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Remote Software Support Engineer Jobs in Ohio (NOW HIRING)

Ace IT Careers

Remote Software Tester

Columbus, OH · Remote

Join Ace IT Careers as a Remote Software Tester and Kickstart Your IT Career! Ace IT Careers is ... software developers to ensure the delivery of high-quality applications. Requirements ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

United States; Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type ... We deliver security software and solutions where trust and openness are of the highest importance ...

Smartwork IT Services

Toronto, ON (Remote) Incident Management & Reporting * Monitor, log, and track incidents through ticketing systems with complete documentation. * Ensure timely acknowledgment, classification, and ...

GARGI TECHNOLOGIES INC

Software Engineer

Ohio City, OH · On-site +1

Support CI/CD pipelines and deployment processes. * Stay updated with emerging technologies and ... Ohio, USA (Onsite/Hybrid/Remote depending on company policy) Tools & Technologies Requirement

Epsilon Systems Solutions

$113K - $155K/yr

... supporting the National Air and Space Intelligence Center (NASIC), WPAFB, Ohio. The Dayton division ... Assists senior Software Engineers with routine assignments. * Applies fundamental knowledge of ...

Navstar

Software Engineer II (SE2 - Remote)

Dayton, OH · On-site +1

... supporting the National Air and Space Intelligence Center (NASIC), WPAFB, Ohio. The Dayton division ... Assists senior Software Engineers with routine assignments. * Applies fundamental knowledge of ...

ERP Suites

AI Software Engineer

Loveland, OH · On-site +1

As an AI Software Engineer, you will design, develop, deploy, and support AI-powered applications ... Although the position will be remote, there might be some occasional travel to ERPS facilities or ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Ohio? The most popular types of Software Support Engineer jobs in Ohio are:
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What cities in Ohio are hiring for Remote Software Support Engineer jobs? Cities in Ohio with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you

Remote Software Tester

Ace IT Careers

Columbus, OH • Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted yesterday

Job description

Join Ace IT Careers as a Remote Software Tester and Kickstart Your IT Career!

Ace IT Careers is looking for motivated individuals to fill the role of Remote Software Tester. This position offers an excellent opportunity to develop your skills in software testing while working remotely. Whether you are starting fresh or looking to expand your knowledge, this role provides paid training and real project experience to grow your career in IT.

As a Software Tester, you will be responsible for identifying defects, executing test cases, and collaborating closely with software developers to ensure the delivery of high-quality applications.

Requirements

Qualifications:

  • No prior experience necessary; training will be provided.
  • Basic knowledge of computers and software is beneficial.

Skills:

  • Keen attention to detail and analytical skills.
  • Eagerness to learn manual and automated testing techniques.
  • Familiarity with test case execution and bug reporting is an advantage.
  • Ability to use common office productivity tools.

Personal Attributes:

  • Strong communication skills for remote collaboration.
  • Self-motivated and disciplined to work remotely.
  • Open to learning and adapting to new tools and technologies.

Other Requirements:

  • Reliable high-speed internet connection and a quiet workspace.
  • Commitment to attend and actively participate in training sessions.

Additional Information:

  • Paid comprehensive training covering Manual Testing, Automation Testing, API Testing, and CI/CD principles.
  • Opportunities to work on real-world projects and receive mock interview coaching.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home

Apply