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Remote Software Support Engineer Jobs in Ohio (NOW HIRING)

Epsilon Systems Solutions

$67 - $90/hr

... supporting the National Air and Space Intelligence Center (NASIC), WPAFB, Ohio. The Dayton division ... Engineer III to join our dynamic team on a remote basis, building secure, scalable, and high ...

Epsilon Systems Solutions

$142K - $188K/yr

Applying advanced knowledge software engineering, computer science and information technology ... Writing skills are necessary to support the continual development of both technical reports and ...

Rackner

Software Engineer TS/SCI

Dayton, OH · Remote

Dayton, OH (Remote but willing to travel) Clearance: Active TS/SCI required Employment Type: Full-Time About the Role Rackner is seeking a highly skilled Software Engineer to support mission-critical ...

Rackner

Software Engineer TS/SCI

Dayton, OH · Remote

Dayton, OH (Remote but willing to travel) Clearance: Active TS/SCI required Employment Type: Full-Time About the Role Rackner is seeking a highly skilled Software Engineer to support mission-critical ...

Rackner

Software Engineer TS/SCI

Dayton, OH · Remote

Dayton, OH (Remote but willing to travel) Clearance: Active TS/SCI required Employment Type: Full-Time About the Role Rackner is seeking a highly skilled Software Engineer to support mission-critical ...

SciTec

Senior Software Engineer

Dayton, OH · On-site +1

$119K - $157K/yr

... we have supported Department of Defense customers by developing innovative remote sensing ... We are seeking a Senior Software Engineer to design, develop, and sustain high-quality software ...

SciTec

Senior Software Engineer

Dayton, OH · On-site +1

$119K - $157K/yr

... we have supported Department of Defense customers by developing innovative remote sensing ... We are seeking a Senior Software Engineer to design, develop, and sustain high-quality software ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
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Remote Software Support Engineer jobs near you
AI/ML Software Engineer

AI/ML Software Engineer

Frontier Technology Inc.

Dayton, OH • On-site, Remote

Full-time

Posted 2 days ago

Job description

Overview
FTI Defense is seeking an AI/ML Software Engineer to design, build, and deploy secure, scalable software and data systems that support mission operations, analytics, and simulation environments. This role is for a hands-on engineer and someone who loves writing code, building systems end-to-end, and solving real-world technical challenges in secure, distributed environments.
FTI Defense delivers mission-focused solutions to the Department of Defense (DoD/DoW) and Intelligence Community (IC) through advanced engineering, digital transformation, and program execution expertise. We help our customers solve complex challenges by integrating people, process, and technology.
Responsibilities
Software Design & Development
  • Design and implement APIs, data pipelines, and simulation runtime logic that connect and enable mission applications.
  • Develop software using modern programming languages such as Java, Python, C++, or TypeScript/Angular.
  • Write clean, testable, and maintainable code following secure coding and software engineering best practices.
  • Build and integrate modular microservices to improve scalability, maintainability, and interoperability.

Cloud & Containerized Environments
  • Build and deploy containerized, cloud-native services using Docker, Kubernetes, and CI/CD pipelines (GitLab, Jenkins, or equivalent).
  • Implement Infrastructure-as-Code and automation scripts to accelerate deployment and configuration management.
  • Contribute to secure deployments across hybrid or disconnected environments (IL4-IL6, AWS GovCloud, or on-prem).

Systems Integration & Distributed Computing
  • Develop distributed systems and data integration frameworks using message buses such as Kafka or Redis.
  • Engineer data flow between analytic, AI, and simulation components to support real-time mission use cases.
  • Collaborate with system engineers and architects to ensure interoperability across software ecosystems.

Data & Analytics Integration
  • Build and manage databases (PostgreSQL, MongoDB, graph DBs) and model complex data relationships.
  • Develop data services that feed analytics pipelines or integrate AI/ML outputs into runtime systems.
  • Work with serialization and exchange formats such as JSON, Protobuf, GeoJSON, or KML.

Security, Testing & Sustainment
  • Write, test, and deploy software within secure or classified environments.
  • Automate testing and monitoring to ensure performance, reliability, and repeatable deployments.
  • Support the transition of prototypes to operational systems, focusing on maintainability and observability.

Education/Qualifications
Minimum Requirements:
  • Must be a U.S. citizen and be willing to obtain and maintain a security clearance, as needed.
  • 6-10+ years of professional software engineering experience.
  • 3+ years of professional experience with DevSecOps, Zero-Trust, or ATO/RMF processes in Department of Defense (DoD/DoW) environments.
  • Strong full-stack or systems engineering background.
  • Proficiency in one or more of the following languages: Java, Python, C++, or TypeScript/Angular.
  • Experience building containerized, cloud-native solutions using Docker, Kubernetes, and CI/CD pipelines.
  • Complete understanding of distributed systems and message buses (Kafka, Redis, etc.).
  • Experience developing or integrating analytics and AI models into production systems.

Preferred Qualifications:
  • Experience deploying code in IL4-IL6 or edge/disconnected environments.
  • Familiarity with databases such as PostgreSQL, MongoDB, or graph databases.
  • Knowledge of Infrastructure-as-Code (Terraform, CloudFormation, or CDK).
  • Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
  • Active Secret clearance preferred; ability to obtain one is required.

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