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Remote Manufacturing Technical Support Jobs in Alabama

Harris

$70K - $80K/yr

Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access ... Identify when software or technical issues should be escalated to development and provide clear ...

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

(Remote) Support Analyst

Hueytown, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

(Remote) Support Analyst

Mobile, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

(Remote) Support Analyst

Mobile, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Autodesk

We are hiring a Technical Sales Specialist MFG who partners with our sales teams to drive further ... This role is offered remote (US home office) with up to 30% travel expected across the US for ...

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product ... Self-directed and effective in a remote or hybrid work environment. * Strong critical thinking and ...

FMS Aerospace

Technical Writer

Huntsville, AL · On-site +1

FMS Aerospace is seeking a skilledTechnical Writer for our Huntsville location to support a various ... Strong interpersonal skills and the ability to work proficiently with remote employees * Proficient ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ... Understand support service agreements and appropriately scope requests outside of standard support

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ... Understand support service agreements and appropriately scope requests outside of standard support

MAT Holdings, Inc

Technical Trainer

Birmingham, AL · On-site +1

$29.75 - $39.50/hr

S. distribution and manufacturing space. You will find our products at home improvement centers ... Wellness Programs, including fitness reimbursements and mental health support * Health Savings ...

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Remote Manufacturing Technical Support information

What is a remote manufacturing technical support specialist?

A Remote Manufacturing Technical Support specialist provides technical assistance and troubleshooting for manufacturing equipment and processes from a remote location. They help diagnose and resolve issues related to machinery, software, and production systems by communicating with on-site staff via phone, email, or video conferencing. Their goal is to minimize downtime and ensure smooth operations by offering expert guidance without needing to be physically present at the manufacturing facility.

How does a remote manufacturing technical support professional effectively collaborate with on-site teams to resolve technical issues?

Remote Manufacturing Technical Support professionals work closely with on-site engineers, operators, and maintenance staff through various digital communication channels such as video calls, remote desktop access, and collaborative project management tools. Building strong relationships and maintaining clear, detailed documentation are essential for troubleshooting equipment or process issues from a distance. Frequent, proactive communication and a thorough understanding of plant systems enable remote support staff to guide on-site teams through diagnostics, repairs, and process optimizations efficiently. This collaboration ensures timely issue resolution and minimizes production downtime.

What are the key skills and qualifications needed to thrive as a remote manufacturing technical support specialist, and why are they important?

To thrive as a Remote Manufacturing Technical Support specialist, you need a solid background in manufacturing processes, troubleshooting, and technical problem-solving, usually supported by an engineering degree or relevant technical certification. Familiarity with remote diagnostic tools, ERP/MES systems, and support ticketing platforms is commonly required. Strong communication, patience, and the ability to explain complex technical issues clearly are essential soft skills. These abilities ensure efficient issue resolution, minimize production downtime, and maintain high customer satisfaction in a remote support environment.

What is the difference between Remote Manufacturing Technical Support vs Remote Manufacturing Engineer?

AspectRemote Manufacturing Technical SupportRemote Manufacturing Engineer
CredentialsTechnical certifications, associate degrees, or relevant experienceBachelor's or higher in engineering or related fields, certifications may vary
Work EnvironmentCustomer support centers, remote troubleshooting, on-site visits occasionallyDesign, process improvement, remote collaboration, occasional site visits
Employer & Industry UsageManufacturing companies, equipment suppliers, service providersManufacturing firms, engineering consultancies, R&D departments
Search & Comparison IntentTechnical support roles, troubleshooting, customer serviceProcess design, engineering solutions, system optimization

Remote Manufacturing Technical Support focuses on troubleshooting, assisting clients with equipment issues, and providing technical guidance remotely. In contrast, Remote Manufacturing Engineer involves designing processes, improving manufacturing systems, and developing solutions, often requiring a higher level of engineering education. Both roles may work remotely but serve different functions within the manufacturing industry.

What are popular job titles related to Remote Manufacturing Technical Support jobs in Alabama?

For Remote Manufacturing Technical Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Manufacturing Technical Support jobs in Alabama look for?

The top searched job categories for Remote Manufacturing Technical Support jobs in Alabama are:

What cities in Alabama are hiring for Remote Manufacturing Technical Support jobs?

Cities in Alabama with the most Remote Manufacturing Technical Support job openings:

Remote Manufacturing Technical Support jobs near you
Infographic showing various Remote Manufacturing Technical Support job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technical and Software Support Specialist

Remote

Harris
Accounting Services • 1 - 5K employees

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

80th of 246 rated software companies

People enjoy working here

Good employer

Respectful managers

Learn more about Harrisexternal

$70K - $80K/yr

Full-time

Posted 26 days ago

Job description

What you'll do

  • Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
  • Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
  • Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services.
  • Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations.
  • Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls.
  • Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning.
  • Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities.
  • Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency.
  • Implement Self-Service Password Portal for users to manage their own passwords
  • Identify when software or technical issues should be escalated to development and provide clear supporting details.
  • Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.

What we're looking for

  • Bachelor's degree in human resource management, accounting, business, or equivalent related work experience
  • Some knowledge of AP and payroll processes, human resource management workflows.
  • Excellent interpersonal, customer service and written and oral communication skills
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
  • Strong work ethic and self-starter, ability to work independently and as a team player.
  • Strong analytical, troubleshooting, and problem-solving abilities
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Positive, professional, and solutions-oriented approach

Competencies:

Action Oriented
Approachability
Customer Focus
Communicative
Strong Listening Skills
Patience
Peer Relationships/Team Player
Technical Oriented and Adaptability

Required Qualifications:

  • Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
  • Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
  • Prior knowledge of ProSoft a plus, but not required.

What will make you stand out

  • Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
  • General experience in accounts payable, HR/payroll systems support
  • Some basic accounting knowledge
  • Creating training videos
  • Updating User Guides
  • Accounting knowledge will set a candidate apart

Salary: $70,000 - $80,000 USD per year.

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

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What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

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