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It Support Manager Jobs in Alabama (NOW HIRING)

Brasfield & Gorrie

IT Support Manager

Birmingham, AL · On-site

Responsibilities This key role is on-site at Brasfield & Gorrie's headquarters in Birmingham, Alabama . IT Support Manager will lead the Workplace Technology team responsible for delivering reliable ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Qualifications: * 3+ years of IT Support/Application Support experience. * Strong knowledge of ITIL ...

AMVAC CHEMICAL CORP

IT Support Specialist

Axis, AL · On-site

Our portfolio includes trusted crop protection products, nutrient management tools, and advanced ... AMVAC has a new opportunity for an IT Support Specialist at the Axis, Alabama plant who will be ...

Motion

IT Support I

Birmingham, AL · On-site

$20.25 - $27.75/hr

Job Summary : Motion Industries is seeking an IT Support I to help safeguard the integrity and ... ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Qualifications: * 3+ years of IT Support/Application Support experience. * Strong knowledge of ITIL ...

ALTEN Technology USA

IT Support Analyst

Daphne, AL

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Qualifications: * 3+ years of IT Support/Application Support experience. * Strong knowledge of ITIL ...

GPC - Genuine Parts Company

IT Support I

Birmingham, AL

$20.25 - $27.75/hr

IT Support I SUMMARY: Under close supervision the IT Help Desk I provide the field with what they ... Management retains the right to add or modify duties at any time. Not the right fit? Let us know ...

ALTEN Technology USA

IT Support Analyst

Saraland, AL

Manage incidents, service requests, and problem records through ServiceNow (SNOW). * Follow ITIL ... Qualifications: * 3+ years of IT Support/Application Support experience. * Strong knowledge of ITIL ...

SJE-Rhombus

IT Support Specialist

Hoover, AL · On-site

The job: As our IT Support Specialist , you will handle more complex IT support requests ... You will diagnose hardware and software problems, deploy and install new equipment, manage user ...

Qualis LLC

IT Support Specialist

Huntsville, AL · On-site

Qualis LLC is seeking an IT Support Specialist to provide technical support for enterprise IT ... Support Microsoft Intune and endpoint management platforms. * Troubleshoot hardware, software ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Alabama

It Support Manager information

See Alabama salary details

$32.6K

$78.1K

$119.2K

How much do it support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for it support manager in Alabama is $78,084.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $90,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the most commonly searched types of It Support jobs in Alabama?

The most popular types of It Support jobs in Alabama are:

What cities in Alabama are hiring for It Support Manager jobs?

Cities in Alabama with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,084 per year, or $37.5 per hour.

IT Support Manager

Brasfield & Gorrie, LLC

Birmingham, AL • On-site

Full-time

Posted 18 days ago

Brasfield & Gorrie rating

7.2

Company rating: 7.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Responsibilities
This key role is on-site at Brasfield & Gorrie's headquarters in Birmingham, Alabama.
IT Support Manager will lead the Workplace Technology team responsible for delivering reliable, scalable, and experience-driven end-user technology across our office environments. The ideal candidate is a strong technical leader who combines operational discipline with a passion for exceptional service. They will oversee the team responsible for Tier 2 in-person support, end-user device lifecycle management, and office technology standards. This leader ensures workplace technology is consistent, reliable, and aligned with business needs. This role partners closely with the Service Desk to maintain clear handoff pathways while preserving a seamless user experience.
Responsibilities and Essential Duties include the following (other duties may be assigned):
People
  • Coordinate with Director to provide oversight of assigned group staff (including participation with recruiting, hiring, training, development, team-building, evaluation and guidance)
  • Participate with and/or foster software/system vendor relationships through review, implementation and daily use of products associated with the assigned area of responsibility

Teamwork
  • Participate in department and group meetings to help develop, review and actively pursue strategic goals, initiatives and projects.

Customer Focus
  • Participate with organizational teams and individual users to assess technical needs and enhance use of current technologies to improve user service, satisfaction and efficiency
  • Represent the IT Department during user interactions and organizational meetings
  • Communicate regularly with IT Department leadership about users of systems and services, particularly associated with the assigned area within IT

Business Value and Efficiency
  • Engage with Corporate stakeholders and users to understand and analyze business needs and help develop/deliver appropriate solutions in response to those needs
  • Provide required oversight on technical projects to maintain their alignment with organizational strategies, goals and timing
  • Coordinate with Director to provide management and oversight of financial aspects of the assigned area within IT. This includes purchasing, contract reviews/negotiations, budgeting and budget review

System Performance and Security
  • Produce detailed goals for projects/initiatives and actively participate with project controls to monitor progress and report status
  • Participate with development, implementation and maintenance of IT policies, procedures, best practices and system standards
  • Participate with the continual functioning, monitoring, security, integrity and privacy of information systems and mission critical operations

Innovation
  • Participate with research and review of the latest technologies and how they might enhance and improve user and system results
  • Work with IT and Corporate groups to develop strategies and plans to improve IT processes, enhance user services, improve user effectiveness and foster innovation
  • Oversee and support the development, design and implementation of new applications, updates and changes, particularly for the assigned area within IT

Specific Requirements/Responsibilities for the assigned area within IT
  • Lead, coach, and develop Workplace Technology team members.
  • Ensure reliable support of end-user devices, peripherals, and collaboration technologies.
  • Oversee conference room technology standards and lifecycle management.
  • Drive root cause analysis and long-term resolution of recurring issues.
  • Maintain device lifecycle processes including procurement, deployment, refresh, and retirement.
  • Partner with Facilities and business stakeholders on office technology planning and readiness.
  • Establish and maintain clear Tier 2 handoff processes.
  • Monitor trends and implement continuous improvement initiatives.
  • Manage vendor relationships and workplace technology tools.
  • Contribute to strategic planning aligned with IT and business objectives.

Education - Skills - Knowledge - Qualifications & Experience
  • Five (5+) years of people management experience.
  • Bachelor's degree required; Computer or Information-related degree preferred.
  • Strong experience in Tier 2 in-person support environments.
  • Demonstrated experience managing end-user technology in an enterprise setting.
  • Proven leadership skills with the ability to coach and develop teams.
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced, service-driven environment.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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