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Remote Software Support Engineer Jobs (NOW HIRING)

Gnostech LLC

Software Engineer (US-Remote)

OR · Remote

Software Engineer (US-Remote) ID: 1191 Location: US-Remote or Marlton, NJ area Description A ... Apply secure coding practices and support DevSecOps workflows. * Utilize AI-assisted development ...

My3Tech Inc

Software Engineer

Columbus, IN · Remote

Remote Software Engineer Location: Indianapolis, IN (100% Remote) Length: 6 month+ This role will ... Strong development background working with Azure, primarily in backend development in support of ...

Daifuku

Software Support Specialist I

Phoenix, AZ · On-site +1

$70K - $94K/yr

With hundreds of engineers inhouse, the company designs, manufactures, integrates, and installs the ... Provides remote and on-site troubleshooting including resolution of software and hardware issues

Fieldguide

Software Engineer, Production Support

$150K - $180K/yr

About the Role We are building a new engineering-led production support function, and as a Software Engineer, Production Support , you will operate at the intersection of support, product, and ...

EOS Defense Systems

Senior Software Engineer

Huntsville, AL · On-site +1

$116K - $154K/yr

... for Remote Weapon Station (RWS) platforms. This role focuses on the evolution of Java-based ... Modify existing Java software to support and interface with new hardware payloads and advanced ...

ShipScience

Support Engineer

Los Gatos, CA · Remote

$110K - $150K/yr

Support Engineer Enterprise SaaS | ShipScience Remote (U.S.) | Reports to CTO | Full-time What this ... Work closely with Product and Engineering teams to identify, reproduce, and prioritize software ...

Changeis

Senior Software Engineer

$125K - $165K/yr

Remote * Software Engineer III: 6-10 years experience * Software Engineer IV: 11-15 years ... NET Software Engineer to support our work with the Supply Chain Systems Team. This role is heavily ...

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All JobsRemote Software Support Engineer Jobs

Remote Software Support Engineer information

See salary details

$39.5K

$90.7K

$166.5K

How much do remote software support engineer jobs pay per year?

As of Jun 20, 2026, the average yearly pay for remote software support engineer in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
More about Remote Software Support Engineer jobs
What cities are hiring for Remote Software Support Engineer jobs? Cities with the most Remote Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
What states have the most Remote Software Support Engineer jobs? States with the most job openings for Remote Software Support Engineer jobs include:
What job categories do people searching Remote Software Support Engineer jobs look for? The top searched job categories for Remote Software Support Engineer jobs are:
Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 8% Part Time, and 30% Contract. Highlights an 100% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Software Support Analyst II

Software Support Analyst II

i3 Verticals

Nashville, TN • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

JOB TITLE: Software Support Analyst Tier II

DEPARTMENT: Public Admin & ERP

REPORTS TO: Team Lead

JOB LOCATION: Remote (U.S. based)

TRAVEL: 5-10% travel required

SUMMARY OF POSITION:

The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations.  The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
  • Build and maintain effective relationships with team members, management, in-house software developers and clients.
  • Identify, troubleshoot and resolve application issues.
  • Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
  • Document all reported issues and task details; analyze gathered data.
  • Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): 

  • High school diploma or equivalent
  • Two (2) years related experience
  • Must have a proficient understanding of computer and technical concepts
  • Must have strong troubleshooting skills
  • Must have strong verbal and written communication skills
  • Ability to prioritize workload and manage multiple responsibilities effectively

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): 

  •  Associate’s degree or higher from a college or university is preferred

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