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Entry Level It Support Jobs in Decatur, AL (NOW HIRING)

Zolon Tech

Service Desk Support

Huntsville, AL · On-site

$19 - $25.75/hr

The project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk‐up ITX services, inventory ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Decatur, AL

Entry Level It Support information

See Decatur, AL salary details

$11

$17

$24

How much do entry level it support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level it support in Decatur, AL is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.13 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What cities near Decatur, AL are hiring for Entry Level It Support jobs?

Cities near Decatur, AL with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $36,252 per year, or $17.4 per hour.

Intermediate IT Business Analyst (Automation) - PAE Fires IT Support

Technology, Automation, and Management, Inc.

Huntsville, AL • Remote

Full-time

Re-posted 6 days ago

Job description

Pending Contract Award

Position Responsibility Summary:

  • Primary Function - Automation Advocacy (PWS 1.16.7.4, 1.16.2, 1.16.3, 1.16.4.1, 1.16.6, 1.16.7, 1.16.8, 1.16.10): Serves as the program's enterprise-wide automation advocate, proactively assessing all PWS performance requirement areas to identify opportunities where Intelligent Automation (IA), Hyper-automation, and Robotic Process Automation (RPA) can streamline workflows and reduce manual intervention. Works directly with functional leads to ensure automation initiatives are architecturally governed and aligned with the enterprise baseline.
  • Cross-Functional Software Environments (PWS 1.16.7.1, 1.16.7.2):** Cross-trained in Software Development environment management and application sustainment. Assists the Development team with maintaining local and remote environments (development, staging, production) and participates in application analysis. Provides direct backup capacity for application support during concurrent sprint cycles, ensuring no gap in Digital Enterprise availability.

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