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Entry Level It Support Jobs in Alabama (NOW HIRING)

Motion

IT Support I

Birmingham, AL · On-site

$20.25 - $27.75/hr

Motion Industries is seeking an IT Support I to help safeguard the integrity and security of their IT infrastructure. The role involves triaging, troubleshooting, documenting, and resolving a wide ...

GPC - Genuine Parts Company

IT Support I

Birmingham, AL

$20.25 - $27.75/hr

IT Support I SUMMARY: Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run ...

Resourcing HQ

IT Support Technician

Montgomery, AL · On-site

$21.25 - $29.25/hr

Job Title: IT Support Technician - Windows 10 to Windows 11 Device Conversion Location: Montgomery, Alabama (Local Candidates Only) Employment Type: Contract (3 months + possibility of extension ...

Creature

IT Support Specialist

Birmingham, AL

IT Support Specialist Location: Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager Employment Type: Full-time About Creature Creature is a vertically ...

Creature

IT Support Specialist

Birmingham, AL · On-site

IT Support Specialist Location: Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager Employment Type: Full-time About Creature Creature is a vertically ...

Creature

IT Support Specialist

Birmingham, AL · On-site

IT Support Specialist Location: Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager Employment Type: Full-time About Creature Creature is a vertically ...

Rhoads Industries, Inc.

$21 - $28.75/hr

The IT Support Technician II provides advanced technical support to end-users across the organization, ensuring reliable operation of hardware, software, and IT systems. This role is responsible for ...

New

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

IT Specialist This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to ...

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Entry Level It Support information

See Alabama salary details

$10

$16

$23

How much do entry level it support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level it support in Alabama is $16.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.51 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Alabama?

The most popular types of It Support jobs in Alabama are:

What are popular job titles related to Entry Level It Support jobs in Alabama?

For Entry Level It Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support jobs in Alabama look for?

The top searched job categories for Entry Level It Support jobs in Alabama are:

What cities in Alabama are hiring for Entry Level It Support jobs?

Cities in Alabama with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,051 per year, or $16.9 per hour.

IT Support Specialist

Satellites Unlimited

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Satellites Unlimited rating

3.3

Company rating: 3.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

IT Support Specialist
Location: Birmingham, Alabama � On-site
Level: Entry-level
Department: Information Technology
Travel: Occasional travel between company locations, including overnight travel, may be required
The Opportunity
We are seeking an IT Support Specialist to provide responsive, professional technical support to employees across multiple company locations. This is an entry-level opportunity for someone with a solid technical foundation, strong troubleshooting instincts, and an interest in developing a career in information technology.
You will support Windows computers, mobile devices, user accounts, business applications, network connectivity, and internal proprietary systems. You will work closely with other IT team members to resolve support requests, prepare equipment, maintain accurate documentation, and ensure employees have reliable access to the technology they need.
Key Responsibilities
  • Respond to and resolve technical support requests submitted through Freshdesk, phone, email, and approved support channels.
  • Troubleshoot Windows 11 computers, printers, peripherals, software, and basic network connectivity issues.
  • Create, update, disable, and troubleshoot user accounts in Active Directory, Google Workspace, and other authorized systems.
  • Configure and deploy computers, mobile devices, and related equipment for new and existing employees.
  • Enroll, configure, and support company-owned mobile devices using Hexnode and related mobile-device management tools.
  • Support Wi-Fi, VPN, internet connectivity, and basic wired-network issues.
  • Assist employees with Google Workspace applications, including Gmail, Drive, Docs, Sheets, Calendar, and shared resources.
  • Support internal proprietary applications and escalate complex issues to the appropriate internal team or vendor.
  • Document troubleshooting steps, resolutions, equipment assignments, and user communications in the ticketing system.
  • Follow established procedures for employee onboarding, offboarding, access changes, equipment returns, and device replacements.
  • Maintain accurate hardware, software, and mobile-device inventory records.
  • Assist with software installation, operating-system updates, security tools, and endpoint compliance.
  • Protect confidential company and employee information by following access-control and cybersecurity policies.
  • Communicate technical information clearly and professionally to users with varying levels of technical experience.
  • Participate in IT projects and other technical assignments as needed.
  • Travel occasionally between company locations to deploy equipment, troubleshoot issues, or support company operations. Some assignments may require overnight travel.
Technical Requirements � Must-Haves
  • High school diploma or equivalent.
  • Foundational knowledge of Windows 11 configuration and troubleshooting.
  • Basic understanding of computer hardware, software installation, user accounts, permissions, and network connectivity.
  • Ability to troubleshoot common issues involving laptops, desktops, printers, mobile devices, Wi-Fi, and business applications.
  • Strong customer-service, communication, organization, and problem-solving skills.
  • Ability to document work accurately and manage multiple support requests.
  • Willingness to learn unfamiliar applications and internal proprietary systems.
  • Ability to work on-site in Birmingham, Alabama.
  • Ability and willingness to travel between company locations, including occasional overnight travel.
  • Valid driver's license and reliable transportation, subject to applicable company travel policies.
  • Ability to lift and move computers, monitors, printers, and related equipment, with or without reasonable accommodation.
Preferred Qualifications � Nice-to-Haves
  • Associate degree, technical diploma, certification, or coursework in information technology or a related field.
  • Previous help-desk, technical-support, customer-service, internship, or hands-on lab experience.
  • Familiarity with Active Directory and basic user and group administration.
  • Experience with Google Workspace administration or end-user support.
  • Exposure to Freshdesk or another ticket-management platform.
  • Familiarity with Hexnode or another mobile-device management platform.
  • Basic knowledge of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and network troubleshooting.
  • CompTIA A+, Network+, Google IT Support, Microsoft, or similar entry-level certification.
  • Experience supporting Android mobile devices.

Equivalent education, certifications, personal projects, internships, and relevant hands-on experience will be considered.
Tech Stack Snapshot
  • Operating systems: Windows 11
  • Identity and access: Microsoft Active Directory
  • Productivity: Google Workspace
  • Ticket management: Freshdesk
  • Device management: Hexnode
  • Support areas: Computers, mobile devices, printers, networking, Wi-Fi, VPN, and user access
  • Business applications: Internal proprietary systems and third-party platforms
Benefits and Perks
Benefits should be updated to reflect the company's actual offerings and may include:
  • Competitive entry-level compensation
  • Health, dental, and vision insurance
  • Paid time off and company holidays
  • Retirement plan
  • Mileage reimbursement or company-paid travel expenses
  • Training and professional-certification opportunities
  • Career development within the IT department
Equal Employment Opportunity
We are an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds and provide reasonable accommodations throughout the hiring process.
#LeadDog

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