ZipRecruiter

Log In

2

Entry Level It Support Jobs in Decatur, AL (NOW HIRING)

Smartfox Solutions

Be Seen First

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

IT Specialist This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to ...

Cerro Wire LLC

IT Support Specialist

Hartselle, AL · On-site

Support and maintenance of Sage X3 * Support involving handheld scanners * Office 365 Environment * Microsoft Windows Server 2012 - 2019 * Active Directory including domain structure, unlocking ...

Hyco Alabama, LLC

IT Specialist

Arab, AL

The IT Support Technician is the first line of support for users both in the office and manufacturing/production environment. This position will provide support for and maintain in-house devices and ...

Hyco Alabama, LLC

IT Specialist

Arab, AL · On-site

The IT Support Technician is the first line of support for users both in the office and manufacturing/production environment. This position will provide support for and maintain in-house devices and ...

next page

Showing results 1-20

All JobsEntry Level It Support JobsEntry Level It Support Jobs in Decatur, AL

Entry Level It Support information

See Decatur, AL salary details

$11

$17

$24

How much do entry level it support jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for entry level it support in Decatur, AL is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.13 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What job makes $10,000 a month without a degree?

An entry-level IT support role typically does not pay $10,000 a month without experience or advanced certifications. High-paying tech roles such as software developers, cloud engineers, or cybersecurity specialists can reach that level, often requiring specialized skills, certifications, or experience rather than a degree. These positions may involve working with tools like AWS, Cisco, or Microsoft, and often demand continuous learning and skill development.

What types of technical issues do Entry Level IT Support professionals typically handle on a daily basis?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

How to get into IT support with no experience?

Entry-level IT support roles often require basic knowledge of computer hardware, software, and troubleshooting. Gaining relevant skills through online courses, certifications like CompTIA A+, and hands-on practice can improve your chances; internships or volunteering can also provide practical experience.

Is IT support a good entry-level job?

IT support is a common entry-level role that provides foundational technical skills, such as troubleshooting hardware and software issues, and often requires certifications like CompTIA A+. It offers opportunities for career growth into specialized IT fields and typically involves working in office or help desk environments. The role can be suitable for those interested in technology and customer service.

What is the easiest entry-level IT job?

An entry-level IT support role is often considered one of the easiest entry points into the IT field, as it typically involves basic troubleshooting, hardware setup, and customer service. These positions usually require foundational knowledge of computer systems, and certifications like CompTIA A+ can help candidates qualify. The work environment is often help desk or technical support centers, with standard daytime hours.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Specialist, and why are they important?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What are entry level IT support jobs?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What job categories do people searching Entry Level It Support jobs in Decatur, AL look for? The top searched job categories for Entry Level It Support jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Entry Level It Support jobs? Cities near Decatur, AL with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Decatur, AL as of June 2026, with employment types broken down into 13% Internship, and 87% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,252 per year, or $17.4 per hour.

IT Support Specialist

Smartfox Solutions

Decatur, AL • On-site

$55K - $100K/yr

Full-time

Medical, Dental, Vision

Posted 17 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

IT Specialist

This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.

JOB TASKS & RESPONSIBILITIES

· Reports and works with assigned lead to set priorities

· Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities

· Diagnose and resolve technical hardware and software issues

· Maintain access control systems, CCTV systems, and use multiple third-party systems

· Follow standard help desk procedures/protocol

· Identify and escalate situations requiring urgent attention; inform management of recurring problems

· Track and route problems and requests and document resolutions

· Program DVR/NVR camera systems for installation and remote access

· Maintain documentation including inventory, ticket tracking and assigned project work

· Stay current with system information, changes and updates

· Prepare computer desktops, laptops, and servers for deployment

· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)

REQUIREMENTS

· Requires two years of related experience or equivalent.

· Knowledge of Windows server and desktop operating systems.

· PC and server hardware and configuration including related peripherals.

· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.

· Knowledge of virtualization, A+ and/or Microsoft Certifications.

· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.

EDUCATION & EXPERIENCE

· Bachelor's degree preferred

· Working knowledge of fundamental operations of relevant software, hardware and other equipment

· Knowledge of LAN/WAN, Cisco Meraki preferred

· Knowledge and experience of customer service practices

· Related experience and training in troubleshooting and providing help desk support

Opportunity/Growth

Job Type: Full-time

Pay: $26 and up based on skill level and knowledge

Benefits:

  • Health insurance
  • Paid time off
  • Commission and bonus opportunities

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • IT support: 2 years (Required)

Work Location: One central location, but will travel to multiple local sites on a daily basis