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Remote Software Support Engineer Jobs in Alabama

MEDHOST, a division of Harris; is seeking a Software Engineer who will join a dynamic team of smart ... Other duties as required to support and meet the needs of the organization. * The candidate must ...

New

Senior Software Engineer

Huntsville, AL · On-site +1

$116K - $154K/yr

... for Remote Weapon Station (RWS) platforms. This role focuses on the evolution of Java-based ... Modify existing Java software to support and interface with new hardware payloads and advanced ...

Support Your Well-Being Our comprehensive benefits package includes wellness programs, 11 paid ... Remote Sensing or a related technical field from an ABET-accredited university. * Bachelor's degree ...

Support Your Well-Being Our comprehensive benefits package includes wellness programs, 11 paid ... Remote Sensing or a related technical field from an ABET-accredited university. * Bachelor's degree ...

MACC, a division of Harris; is seeking a Software Engineer who enjoys understanding systems deeply ... Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes.

New

MACC, a division of Harris; is seeking a Software Engineer who enjoys understanding systems deeply ... Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes.

New

Senior Software Engineer

Montgomery, AL · Remote

$150K - $180K/yr

PRODUCT ENGINEERING -- REMOTE Senior Software Engineer / Architect We're looking for a Senior Software Engineer / Architect to join our engineering organization as a senior individual contributor.

Senior Software Engineer

Birmingham, AL · On-site +1

$120K - $145K/yr

... supporting AI/ML functionality to bring modern sensor perception and machine learning techniques to ... Open to temporary or permanent remote working arrangements if based in the Southeast * Occasional ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Alabama? For Remote Software Support Engineer jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Alabama look for? The top searched job categories for Remote Software Support Engineer jobs in Alabama are:
What cities in Alabama are hiring for Remote Software Support Engineer jobs? Cities in Alabama with the most Remote Software Support Engineer job openings:
(Remote) Software Engineer I

(Remote) Software Engineer I

Harris

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday


Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

60th of 191 rated software companies


Job description

MEDHOST, a division of Harris; is seeking a Software Engineer who will join a dynamic team of smart, positive, and passionate people who are appreciated for their unique talents and empowered to do their jobs well.

Successful candidate must be proficient in Java programming language, understand OOP and RDBMS concepts. Must be able to learn and directly contribute to the design and delivery of applications. This position is open to qualified individuals living anywhere in the US and willing to work remotely from home.

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who can work in CST timezone.

Salary:

70K - 80K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.


What your impact will be:

  • Participate in complete software development lifecycle, from requirements gathering through testing.
  • Assist in the development, testing and maintenance of programs in accordance to engineering standards.
  • Maintain technical specifications according to the changes introduced to the code and assist in development of new technical specifications.
  • Suggest estimates of efforts required to implement assigned tasks according to the schedule defined by technical management.
  • Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements as needed.
  • Responsible for QMS procedures listed in QMS Procedure Crosswalk found in QMS Manual as applicable.
  • Other duties as required to support and meet the needs of the organization.
  • The candidate must possess a curiosity and willingness to actively adopt and leverage emerging AI tools to improve workflows, solve problems, and drive efficiency along with being comfortable using a range of AI-enabled tools (such as copilots, chat-based AI, and automation solutions) as part of everyday work.

What we are looking for:

  • Bachelor's Degree in process or completed in related field of study or equivalent experience.
  • Up to 4 years software development experience.
  • Experience with Java 11 or above.
  • Experience with one or more of the following Web technologies: HTML5, JavaScript, JQuery, REST.
  • Experience with one or more RDBMS (I.e., proficient in SQL).
  • Understand OOP and RDBMS concepts.
  • Knowledge of SDLC.
  • Good interpersonal, communication skills and ability to work independently.
  • Strong analytical and problem solving skills and proficient technical writing.
  • Working knowledge of Software Version Control systems.
  • Preferred: Experience with microservices based architecture and AWS.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About MEDHOST:

MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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