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Entry Level It Support Jobs in Madison, AL (NOW HIRING)

Wilson Lumber Company

IT SUPPORT TECHNICIAN

Huntsville, AL

$20.75 - $28.50/hr

Role Summary The IT Support Specialist provides part-time IT support across Wilson Lumber, troubleshooting computer issues, tracking and documenting resolutions through the ticketing system, and ...

New

Wilson Lumber Company

IT SUPPORT TECHNICIAN

Huntsville, AL · On-site

$20.75 - $28.50/hr

Role Summary The IT Support Specialist provides part-time IT support across Wilson Lumber, troubleshooting computer issues, tracking and documenting resolutions through the ticketing system, and ...

New

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

IT Specialist This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to ...

Quadrus Corporation

IT Intern

Huntsville, AL · On-site

$14 - $18.75/hr

This entry-level position offers an excellent opportunity for individuals looking to begin their career in IT. The successful candidate will support daily IT operations, assist with technical ...

Quadrus Corporation

IT Intern

Huntsville, AL · On-site

$14 - $18.75/hr

This entry-level position offers an excellent opportunity for individuals looking to begin their career in IT. The successful candidate will support daily IT operations, assist with technical ...

Quadrus Corporation

IT Intern

Huntsville, AL

$14 - $18.75/hr

This entry-level position offers an excellent opportunity for individuals looking to begin their career in IT. The successful candidate will support daily IT operations, assist with technical ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Madison, AL

Entry Level It Support information

See Madison, AL salary details

$10

$16

$23

How much do entry level it support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level it support in Madison, AL is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.32 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Madison, AL?

The most popular types of It Support jobs in Madison, AL are:

What job categories do people searching Entry Level It Support jobs in Madison, AL look for?

The top searched job categories for Entry Level It Support jobs in Madison, AL are:

What cities near Madison, AL are hiring for Entry Level It Support jobs?

Cities near Madison, AL with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Madison, AL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $34,648 per year, or $16.7 per hour.

IT SUPPORT TECHNICIAN

Huntsville, AL

Wilson Lumber Company
51 - 200 employees
Learn more about Wilson Lumber Companyexternal

$20.75 - $28.50/hr

Part-time

Posted 3 days ago

New

Job description

Role Summary

The IT Support Specialist provides part-time IT support across Wilson Lumber, troubleshooting computer issues, tracking and documenting resolutions through the ticketing system, and managing user accounts in the email system. This role supports Operational Technology (OT) systems, performs initial security event analysis, and assists with in-depth investigations as needed. The IT Support Specialist also contributes to the continuous improvement of software applications and network infrastructure security.

Scope of the Position

The IT Support Specialist is based at the Huntsville, AL site and supports 5 locations, including Huntsville, Madison and Tanner AL, Westmoreland and Fairview, TN. This is a part-time, non-exempt position scheduled for up to 20 hours per week, with specific days and hours coordinated with the Sr. IT Manager based on business needs. This position requires less than 20% travel to work sites.

Key Responsibilities

End-User & Device Support

  • Support all departments and branches in the use of computer-based programs, software, phones, and related tools.
  • Set up and install new PCs, laptops, printers, and network devices.
  • Troubleshoot and resolve PC, printer, and other hardware issues.
  • Troubleshoot and resolve network, firewall, and VPN issues.
  • Use the ticketing system to track and document issue resolution in a timely manner.
  • Manage user accounts within the email system, including setup, updates, and access changes.

Cybersecurity & Systems Support

  • Conduct cybersecurity operations and periodic software/system audits.
  • Perform initial security event analysis and assist with in-depth investigations as needed.
  • Provide security and development solutions for Microsoft 365.
  • Support OT (Operational Technology) systems as assigned.
  • Monitor and maintain backups of the company's information systems.

Documentation & Process Improvement

  • Support and assist with inventory processes.
  • Ensure end-user performance and efficiency by understanding best practices, building standard operating procedures/process design, documentation, and end-user training.
  • Assist with the continuous improvement of software applications and network infrastructure security.

Other Responsibilities

  • Prioritize duties in a manner consistent with departmental and organizational objectives.
  • Follow any other job-related instructions and perform other job-related duties as requested by management.

Position Qualifications

  • Lumber, retail, manufacturing, or supply chain experience desirable.
  • Ability to work independently and as a member of a team.
  • Willingness to advance in learning information technology and cybersecurity.
  • Knowledge and/or willingness to learn programming languages.
  • Exhibit creativity and innovation in business solutions.
  • Broadly focused and able to manage multiple efforts concurrently.
  • Microsoft 365 experience.
  • Ability to maintain consistent, reliable attendance within a part-time schedule.

Education and Experience

  • Associate Degree in Computer Science, related field, or pursuing a similar degree.
  • CompTIA Sec+ CE or equivalent IT certifications, or willing to pursue the certifications.

Physical Requirements

  • Ability to lift up to 50 lbs.
  • Ability to crawl and work in tight spaces.
  • Ability to climb ladders.
  • Sit, stand, frequently.
  • Adapt to various environments including production.

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