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It Service Manager Jobs in Alabama (NOW HIRING)

Koch Industries

Site IT Technology Leader

Brewton, AL · On-site

$75K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with IT service management practices and tools (e.g., ITIL, ServiceNow), including KPI/SLA reporting and continuous improvement. * Ability to communicate complex technical concepts to ...

New

Genesis Technical Staffing, Inc.

Be Seen First

Information Technology (IT) Manager

Mobile, AL · On-site

$90K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Qualifications ● Experience managing IT operations for a multi location, multi state organization; staffing or professional services industry experience is a plus. ● Hands on experience with ...

K2 Staffing, LLC

IT Help Desk Support - Level II

Decatur, AL · On-site

$50K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support


Creature

IT Support Specialist

Birmingham, AL · On-site

Familiarity with ticketing systems or IT service management tools. Why Creature This is a hands-on technical role where you'll build foundational skills in hardware, networking, and troubleshooting.

Creature

IT Support Specialist

Birmingham, AL · On-site

Familiarity with ticketing systems or IT service management tools. Why Creature This is a hands-on technical role where you'll build foundational skills in hardware, networking, and troubleshooting.

Creature

IT Support Specialist

Birmingham, AL · On-site

Familiarity with ticketing systems or IT service management tools. Why Creature This is a hands-on technical role where you'll build foundational skills in hardware, networking, and troubleshooting.

Vulcan Materials Company

IT Manager

Birmingham, AL

$89K - $109K/yr

Manage relationships with external vendors and service providers, ensuring quality service delivery and adherence to SLAs. Negotiate contracts and agreements to optimize IT procurement and vendor ...

Vulcan Materials Company

IT Manager

Birmingham, AL · On-site

$89K - $109K/yr

Manage relationships with external vendors and service providers, ensuring quality service delivery and adherence to SLAs. Negotiate contracts and agreements to optimize IT procurement and vendor ...

LG Electronics

IT Manager

Huntsville, AL · On-site

$94K - $115K/yr

The IT Manager will lead and execute IT initiatives with a focus on AI, RPA, and information ... A to improve service processes and operational efficiency • Lead or manage the design ...

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Showing results 21-40

All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Alabama

It Service Manager information

See Alabama salary details

$24K

$94.3K

$144.6K

How much do it service manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for it service manager in Alabama is $94,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $116,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

Is an IT Service Manager a stressful job?

An IT Service Manager role can be stressful due to managing multiple IT services, resolving technical issues, and meeting organizational expectations. The job often requires strong problem-solving skills, handling urgent incidents, and coordinating teams, which can contribute to work pressure, especially during high-demand periods or system outages.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

More about It Service Manager jobs

What are popular job titles related to It Service Manager jobs in Alabama?

For It Service Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Alabama look for?

The top searched job categories for It Service Manager jobs in Alabama are:

What cities in Alabama are hiring for It Service Manager jobs?

Cities in Alabama with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,341 per year, or $45.4 per hour.

Information Technology (IT) Manager

Terrestris LLC

Fort Novosel, AL • On-site

$89K - $109K/yr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a highly qualified Information Technology (IT) Manager to oversee and manage the IT department in support of the U.S. Army Warrant Officer Career College (USAWOCC), Fort Rucker, AL.
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Information Technology (IT) Manager at Terrestris do?
The Information Technology (IT) Manager will lead and manage the IT department, ensuring the effective operation, maintenance, and security of all information systems and classroom technologies. This role oversees IT infrastructure, implements policies, manages hardware and software lifecycle replacements, and supports staff and over 2,800 students annually. The IT Manager serves as the primary point of contact for IT operations, ensuring compliance with Department of Defense standards, security protocols, and operational requirements in a military educational environment.
What does a typical day look like for an Information Technology (IT) Manager?
You will:
  • Provide project planning expertise.
  • Perform project scheduling and task breakdown.
  • Identify project requirements.
  • Track project issues, problems, and risks.
  • Manage S6 Trouble Ticket Portal and Helpdesk, ensuring all tickets are resolved within 72 hours. The Contractor shall provide technical assistance to the end user over the phone, and/or in person as required, in such a way as to maintain the proper security and configuration as dictated by Department of the Army and Fort Rucker NEC policy.
  • Manage all DoD Mobility Unclassified Capability (DMUC) devices in USAWOCC.
  • Manage all Army365 licenses and accounts for the USAWOCC.
  • Manage the Account Validation System for both Cadre and Students. The Contractor shall ensure all DD Form 2875's (Request for Fort Novosel network access) are completed and uploaded completion information into the WOCC Training Tracker on the SharePoint.
  • Manage Active Directory (AD) for both Cadre and Students, to include creating user and computer accounts.
  • Maintain an accurate inventory of all automation equipment, the current configuration and the location of all equipment.
  • Manage USAWOCC's annual Life Cycle Replacement (LCR) and understand the Army's Computer Hardware, Enterprise Software and Solutions (CHESS) purchasing process.
  • Manage all 26 of the USAWOCC Classrooms, to include troubleshooting audio visual equipment and working directly with the Fort Rucker ECP representative for all replacement equipment and software.
  • Manage all equipment including warranties and repairs.

What qualifications do you look for?
You might be the professional we're looking for if you have:•
  • Active U.S. SECRET Clearance
  • Authorization to permanently work in the United States without sponsorship.
  • A bachelor's degree in computer science, Information Systems, Engineering or other related technical or specific discipline related to the task to be supported. CompTIA Security+ certification is required, and Project Management Professional certification is desired.
  • At least 12 years of experience as an Information Technology/ Project manager.
  • Experience with Windows group permissions, printer troubleshooting, computer hardware/software repair, Active Directory account creation and troubleshooting.
  • Experience with writing and troubleshooting PowerShell scripts for Windows11 and Office 365.
  • Experience with managing Life Cycle Replacement (LCR) and warranty management.

What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
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