ZipRecruiter

Log In

2

Remote Software Support Engineer Jobs in Ohio (NOW HIRING)

Booz Allen Hamilton

Remote Sensing Software Engineer

Dayton, OH · On-site +1

$69K - $158K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Sensing Software Engineer The Opportunity At Booz Allen, you'll join a team using advanced ... Support orbital modeling tasks, such as SGP4, TLE ingestion, or basic pose estimation * Conduct ...

Booz Allen Hamilton

Remote Sensing Software Engineer

Dayton, OH · On-site +1

$69K - $158K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Sensing Software Engineer The Opportunity: At Booz Allen, you'll join a team using advanced ... Support orbital modeling tasks such as SGP4, TLE ingestion, or basic pose estimation. * Conduct ...

Booz Allen Hamilton

Remote Sensing Software Engineer

Dayton, OH · On-site +1

$69K - $158K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Sensing Software Engineer The Opportunity: At Booz Allen, you'll join a team using advanced ... Support orbital modeling tasks such as SGP4, TLE ingestion, or basic pose estimation. * Conduct ...

Booz Allen Hamilton, Inc.

Software Engineer

Dayton, OH · On-site +1

$69K - $158K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: No Job Number: R0244514 Location: Dayton,OH,US Share job via: Share Software Engineer ... To support engagement and effective communication, employees working virtually are generally ...

Booz Allen Hamilton, Inc.

Software Engineer

Beavercreek, OH · On-site +1

$69K - $158K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: Hybrid Job Number: R0242981 Location: Beavercreek,OH,US Share job via: Share Software ... To support engagement and effective communication, employees working virtually are generally ...

GRVTY

Software Engineer, Senior

Dayton, OH · On-site +1

$119K - $157K/yr

Design, develop, and maintain Python-based software tools supporting optical signature modeling ... Background in signal processing, image processing, or remote sensing data workflows. * Experience ...

GRVTY

Software Engineer, Senior

Dayton, OH · On-site +1

$119K - $157K/yr

Design, develop, and maintain Python-based software tools supporting optical signature modeling ... Background in signal processing, image processing, or remote sensing data workflows. * Experience ...

next page

Showing results 1-20

All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Ohio

Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the most commonly searched types of Software Support Engineer jobs in Ohio?

The most popular types of Software Support Engineer jobs in Ohio are:

What are popular job titles related to Remote Software Support Engineer jobs in Ohio?

For Remote Software Support Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in Ohio look for?

The top searched job categories for Remote Software Support Engineer jobs in Ohio are:

What cities in Ohio are hiring for Remote Software Support Engineer jobs?

Cities in Ohio with the most Remote Software Support Engineer job openings:

Remote Software Support Engineer jobs near you

Field Support Engineer, Controls

Rockwell Automation, Inc.

Columbus, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Rockwell Automation rating

7.9

Company rating: 7.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

200th of 489 rated machine equipment manufacturers

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
As a field Support Engineer, you will be asked to travel throughout your assigned service area with a company vehicle to build customer relations and apply your technical expertise to on-site projects as you oversee field service deliverables, establish operational quality and assure customer satisfaction. You will provide customer support by performing on-site installation services and oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system and serve as company liaison with customers on administrative and technical matters for assigned projects. You can expect day and overnight trips. You will report to the Territory Services Manager and work from the Columbus, Ohio area. Your work will be primarily remote, with 50% commutable travel to customers within the region.
Your Responsibilities:
  • You will perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
  • You will provide services to support the installation, startup, maintenance, and operation of automation control systems and advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products that comprise these systems.
  • You will evaluate and approve operational quality of system equipment and serve as company liaison to the customer for multiple topics.
  • You will participate in the establishment, measurement, and achievement of customer satisfaction metrics.
  • You will develop and write documentation (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix...).
  • You will need to communicate with Rockwell Automation and customer management regarding project details.

The Essentials - You Will Have:
  • Bachelor's Degree
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • The ability to travel 50% of the time.
  • A valid drivers license.

The Preferred - You Might Also Have:
  • Bachelor's Degree in Manufacturing, Industrial Automation, Engineering, or Technology-related field
  • Typically requires minimum 5+ years of related experience
  • Experience in industrial automation in Pharmaceutical, Food & Beverage, Metals, Water/Wastewater or others
  • PLC programming experience, using RSLogix 5, 500, 5000, and FactoryTalk Studio software
  • Studio5000, ControlLogix, CompactLogix
  • PowerFlex products and applications
  • Ethernet/IP, Stratix Switches
  • Servo/Motion control
  • Low Voltage PowerFlex Drives or Medium Voltage Drives
  • Multiple networks, including EtherNet, ControlNet, and DeviceNet

What We Offer:
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

This position is part of a job family. Experience will be the determining factor for position level and compensation.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid
#LI-AC1
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

What Rockwell Automation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Rockwell Automation logo

About Rockwell Automation

Sourced by ZipRecruiter

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Industry

Industrial automation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

Year founded

1903

Social media

FacebookTwitter

View All Rockwell Automation Jobs

Apply