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Entry Level It Support Jobs in Decatur, AL (NOW HIRING)

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

IT Specialist This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to ...

Cerro Wire LLC

IT Support Specialist

Hartselle, AL · On-site

Support and maintenance of Sage X3 * Support involving handheld scanners * Office 365 Environment * Microsoft Windows Server 2012 - 2019 * Active Directory including domain structure, unlocking ...

Hyco Alabama, LLC

IT Specialist

Arab, AL

The IT Support Technician is the first line of support for users both in the office and manufacturing/production environment. This position will provide support for and maintain in-house devices and ...

Hyco Alabama, LLC

IT Specialist

Arab, AL · On-site

The IT Support Technician is the first line of support for users both in the office and manufacturing/production environment. This position will provide support for and maintain in-house devices and ...

MS Companies

IT Technician

Cullman, AL

$25/hr

This role is ideal for someone with hands-on IT support experience who is comfortable traveling, working in factory environments, and performing both technical and light mechanical installation tasks.

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Decatur, AL

Entry Level It Support information

See Decatur, AL salary details

$11

$17

$24

How much do entry level it support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for entry level it support in Decatur, AL is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.13 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What types of technical issues do Entry Level IT Support professionals typically handle on a daily basis?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What jobs pay 4000 a week without a degree?

Entry-level IT support roles typically do not pay $4,000 a week without significant experience or specialized certifications. High-paying jobs in technology or other fields that reach this level usually require advanced skills, certifications, or experience beyond entry-level positions. Most roles offering such high weekly pay are in specialized or senior positions, often requiring a degree or extensive training.

What does entry-level IT support do?

Entry-level IT support roles involve assisting users with technical issues, troubleshooting hardware and software problems, and maintaining computer systems. These positions often require basic knowledge of operating systems, networking, and common tools like ticketing systems, and may involve working under supervision to develop technical skills.

What is the easiest entry-level IT job?

An entry-level IT support role is often considered one of the easiest starting positions in IT, as it typically involves basic troubleshooting, hardware and software setup, and customer service. These roles usually require foundational knowledge of operating systems, networking, and common tools like ticketing systems, and may be accessible with certifications such as CompTIA A+.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Specialist, and why are they important?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

Can you get an IT support job with no experience?

Entry-level IT support jobs often do not require prior professional experience and typically focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining hands-on experience through internships or personal projects.

What are entry level IT support jobs?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What job categories do people searching Entry Level It Support jobs in Decatur, AL look for? The top searched job categories for Entry Level It Support jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Entry Level It Support jobs? Cities near Decatur, AL with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Decatur, AL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,252 per year, or $17.4 per hour.

IT Support Specialist

Smartfox Solutions

Decatur, AL • On-site

$55K - $100K/yr

Full-time

Medical, Dental, Vision

Posted 16 days ago

Job description

IT Specialist

This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.

JOB TASKS & RESPONSIBILITIES

· Reports and works with assigned lead to set priorities

· Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities

· Diagnose and resolve technical hardware and software issues

· Maintain access control systems, CCTV systems, and use multiple third-party systems

· Follow standard help desk procedures/protocol

· Identify and escalate situations requiring urgent attention; inform management of recurring problems

· Track and route problems and requests and document resolutions

· Program DVR/NVR camera systems for installation and remote access

· Maintain documentation including inventory, ticket tracking and assigned project work

· Stay current with system information, changes and updates

· Prepare computer desktops, laptops, and servers for deployment

· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)

REQUIREMENTS

· Requires two years of related experience or equivalent.

· Knowledge of Windows server and desktop operating systems.

· PC and server hardware and configuration including related peripherals.

· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.

· Knowledge of virtualization, A+ and/or Microsoft Certifications.

· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.

EDUCATION & EXPERIENCE

· Bachelor's degree preferred

· Working knowledge of fundamental operations of relevant software, hardware and other equipment

· Knowledge of LAN/WAN, Cisco Meraki preferred

· Knowledge and experience of customer service practices

· Related experience and training in troubleshooting and providing help desk support

Opportunity/Growth

Job Type: Full-time

Pay: $26 and up based on skill level and knowledge

Benefits:

  • Health insurance
  • Paid time off
  • Commission and bonus opportunities

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • IT support: 2 years (Required)

Work Location: One central location, but will travel to multiple local sites on a daily basis