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Remote Software Support Engineer Jobs in Alabama

Relativity

Software Engineer

Huntsville, AL · On-site +1

Posting Type Hybrid/Remote Job Overview WHO WE ARE Relativity is a leading legal data intelligence ... Develop and maintain systems that support high-throughput AI workloads, including asynchronous job ...

Pae

Software Engineer

Huntsville, AL · On-site +1

Support Your Well-Being Our comprehensive benefits package includes wellness programs, 11 paid ... Remote Sensing or a related technical field from an ABET-accredited university. * Bachelor's degree ...

DataAnnotation

Android Software Engineer

Montgomery, AL · On-site +1

$40/hr

Benefits Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New ... Previous experience as a Software Developer, Coder, Software Engineer, or Programmer is preferred.

DataAnnotation

Staff Software Engineer

Montgomery, AL · On-site +1

$60/hr

Benefits Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New ... Previous experience as a Software Developer, Coder, Software Engineer, or Programmer is preferred.

SAIC

Senior Software Engineer/Architect

Huntsville, AL · Remote

$123.50K - $167.80K/yr

ORA_REMOTE Description SAIC is seeking a Senior Software Engineer/Architect to join the Joint Range ... Support incident reviews and post-mortems where root causes touch architectural decisions.

SAIC

Senior Software Engineer/Architect

Huntsville, AL · Remote

$127.60K - $173.40K/yr

ORA_REMOTE Description SAIC is seeking a Senior Software Engineer/Architect to join the Joint Range ... Support incident reviews and post-mortems where root causes touch architectural decisions.

GPC - Genuine Parts Company

Software Engineer IV

Birmingham, AL · Remote

$48.50 - $66.50/hr

Technical Resource/s will be focused on developing solutions in support of WMS 2.0, P44 Outbound ... Potential to manage remote and offshore team members in the future. * Willingness and capability to ...

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

We are seeking candidates with strong software proficiency and experience in HR and payroll ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

We are seeking candidates with strong software proficiency and experience in HR and payroll ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

Harris

(Remote) Support Analyst

Mobile, AL · Remote

We are seeking candidates with strong software proficiency and experience in HR and payroll ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

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Remote Software Support Engineer information

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.
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Remote Software Support Engineer jobs near you

Senior Software Engineer

Https://www.eosdsusa.com/

Huntsville, AL • On-site, Remote

$120.70K - $159.10K/yr

Full-time

Posted 21 days ago

Job description

Senior Software Engineer

We are seeking a Senior Software Engineer to enhance and modernize our control software for Remote Weapon Station (RWS) platforms. This role focuses on the evolution of Java-based software responsible for system logic, hardware integration, and command-and-control (C2) communications.

The successful candidate will be tasked with integrating next-generation sensor payloads into an established design while significantly expanding the system's remote capabilities. A key objective is to evolve our proprietary C2 protocol to allow for full "headless" operation-ensuring that all system functions currently managed via physical operator interfaces and local UIs can also be executed programmatically via external software interfaces.

Job Duties

The successful candidate will be tasked with integrating next-generation sensor payloads into an established design while significantly expanding the system's remote capabilities. A key objective is to evolve our proprietary C2 protocol to allow for full "headless" operation-ensuring that all system functions currently managed via physical operator interfaces and local UIs can also be executed programmatically via external software interfaces.

Key Responsibilities

  • System Integration: Modify existing Java software to support and interface with new hardware payloads and advanced sensor subsystems
  • Protocol Expansion: Lead the development and expansion of our proprietary C2 protocol to incorporate new command sets and telemetry data
  • Headless Control Development: Enhance software logic to support concurrent control paths, ensuring the platform can be operated via existing physical controls/UIs or through a fully remote, software-only (headless) interface.
  • Software Reliability: Maintain and update high-reliability code within a Linux-based environment, ensuring low-latency response times for critical system functions.

Required Qualifications

  • BA/BS in Software Engineering, Computer Engineering, or related field of study
  • 8+ years of applicable experience
  • Expert-level proficiency in Java, specifically for backend logic and systems-level applications
  • Proficient with C/C++ programming language

Preferred Qualifications

  • MA/MS in Software Engineering, Computer Engineering, or related field of study
  • Experience working with legacy codebases to add modern functionality without compromising existing stability
  • Proven experience enabling remote/API-based control for systems that traditionally rely on physical or graphical user interfaces
  • Strong command of socket programming (UDP/TCP) and serial communication (RS-232/422) for machine-to-machine interfacing
  • Working knowledge of embedded or real-time software development
  • Familiarity with hardware-in-the-loop (HIL) testing and troubleshooting complex integrated systems
  • Ability to work in team environment interacting with a variety of functional areas and management levels

EOS Defense Systems is an Equal Employment Opportunity employer to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identification and sexual orientation) or national origin in accordance with applicable federal, state and local laws. An Equal Opportunity Employer for disabled veterans, recently separated veterans, other protected veterans, and armed forces service medal veterans. An Equal Opportunity Employer of individuals with disabilities. We participate in E-Verify.


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