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It Support Level 1 Jobs in Alabama (NOW HIRING)

Vaco LLC

IT Support Technician - Level 1

Cullman, AL · On-site

$19 - $26/hr

IT Support Technician Level I Job Summary Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level 2). This onsite role is based in Cullman, Alabama, and will ...

New

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

IT Specialist This position will provide LAN and desktop support to end-users and customer service ... Level 1 Triage Support peripheral hardware (printers, scanners, accessories) REQUIREMENTS · ...

AMVAC CHEMICAL CORP

IT Support Specialist

Axis, AL · On-site

Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices ... Maintain accurate IT asset inventory and lifecycle management * Support audit, compliance, and ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

GPC - Genuine Parts Company

IT Support I

Birmingham, AL

$20.25 - $27.75/hr

IT Support I SUMMARY: Under close supervision the IT Help Desk I provide the field with what they ... This illustrates the general nature and level of work performed by employees within this job ...

Motion

IT Support I

Birmingham, AL · On-site

$20.25 - $27.75/hr

Motion Industries is seeking an IT Support I to help safeguard the integrity and security of their IT infrastructure. The role involves triaging, troubleshooting, documenting, and resolving a wide ...

Resourcing HQ

IT Support Technician

Montgomery, AL · On-site

$21.25 - $29.25/hr

Job Title: IT Support Technician - Windows 10 to Windows 11 Device Conversion Location: Montgomery ... Provide basic help desk-level technical support during the transition process * Ensure devices are ...

ITW Automotive

IT Support Lead

Decatur, AL

$17.75 - $24.25/hr

The IT Support Lead is responsible for onsite IT operations and end-user support for a ... Scholarship Program * 3 for 1 gift match program * Volunteer Match Program * $115 credit towards ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

ALTEN Technology USA

IT Support Analyst

Saraland, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

ALTEN Technology USA

IT Support Analyst

Daphne, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

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All JobsIt Support Level 1 JobsIt Support Level 1 Jobs in Alabama

It Support Level 1 information

See Alabama salary details

$12

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$33

How much do it support level 1 jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for it support level 1 in Alabama is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

Is IT support a good entry-level job?

IT Support Level 1 is commonly considered a good entry-level position in the tech industry, as it provides foundational skills in troubleshooting, customer service, and technical tools like ticketing systems. It often requires minimal prior experience and can serve as a stepping stone to higher IT roles or certifications such as CompTIA A+.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require foundational knowledge of operating systems, common software, and basic networking, with certifications like CompTIA A+ being beneficial. They are suitable for individuals starting a career in IT and often offer on-the-job training.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing general user assistance. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.

What are popular job titles related to It Support Level 1 jobs in Alabama?

For It Support Level 1 jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching It Support Level 1 jobs in Alabama look for?

The top searched job categories for It Support Level 1 jobs in Alabama are:

It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,261 per year, or $22.7 per hour.

IT Support Technician - Level 1

Vaco by Highspring

Cullman, AL • On-site

$19 - $26/hr

Other

Dental, Vision, Retirement

Posted 3 days ago

New

Job description

IT Support Technician Level IJob Summary

Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level 2).  This onsite role is based in Cullman, Alabama, and will support multiple office locations across the United States. In this position, you will help keep day-to-day operations running smoothly by supporting the technology that keeps employees and systems connected. From troubleshooting hardware and software issues to assisting with user support and device setup, this is a great opportunity to continue developing hands-on technical and operational IT skills in a collaborative and fast-paced environment. If you enjoy problem-solving, learning new technologies, and supporting end users, this role offers strong long-term growth potential.

Job Duties

  • Provide first-level technical support to users via phone, email, and in person

  • Troubleshoot and resolve basic hardware, software, and network-related issues

  • Assist with setup and configuration of desktops, laptops, tablets, and peripherals

  • Install and update software applications

  • Maintain accurate records of support requests and resolutions within a ticketing system

  • Support end users with Microsoft Windows, Microsoft 365, email, and business applications

  • Assist with onboarding and offboarding activities including account setup and equipment provisioning

  • Support the IT team with routine maintenance tasks and special projects

  • Escalate complex technical issues to senior IT staff as needed

  • Additional duties as assigned

  • Position is fully onsite and not eligible for hybrid or remote work

Education & Experience

  • High school diploma or equivalent required

  • Associate degree in Information Technology, Computer Science, or related field preferred

  • Previous experience in a technical support, desktop support, or help desk environment preferred

  • CompTIA A+ certification is a plus but not required

Technical Skills

  • Basic knowledge of Windows operating systems and Microsoft Office products

  • Understanding of computer hardware, networking fundamentals, and troubleshooting techniques

  • Experience with Power BI, Active Directory, Microsoft 365, or Okta is a plus

  • Familiarity with ticketing systems and remote support tools preferred

Soft Skills

  • Strong verbal and written communication skills

  • Excellent problem-solving and organizational abilities

  • Strong customer service mindset

  • Willingness to learn new technologies and processes

  • Ability to work independently and collaboratively within a team environment

  • Self-motivated with strong attention to detail and follow-through


Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

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