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Remote Software Support Engineer Jobs in Ohio (NOW HIRING)

Software Engineer

Columbus, OH · Remote

$125K - $165K/yr

Austin, TX; Los Angeles, CA; or fully remote. Our Tech Stack: PHP/Laravel, Vue.js, MySQL, DynamoDB ... Whether that's raising the quality bar in code review, surfacing a pattern you're seeing in support ...

Software Engineer

Columbus, OH · Remote

$125K - $165K/yr

Austin, TX; Los Angeles, CA; or fully remote. Our Tech Stack: PHP/Laravel, Vue.js, MySQL, DynamoDB ... Whether that's raising the quality bar in code review, surfacing a pattern you're seeing in support ...

Showing results 41-60

Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are the most commonly searched types of Software Support Engineer jobs in Ohio?

The most popular types of Software Support Engineer jobs in Ohio are:

What job categories do people searching Remote Software Support Engineer jobs in Ohio look for?

The top searched job categories for Remote Software Support Engineer jobs in Ohio are:

What cities in Ohio are hiring for Remote Software Support Engineer jobs?

Cities in Ohio with the most Remote Software Support Engineer job openings:

Remote Sensing OPIR Engineer - #897

Allen Integrated Solutions

Dayton, OH • On-site, Remote

$56 - $75/hr

Full-time

Posted 8 days ago


Job description

Remote Sensing OPIR Engineer - #897
Clearance Required: TS/SCI
Minimum Years' Experience: 2 years of experience in EO/IR algorithm development.
Dayton, Ohio - 100% onsite
Overall Assignment Description:
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Position Overview
Allen Integrated Solutions is seeking a highly skilled Remote Sensing OPIR Engineer to support the National Geospatial-Intelligence Agency (NGA) in infrared sensing, space-based missile warning systems, data exploitation, and algorithm development. The ideal candidate will possess a strong technical background in electro-optical/infrared (EO/IR) systems, infrared phenomenology, Overhead Persistent Infrared (OPIR) data analysis, and remote-sensing software development.
This role requires demonstrated experience working with complex sensor systems, developing and testing advanced analytical capabilities, and collaborating with government, industry, and research partners on next-generation sensing technologies.
Responsibilities
  • Support the prototyping and development of advanced OPIR data-processing algorithms and their transition into operational environments.
  • Evaluate and troubleshoot data-processing pipelines, identify anomalies, and coordinate remediation strategies.
  • Support the development of white papers, technical documentation, and technology-transition plans.
  • Collaborate with research organizations, Department of Defense stakeholders, Intelligence Community organizations, and external agencies.
Required Qualifications
  • Active TS/SCI clearance.
  • Bachelor's degree in computer engineering, physics, computer science, or a related technical field.
  • At least two years of experience in EO/IR algorithm development.
  • Advanced understanding of EO/IR signal processing, artificial intelligence and machine learning applications, and target-system phenomenology.
  • Detailed experience with OPIR data formats and processing pipelines.
  • Advanced Python development skills.
  • Strong analytical and problem-solving skills, including the ability to diagnose sensor-performance issues, data anomalies, and software problems.
Desired Qualifications
  • Direct experience performing OPIR analysis.
  • Master's degree in computer engineering, physics, computer science, or a related technical field.
  • Experience collaborating with NGA, NASIC, or other Intelligence Community organizations.