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Remote Software Support Engineer Jobs in Ohio (NOW HIRING)

T-Cetra LLC

Senior Software Engineer

Dublin, OH · On-site +1

$118K - $156K/yr

Hybrid - Dublin, Ohio (3 days) Remote (2 days) Full-time, Exempt We're constantly developing new ... Participate in deployments and support applications after release. * Mentor engineers on best ...

Gifthealth Inc

Lead Software Engineer

Columbus, OH · Remote

$152K - $190K/yr

Manages, mentors, and supports a team of 2-8 software engineers, including performance feedback and ... Remote * Schedule : Daytime hours, Monday through Friday with night and weekend hours on occasion ...

SciTec

Sr. Staff Software Engineer

Dayton, OH · On-site +1

$119K - $157K/yr

... we have supported Department of Defense customers by developing innovative remote sensing ... We are seeking a Senior Staff Software Engineer to design, develop, and sustain high-quality ...

T-Cetra LLC

Senior Frontend Software Engineer

Dublin, OH · On-site +1

$145K - $155K/yr

Hybrid - Dublin, Ohio (3 days) Remote (2 days) Full-time, Exempt We're constantly developing new ... Contribute to deployments and post-release support * Evaluate and recommend frameworks, tools, and ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

We are seeking candidates with strong software proficiency and experience in HR and payroll ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

Loop

Software Engineer

Columbus, OH · Remote

$125K - $165K/yr

Austin, TX; Los Angeles, CA; or fully remote. Our Tech Stack: PHP/Laravel, Vue.js, MySQL, DynamoDB ... Whether that's raising the quality bar in code review, surfacing a pattern you're seeing in support ...

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Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the most commonly searched types of Software Support Engineer jobs in Ohio?

The most popular types of Software Support Engineer jobs in Ohio are:

What are popular job titles related to Remote Software Support Engineer jobs in Ohio?

For Remote Software Support Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in Ohio look for?

The top searched job categories for Remote Software Support Engineer jobs in Ohio are:

What cities in Ohio are hiring for Remote Software Support Engineer jobs?

Cities in Ohio with the most Remote Software Support Engineer job openings:

Remote Software Support Engineer jobs near you

Senior Software Engineer

T-Cetra LLC

Dublin, OH • On-site, Remote

$118K - $156K/yr

Full-time

Re-posted 8 days ago

Job description

Description

Department: IT Development

Reports to: Software Engineering Manager

Location: Hybrid - Dublin, Ohio (3 days) Remote (2 days)

Full-time, Exempt


We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!?


Responsibilities:

  • Apply advanced knowledge of technical concepts and principles to design and develop a variety of software projects.
  • Ensure applications meet functional and non-functional requirements by actively participating in testing efforts and following quality standards.
  • Write high-quality, performant code that adheres to company guidelines and industry best practices.
  • Participate in team processes for planning, tracking work, and continuous improvement.
  • Develop and maintain extensible applications, APIs, and database models.
  • Gather and refine project requirements with user experience designers, product managers, and business stakeholders.
  • Participate in deployments and support applications after release.
  • Mentor engineers on best practices, coding standards, and software development processes to improve team capabilities and overall code quality.
  • Apply business and domain knowledge to develop a deeper understanding of the system and contribute to effective solutions.
  • Recommend new practices, processes, and procedures to improve quality and productivity.
  • Review and approve changes to application code.
  • Stay current with emerging technologies and industry trends.
  • Evaluate frameworks, technology, platforms, and tooling solutions.

Requirements

  • 5+ years of experience building and supporting software systems
  • Strong problem-solving and organizational skills
  • Experience with ASP.NET Core
  • Experience with React, Angular, Vue.js, or similar frameworks
  • Experience with relational database design and optimization
  • Bachelor of Computer Science or similar degree or certification

Apply