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It Support Manager Jobs in Madison, AL (NOW HIRING)

Wilson Lumber Company

IT SUPPORT TECHNICIAN

Huntsville, AL · On-site

$20.75 - $28.50/hr

Role Summary The IT Support Specialist provides part-time IT support across Wilson Lumber ... Manage user accounts within the email system, including setup, updates, and access changes.

ITW Automotive

IT Support Lead

Decatur, AL

$17.75 - $24.25/hr

The IT Support Lead is responsible for onsite IT operations and end-user support for a ... Manage incident resolution and service requests through the IT ticketing platform. * Prioritize ...

Qualis LLC

IT Support Specialist

Huntsville, AL · On-site

Qualis LLC is seeking an IT Support Specialist to provide technical support for enterprise IT ... Support Microsoft Intune and endpoint management platforms. * Troubleshoot hardware, software ...

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

IT Specialist This position will provide LAN and desktop support to end-users and customer service ... and management. JOB TASKS & RESPONSIBILITIES · Reports and works with assigned lead to set ...

LG Electronics

IT Manager

Huntsville, AL · On-site

$94K - $115K/yr

The IT Manager will lead and execute IT initiatives with a focus on AI, RPA, and information security while supporting business operations through system development, integration, and IT planning. ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Madison, AL

It Support Manager information

See Madison, AL salary details

$32.3K

$77.2K

$117.8K

How much do it support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for it support manager in Madison, AL is $77,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $89,100.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Madison, AL?

The most popular types of It Support jobs in Madison, AL are:

What cities near Madison, AL are hiring for It Support Manager jobs?

Cities near Madison, AL with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Madison, AL as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $77,187 per year, or $37.1 per hour.

IT SUPPORT TECHNICIAN

Wilson Lumber Company

Huntsville, AL

$20.75 - $28.50/hr

Part-time

Posted 4 days ago

Job description

Role Summary

The IT Support Specialist provides part-time IT support across Wilson Lumber, troubleshooting computer issues, tracking and documenting resolutions through the ticketing system, and managing user accounts in the email system. This role supports Operational Technology (OT) systems, performs initial security event analysis, and assists with in-depth investigations as needed. The IT Support Specialist also contributes to the continuous improvement of software applications and network infrastructure security.

Scope of the Position

The IT Support Specialist is based at the Huntsville, AL site and supports 5 locations, including Huntsville, Madison and Tanner AL, Westmoreland and Fairview, TN. This is a part-time, non-exempt position scheduled for up to 20 hours per week, with specific days and hours coordinated with the Sr. IT Manager based on business needs. This position requires less than 20% travel to work sites.

Key Responsibilities

End-User & Device Support

  • Support all departments and branches in the use of computer-based programs, software, phones, and related tools.
  • Set up and install new PCs, laptops, printers, and network devices.
  • Troubleshoot and resolve PC, printer, and other hardware issues.
  • Troubleshoot and resolve network, firewall, and VPN issues.
  • Use the ticketing system to track and document issue resolution in a timely manner.
  • Manage user accounts within the email system, including setup, updates, and access changes.

Cybersecurity & Systems Support

  • Conduct cybersecurity operations and periodic software/system audits.
  • Perform initial security event analysis and assist with in-depth investigations as needed.
  • Provide security and development solutions for Microsoft 365.
  • Support OT (Operational Technology) systems as assigned.
  • Monitor and maintain backups of the company's information systems.

Documentation & Process Improvement

  • Support and assist with inventory processes.
  • Ensure end-user performance and efficiency by understanding best practices, building standard operating procedures/process design, documentation, and end-user training.
  • Assist with the continuous improvement of software applications and network infrastructure security.

Other Responsibilities

  • Prioritize duties in a manner consistent with departmental and organizational objectives.
  • Follow any other job-related instructions and perform other job-related duties as requested by management.

Position Qualifications

  • Lumber, retail, manufacturing, or supply chain experience desirable.
  • Ability to work independently and as a member of a team.
  • Willingness to advance in learning information technology and cybersecurity.
  • Knowledge and/or willingness to learn programming languages.
  • Exhibit creativity and innovation in business solutions.
  • Broadly focused and able to manage multiple efforts concurrently.
  • Microsoft 365 experience.
  • Ability to maintain consistent, reliable attendance within a part-time schedule.

Education and Experience

  • Associate Degree in Computer Science, related field, or pursuing a similar degree.
  • CompTIA Sec+ CE or equivalent IT certifications, or willing to pursue the certifications.

Physical Requirements

  • Ability to lift up to 50 lbs.
  • Ability to crawl and work in tight spaces.
  • Ability to climb ladders.
  • Sit, stand, frequently.
  • Adapt to various environments including production.

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