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Technical Support Jobs in Alabama (NOW HIRING)

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

This is an excellent opportunity for an IT support professional who enjoys hands-on technical work, desktop deployments, and delivering exceptional customer service. What You'll Do * Configure, image ...

Lynn Rodens

Technical Support

Mobile, AL · On-site

$37K - $46K/yr

... support • Knowledge of Microsoft Office, Citrix, and printer installations • Strong troubleshooting skills for common hardware and peripheral issues • Ability to manage repetitive technical ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

Mindlance

Technical Support Specialist 3

Birmingham, AL · On-site

Mindlance is a company providing IT support services, and they are seeking a Technical Support Specialist 3 to manage inbound IT incidents. The role involves logging incidents into a ticketing system ...

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Technical Support information

See Alabama salary details

$13

$23

$40

How much do technical support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for technical support in Alabama is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs
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What job categories do people searching Technical Support jobs in Alabama look for? The top searched job categories for Technical Support jobs in Alabama are:
What cities in Alabama are hiring for Technical Support jobs? Cities in Alabama with the most Technical Support job openings:
Technical Support jobs near you

TECHNICAL SUPPORT

KAISHAN COMPRESSOR USA, LLC.

Loxley, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 hours ago

Job description

Job Title: Compressor Technical Support Call Representative

Location: Loxley, Alabama (On-site)

About Us:

Located just an hour away from the pristine white sand beaches of Gulf Shores, Alabama and mere minutes from the Bay, our plant offers not only a dynamic work environment but also the perfect backdrop for a balanced lifestyle. As a leading name in the air compressor industry, we are committed to excellence in both product innovation and customer satisfaction.

Job Summary:

We are seeking a talented individual with a required minimum of 4 years of experience in the air compressor industry to join our team as a Compressor Technical Support Call Representative. In this role, you will be the frontline troubleshooter, assisting customers with air compressor related technical queries related to Kaishan products. Collaboration with various departments including Engineering, Manufacturing, and Sales will be integral to ensuring top-notch service delivery.

Key Responsibilities:

  • Provide in-depth compressor technical assistance to customers via phone, addressing troubleshooting issues and providing guidance on repairs and enhancements.
  • Continuously strive to enhance customer satisfaction and foster repeat business through effective communication and problem resolution.
  • Stay current with industry standards, innovations, and emerging technologies.

Job Qualifications:

  • High School Diploma or GED.
  • Minimum four years of experience in the compressor industry in a technical or service role is required.
  • Additional air compressor or related mechanical technical training is a plus.
  • Proven experience in troubleshooting and remotely resolving technical issues with customers.
  • Proficient in Microsoft Word and Excel.
  • Fluent in English, both spoken and written.

Benefits:

Competitive salary and quarterly gain sharing (profit) bonus, Medical, Dental, Vision, Short and Long-term disability, Health Insurance, Vacation, Sick and Holidays, Tuition Reimbursement, and 401K with 6% company match.

Company Standards:

We embrace quality work and believe in meeting and exceeding deadlines. We believe work should be accomplished with a minimum of manager oversight. We empower our employees to take responsibility for their actions. We believe that everyone deserves to be treated fairly and with respect.

Kaishan Compressor is an EOE. Employment opportunities at Kaishan Compressor are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, genetic information, or any other characteristic protected by law.

We are a drug, alcohol, and smoke free workplace and to ensure compliance with this policy, we conduct pre-employment drug testing for all prospective employees who receive a conditional offer of employment.


Monday - Friday from 8 am - 5 pm. (In-office)