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It Service Manager Jobs in Alabama (NOW HIRING)

Amtis

IT Operations Manager

Birmingham, AL

£62K - £70K/yr

... Manager to lead and mature its core technology services ... This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence ...

SJE-Rhombus

IT Support Specialist

Hoover, AL · On-site

You will diagnose hardware and software problems, deploy and install new equipment, manage user accounts and permissions, and document solutions within our IT Service Management system. You will work ...

Lear Corporation

IT Supervisor - Plant

Ashford, AL

$86K - $105K/yr

You lead IT service delivery for a manufacturing plant, ensuring all production-critical systems ... Manage the plant IT team, including recruitment, performance management, training, scheduling, and ...

SJE

IT Support Specialist

Hoover, AL · On-site

Experience with ticketing or IT Service Management Systems * Understanding of networking fundamentals, printers, and hardware troubleshooting * Excellent communication skills with the ability to ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Alabama

It Service Manager information

See Alabama salary details

$24K

$94.3K

$144.6K

How much do it service manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for it service manager in Alabama is $94,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $116,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

Is an IT Service Manager a stressful job?

An IT Service Manager role can be stressful due to managing multiple IT services, resolving technical issues, and meeting organizational expectations. The job often requires strong problem-solving skills, handling urgent incidents, and coordinating teams, which can contribute to work pressure, especially during high-demand periods or system outages.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

More about It Service Manager jobs

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For It Service Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Alabama look for?

The top searched job categories for It Service Manager jobs in Alabama are:

What cities in Alabama are hiring for It Service Manager jobs?

Cities in Alabama with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,341 per year, or $45.4 per hour.

Information Technology Manager

IronMountain Solutions

Huntsville, AL • Hybrid

$93K - $114K/yr

Full-time

Posted 13 days ago

Job description

Information Technology Manager 

501714 in Huntsville, AL

Work Location: Huntsville, AL

Schedule: Full Time

Relocation: Negotiable

IronMountain Solutions LLC is seeking a highly motivated and organized individual to join us as an IT Manager at our Corporate Office in Huntsville, AL.  This dynamic position will be responsible for supporting, developing, implementing, and maintaining systems and processes for an environment which requires strict cyber security adherence to include DFARS 252.204-7012, NIST 800-171 and CMMC 2.0. The IT Manager will report to the Senior Vice President and manage all personnel within the Corporate IT Department.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Talented IT professional combining excellent project management, communication, and problem-solving abilities with a detail-oriented approach.
  • Flexible collaborator who excels both independently and within a team environment while maintaining compliance with security regulations and industry best practices.
  • Administers Microsoft Office 365 with a specialized focus on SharePoint site creation and permission management.
  • Strong knowledge of Power Platform (Environments, Automation and Applications) and able to manage and create complex flows.
  • Assists in managing Active Directory, DNS, DHCP, VPN, and MFA within an Azure hybrid environment.
  • Develop, implement, and maintain the organization's cybersecurity strategy, policies, and technical controls to protect company information systems and data.
  • Assists with the installation, configuration, maintenance, repair, and proactive monitoring of workstations and physical/virtual servers to support the enterprise network.
  • Drives service delivery by overseeing the management of an IT Service Management system utilizing ITIL-aligned standardized processes.
  • Oversees diverse technical projects alongside subject matter experts, managing budgeting, scheduling, milestones, and associated communication plans.
  • Creates comprehensive technical documentation, including diagrams.
  • Proactively monitors, manages, and responds to hardware, software, and infrastructure problems in the support of the enterprise network.
  • Provides written and verbal assessments to management regarding status, issues, and risk.
  • Maintain, govern, and continually improve our IT Service Management System (SMS) to ensure strict compliance with ISO/IEC 20000-1 standards, internal policies, and audit readiness.

Required Education and Experience

  • A Bachelor of Science degree in the IT field is strongly preferred.
  • Candidates must have at least ten (10) years of experience as a network engineer/administrator with most of that experience coming from government contracting or defense industry.
  • Candidates must have at least three (3) years of management experience overseeing employees.
  • Experience maintaining LAN and WAN architectures with a practical understanding of the various components and functions within LAN/WAN network solutions including protocols and services.
  • Experience supporting NIST 800-171 compliance.
  • Experience administering an ITSM (incident management, troubleshooting, research, recovery; with related communications to the customer)
  • Strong Microsoft Office 365 administration experience.
  • Candidate must be available to work at our corporate office located in Huntsville, AL. Ability to have a hybrid work environment will be considered.

Supervisory Responsibility

Candidate will supervise employees in the Corporate IT Department.

Work Environment

This job operates in a professional office environment, and this role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use tools or controls; normal physical activity (reach with hands and arms; climb stairs); and communicate effectively with all level of employees and leadership. The employee must occasionally lift or move office products and supplies, up to 25 pounds.

Clearance Requirements: Candidate must have a Secret security clearance. Per federal requirements, only U.S. citizens are eligible for this level of clearance.

Position Type/Expected Hours of Work

This is a full-time position, working at least 40 hours per week. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m. to include an after-hours support rotation.

Work Authorization/Security Clearance

An IWA and ability to acquire secret level security clearance is required.

Other Duties

Please note this job description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IronMountain Solutions is an Equal Opportunity Employer

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