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It Service Manager Jobs in Alabama (NOW HIRING)

HC3

IT Service Desk Analyst I

Birmingham, AL · On-site

Purpose The IT Service Desk Analyst I supports HC3 operations by providing front-line technical ... Documentation and Record Management - Maintain accurate and complete ticket documentation ...

Lear Corporation

IT Supervisor - Plant

Ashford, AL · On-site

$86K - $105K/yr

You lead IT service delivery for a manufacturing plant, ensuring all production-critical systems ... Manage the plant IT team, including recruitment, performance management, training, scheduling, and ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Alabama

It Service Manager information

See Alabama salary details

$24K

$94.3K

$144.6K

How much do it service manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for it service manager in Alabama is $94,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $116,900.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $94,341 per year, or $45.4 per hour.

Manager - Cybersecurity (IT Planning)

Montgomery, AL • On-site

Hyundai Motor Company
See more jobs at Hyundai Motor Companyexternal

$120 - $180/hr

Other

Re-posted 18 days ago

Job description

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Responsible for leading the development and execution of enterprise IT strategic planning, governance, vendor management, and budget management processes. This role ensures alignment between business objectives and IT services delivered by external providers, overseeing planning, budgeting, performance management, and audit compliance.

Essential Functions:
  • Develop and maintain the enterprise IT strategic roadmap aligned with business and corporate objectives
  • Govern IT portfolio planning and prioritization, ensuring optimal allocation of resources for infrastructure and enterprise systems
  • Lead annual IT budgeting and forecasting, including cost optimization across vendor-delivered services
  • Facilitate IT governance boards to drive decision-making on priorities, risks, and investments
  • Manage business demand intake and translate requirements into structured IT plans within defined scope boundaries
  • Serve as the primary liaison with IT service provider to coordinate all IT activities between internal stakeholders and the external provider
  • Establish and manage vendor governance (SLAs, KPIs, performance reviews) to define measurable service expectations and regularly review provider performance against agreed targets
  • Monitor and report IT provider performance and collaborate on improvement actions as needed
  • Identify and mitigate risks across IT projects, vendor delivery, and compliance areas
  • Lead IT service provider audits covering performance, security, and contract adherence
  • Coordinate and response for internal and external IT audits
  • Ensure IT services meet security, regulatory, and corporate governance requirements while driving continuous improvement
  • Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
  • Meet all other requirements as assigned
Education:
  • Bachelor’s Degree in Computer Science or equivalent preferred
Related Experience:
  • 10 – 15 years job related experience preferred
  • 8+ years of experience in IT strategy, portfolio management desired
  • Experience managing third-party IT service providers
  • Familiarity with IT audit, risk management, and compliance framework (SOX, ISO27001, COBIT)
Training / Certification:
  • PMP (Project Management Professional), ITIL v4 Foundation or above preferred
Skills / Knowledge:
  • In-depth understanding of IT infrastructure, networking, and frameworks
  • Project management
  • Negotiation and contract oversight
Additional Information:

Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.

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