... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
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... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
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... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
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... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Senior Software Engineer
Dublin, OH · On-site +1
$118K - $156K/yr
Hybrid - Dublin, Ohio (3 days) Remote (2 days) Full-time, Exempt We're constantly developing new ... Participate in deployments and support applications after release. * Mentor engineers on best ...
Senior Software Engineer
Dublin, OH · On-site +1
$118K - $156K/yr
Hybrid - Dublin, Ohio (3 days) Remote (2 days) Full-time, Exempt We're constantly developing new ... Participate in deployments and support applications after release. * Mentor engineers on best ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Quick apply
... remote monitoring, software support, spare parts programs, and system optimization initiatives. The ... Coordinate with engineering, technical support, and field service teams to ensure timely resolution ...
Senior Software Engineer
Dublin, OH · On-site +1
$115K - $152K/yr
Hybrid - Dublin, Ohio (3 days) Remote (2 days) Full-time, Exempt We're constantly developing new ... Participate in deployments and support applications after release. * Mentor engineers on best ...
Senior Software Engineer
Dublin, OH · On-site +1
$115K - $152K/yr
Hybrid - Dublin, Ohio (3 days) Remote (2 days) Full-time, Exempt We're constantly developing new ... Participate in deployments and support applications after release. * Mentor engineers on best ...
Remote Software Support Engineer information
What does a Remote Software Support Engineer do?
A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.
What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?
To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.
What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?
Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Ohio? The most popular types of Software Support Engineer jobs in Ohio are:
What are popular job titles related to Remote Software Support Engineer jobs in Ohio? For Remote Software Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Ohio look for? The top searched job categories for Remote Software Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Remote Software Support Engineer jobs? Cities in Ohio with the most Remote Software Support Engineer job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 26 days ago
Be an early applicant
Honeywell rating
8.3
Based on 178 frontline employees who took The Breakroom Quiz
66th of 518 rated manufacturers
Job description
Job Description
The Customer Success Manager is responsible for ensuring long-term operational success, system reliability, and business value realization for customers using Intelligrated's material handling automation and lifecycle services portfolio. This role serves as the strategic partner for distribution centers, e-commerce fulfillment operations, and manufacturing sites that rely on Intelligrated's automated conveyor systems, AS/RS, sortation, robotics, machine controls, and Warehouse Execution Software (WES).
In this role, the CSM will act as the primary advocate for assigned customers, aligning Intelligrated's technical, service, and commercial resources to support system performance, reduce operational risk, and drive adoption of lifecycle services such as preventive maintenance, remote monitoring, software support, spare parts programs, and system optimization initiatives.
The CSM will guide customers through the entire lifecycle-from system commissioning and ramp-up through steady-state operations, modernization, and continuous improvement-ensuring that automation assets deliver maximum uptime, throughput, and ROI.
Responsibilities
KEY RESPONSIBILITIES
Customer Relationship & Strategic Account Leadership
Lifecycle Services Management
Operational Performance & Data-Driven Insights
Cross-Functional Collaboration
Commercial & Contract Management
Qualifications
YOU MUST HAVE
WE VALUE
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date:
The annual base salary range for this position is $92,800-115,900K. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
The Customer Success Manager is responsible for ensuring long-term operational success, system reliability, and business value realization for customers using Intelligrated's material handling automation and lifecycle services portfolio. This role serves as the strategic partner for distribution centers, e-commerce fulfillment operations, and manufacturing sites that rely on Intelligrated's automated conveyor systems, AS/RS, sortation, robotics, machine controls, and Warehouse Execution Software (WES).
In this role, the CSM will act as the primary advocate for assigned customers, aligning Intelligrated's technical, service, and commercial resources to support system performance, reduce operational risk, and drive adoption of lifecycle services such as preventive maintenance, remote monitoring, software support, spare parts programs, and system optimization initiatives.
The CSM will guide customers through the entire lifecycle-from system commissioning and ramp-up through steady-state operations, modernization, and continuous improvement-ensuring that automation assets deliver maximum uptime, throughput, and ROI.
Responsibilities
KEY RESPONSIBILITIES
Customer Relationship & Strategic Account Leadership
- Serve as the trusted advisor and single point of contact for operational leaders, engineering teams, and maintenance managers at customer sites.
- Develop a deep understanding of each customer's fulfillment strategy, throughput goals, peak-season requirements, and automation roadmap.
- Conduct regular executive business reviews focused on KPIs such as system uptime, MTBF, MTTR, throughput performance, and SLA adherence.
- Translate customer goals into actionable lifecycle service plans and modernization strategies.
Lifecycle Services Management
- Oversee delivery of Intelligrated lifecycle services including preventive maintenance, field service dispatch, remote support, controls/software support agreements, and spare parts programs.
- Monitor system health and service activity to proactively identify risks, bottlenecks, and emerging performance issues.
- Coordinate with engineering, technical support, and field service teams to ensure timely resolution of escalations.
- Track asset lifecycle stages to create customer roadmaps which provide recommend upgrades, retrofits, and obsolescence mitigation strategies for customers.
Operational Performance & Data-Driven Insights
- Analyze system performance data, service reports, and system logs to identify trends and improvement opportunities.
- Present insights to customers with clear recommendations for operational optimization, maintenance strategy adjustments, or software tuning.
- Support continuous improvement initiatives such as throughput optimization, labor reduction, and peak-season readiness planning.
- Identify improvements for process where gaps between cross disciplines exist.
Cross-Functional Collaboration
- Partner with Sales, Project Management, Engineering, R&D, Parts and Technical Support to ensure seamless transitions from installation to steady-state operations.
- Provide customer feedback to product and engineering teams to influence future enhancements in automation equipment, robotics, and software.
- Collaborate with Intelligrated's service delivery teams to ensure SLA compliance and consistent service quality.
Commercial & Contract Management
- Manage lifecycle service agreements, renewals, and expansions, ensuring customers understand the value and scope of Intelligrated's offerings.
- Identify opportunities for additional services such as system audits, controls upgrades, software enhancements, and modernization projects.
- Support forecasting and account planning activities.
Qualifications
YOU MUST HAVE
- Experience in customer success, account management, or service delivery.
- Significant and relatable experience managing projects or programs.
- Ability to interpret technical data, service reports, and operational KPIs.
- Excellent communication skills with the ability to engage both technical and executive stakeholders.
- Proven ability to manage complex accounts with mission-critical operations.
WE VALUE
- Six Sigma, or similar certifications.
- Experience supporting large distribution centers, e-commerce fulfillment operations, or manufacturing facilities.
- Familiarity with Intelligrated systems, services, and solutions.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date:
The annual base salary range for this position is $92,800-115,900K. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
What Honeywell employees say
Pay
Benefits
Hours and flexibility
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Get the full story on Breakroom
About Honeywell
Sourced by ZipRecruiter
Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.
Industry
Furniture manufacturing
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
1906