deliver clear paths to resolution
• You submit high-quality engineering tickets with thorough context—or implement fixes directly when appropriate
• You own escalations end-to-end, maintaining clear communication and driving issues to resolution
• You identify patterns across support cases that reveal opportunities for product improvements
• You become fluent in how Blitzy’s agent-driven system works, enabling faster diagnosis over time
• You represent the voice of the customer in Engineering and Product discussions
• You produce clear documentation, workarounds, and recommended practices that prevent future issues
• You help establish the standards and processes that will scale our support function
• Primary technical contact for Enterprise and Pro users
• Investigation and diagnosis of platform issues
• End-to-end ownership of escalations
• Creation of workarounds and recommended practices
• Log analysis, trace analysis, and debugging
• Issue reproduction in local and staging environments
• Root cause identification across distributed systems
• Code-level debugging when needed
• Submission of detailed engineering tickets
• Direct implementation of fixes when appropriate
• Collaboration on reliability improvements and agent behavior tuning
• Representation of customer needs in product discussions
• Documentation creation and maintenance
• Pattern identification for proactive improvements
• Foundation-setting for support engineering as we scale
• Knowledge base development
Qualifications:
Required:
• 2–5 years of experience in software engineering, technical support, platform support, or a debugging-heavy technical role
• Strong problem-solving skills with ability to analyze logs, traces, stack traces, APIs, and distributed systems behavior
• Comfortable reading and modifying code (Python or TypeScript strongly preferred)
• Excellent communication skills with both technical and non-technical audiences
• Ability to remain calm under pressure during escalations or complex customer situations
• Curiosity and resourcefulness in learning complex systems
• Excitement about onsite collaboration with engineering and product teams
Preferred:
• Experience supporting developer tools, APIs, SDKs, or enterprise software platforms
• Familiarity with cloud infrastructure, containers, CI/CD, or modern DevOps tooling
• Experience with AI/ML systems or model-driven automation
• Contributions to open-source projects or internal tooling
• Background in customer-facing engineering roles
• Track record of translating customer feedback into product improvements
Company:
Blitzy is a Generative AI software platform that aims to automate custom software development. Founded in 2023, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply